Jebao DCP pump issues

[tmnigat]

Anybody ever had a Jebao DCP series pump randomly cut off and give the error "er 01" on the screen? Power cycling the controller seems to get rid of the error but it is still scary knowing it will randomly cut off like this. I have a DCP-8000 and it has done this 3 or 4 times in the last couple of days. The pump is only 5 months old.

I've tried contacting jebao, nothing. I requested a manufacturers warranty from Amazon and they came back saying they could not locate anything on it either. I know its cheap and and you get what you pay for but am just wondering if anybody else has dealt with or found a solution to these issues.

Thanks!

[windlasher]

Did you try taking it apart and cleaning it? Jebaos stop when they feel too much resistance. Try soaking it in Citric acid or vinegar, make sure there is no gunk and then run it in that solution for a while, before cleaning it with plain water.

[ktownhero]

Originally Posted by tmnigat

Anybody ever had a Jebao DCP series pump randomly cut off and give the error "er 01" on the screen? Power cycling the controller seems to get rid of the error but it is still scary knowing it will randomly cut off like this. I have a DCP-8000 and it has done this 3 or 4 times in the last couple of days. The pump is only 5 months old.

I've tried contacting jebao, nothing. I requested a manufacturers warranty from Amazon and they came back saying they could not locate anything on it either. I know its cheap and and you get what you pay for but am just wondering if anybody else has dealt with or found a solution to these issues.

Thanks!

They are notoriously unreliable pumps and many people here have dealt with issues. Some people have had great success with them as well, but that's the anomaly not the norm.

You won't get support from Jebao, the very foundation of their business model is shady from the ground-up. They are a knock-off Chinese brand, it's that simple.

You can roll the dice and keep this one and maybe grab a backup just in case. Or you could just buy one of the many pumps that people couldn't break if they tried (re: Eheim, Tunze, Sicce).

[tmnigat]

Originally Posted by windlasher

Did you try taking it apart and cleaning it? Jebaos stop when they feel too much resistance. Try soaking it in Citric acid or vinegar, make sure there is no gunk and then run it in that solution for a while, before cleaning it with plain water.

I will try this, i haven't given it a good cleaning yet. The manual states "er 01" means unstable current or failing controller. I've tried changing the plug on my apex its plugged into and same issue. I then tried a different outlet from the wall and it still cut off after a few hours. Cleaning makes sense, wish the error code was a little more informative.

I also broke down and purchased a Varios-8, going to be monday or tuesday before it arrives though.

Thanks again!

[windlasher]

Originally Posted by tmnigat

I will try this, i haven't given it a good cleaning yet. The manual states "er 01" means unstable current or failing controller. I've tried changing the plug on my apex its plugged into and same issue. I then tried a different outlet from the wall and it still cut off after a few hours. Cleaning makes sense, wish the error code was a little more informative.

I also broke down and purchased a Varios-8, going to be monday or tuesday before it arrives though.

Thanks again!

Yes is it a Chinese company so you may not get a ton of support. I got my first one about 6 months ago and haven't had a problem with it. A lot of people here are very anti-Jebao but so far I have not had an issue with it.

[rog2961]

99% of the time its the impeller, I just went through this with all my dead pumps. Get the impeller for them on ebay and it will fix the issue. I bought a bunch to keep as spare.

[gcarroll]

Originally Posted by windlasher

Yes is it a Chinese company so you may not get a ton of support. I got my first one about 6 months ago and haven't had a problem with it. A lot of people here are very anti-Jebao but so far I have not had an issue with it.

I am against any pump with a history of failures being used as a return pump. Closed loop, I have no issue, but not as your primary circulation.

Just because someone warns you that a pump has a poor record of reliability doesn't mean they are just a hater.

[tmnigat]

Update: Cleaning seems to of fixed the issue. In Jebao's defense the manual suggest cleaning it monthly. The impeller had a small layer of gunk on it which easily wiped off. I gave everything a good vinegar bath and reassembled, it hasn't turned back off yet.

Varios pump gets here tomorrow

[blazzing_ray]

I have same pump 1 month old turned off in middle of the night temp in display droped alot kinda scary to me and mi e is not dirty tank has only been up and running for a month so there is no build up of nothing in my tank

[ddanis60]

Originally Posted by rog2961

99% of the time its the impeller, I just went through this with all my dead pumps. Get the impeller for them on ebay and it will fix the issue. I bought a bunch to keep as spare.

Ive searched for the impellers after reading yo0ur reply. I cannot find any for the DCP specifically.. only the DC series and DCT are on ebay. Can you point me in the right direction?

Originally Posted by tmnigat

Update: Cleaning seems to of fixed the issue. In Jebao's defense the manual suggest cleaning it monthly. The impeller had a small layer of gunk on it which easily wiped off. I gave everything a good vinegar bath and reassembled, it hasn't turned back off yet.

Varios pump gets here tomorrow

Has yours shut off anymore with the err 01 after cleaning? Mine shuts off about 3 times a week right now. 8000 series. Its only been up and running for about 6 weeks and started doing with around 3 weeks. I've adjusted flow from 80-100, does it everywhere in between. sometimes after 4 hours, sometimes not again for 5 days. Ive also plugged into many different outlets.

any updates would be appreciated!

[ReefTankHunter]

I'm wondering if this is a problem with the dcp series. I have had my dct for 5 months with out cleaning, without problem. I hope they figure out the issue.

[ddanis60]

I have a dcp 6500 as well and it has been absolutely perfect. when I bought the 8000, I bought 2 so id have a backup. I swapped just the control module from the unopened and unused pump, and then took apart and cleaned the current pump. Less than 3 hours after, it shut itself off with an err 01 again. getting annoyed. I know these are good pumps as the 6500 is absolutely flawless. Im going to swap the pump itself from the backup now as its my last option I can see in my trouble shooting.

[FullBoreReefer]

Dc12000 running almost 3years, never cleaned.
(2×) dct8000 running 8mths, never cleaned
Dct12000 running 2wks, never cleaned.

Never any issues.

[tmnigat]

So it errors out again freshly cleaned. I took it apart and it seemed very clean still. I'm thinking it may be a crappy controller. I went ahead and swapped out the controller with an aqua link a1. Been running it a week and no cutoffs yet. The a1 doesn't even have an interface to display errors so I'm curious what will happen going forward. Positive is I have apex control of my dcp pump now

[Voodoojar]

This happens when the power adapter plug is loose in the controller.

[tmnigat]

Originally Posted by Voodoojar

This happens when the power adapter plug is loose in the controller.

I've read this. The manual says the error is unclean voltage or bad controller. I've plugged it in as tight as it will go and verified it was still tight after it errors out. It does come loose way to easily though. No problems with my A1 controller yet.

[ddanis60]

Originally Posted by Voodoojar

This happens when the power adapter plug is loose in the controller.

The manual states for Er01: "Abnormal working current; check if the pump short of voltage or the controller broken".



I know if you unplug the power adapter plug from the controller, you get an Er05 which reads: "Abnormal working voltage. Check the input supplying voltage" .



both of these sound similar to Er04: "The impeller stops running; check if the pump short of voltage or the controller broken".



I know super helpful haha. I will say one thing tho, all my connections are as tight and secure as can be, and it is so completely random with it shuts off with the Er01. Im not ready to throw in the towel yet as i know these decent pumps as my 6500 is flawless, and there are many people reporting their success with these pumps. just need to nail down this issue.

[nickdo]

it will stop working in lower settings. make sure u keep it running at mid or high.

[ddanis60]

Originally Posted by nickdo

it will stop working in lower settings. make sure u keep it running at mid or high.

What makes you say this? My 6500 was at 85% for a few weeks, but now serving a different purpose elsewhere in my system at 38%. It's run strong at any setting. The 8000 seems that it's more prone to shut off the more it's worked. I could be wrong but every time it's shut it self off with an error, it's been above 80%. Just looking for some info behind your post.


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[d0ughb0y]

my interpretation of ER01 description is the power supply is underpowered.
how many amps is the output of the power supply you are using?

does the error occur even at low % setting, or only when running 100%?

[nickdo]

Originally Posted by ddanis60

What makes you say this? My 6500 was at 85% for a few weeks, but now serving a different purpose elsewhere in my system at 38%. It's run strong at any setting. The 8000 seems that it's more prone to shut off the more it's worked. I could be wrong but every time it's shut it self off with an error, it's been above 80%. Just looking for some info behind your post.


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info directly came from jebao when i purchased dcp3000.

[d0ughb0y]

Originally Posted by ddanis60

The 8000 seems that it's more prone to shut off the more it's worked. I could be wrong but every time it's shut it self off with an error, it's been above 80%. Just looking for some info behind your post.


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^^this

is exactly what I am saying is what is causing the er01 exactly as described.
The load is too much for the power supply to handle, and is dropping out, causing the er01. How many amps is the power supply you are using? Replace that with a 24v power supply with a higher amp. maybe at least 5amp.

[ddanis60]

Originally Posted by d0ughb0y

^^this



is exactly what I am saying is what is causing the er01 exactly as described.

The load is too much for the power supply to handle, and is dropping out, causing the er01. How many amps is the power supply you are using? Replace that with a 24v power supply with a higher amp. maybe at least 5amp.

I checked this morning thinking that maybe when I was doing some wire management a few weeks ago that I accidentally switched the power supplies between the 6500 and the 8000 as I have them both running next to each other. But nope, both power supplies are the same at an output of 24v and 4amps. If it's the case that jeabo supplied a ps that isn't rated high enough to keep the 8000 going at full or near full operation intensity, then they should be replaced. I lowered the speed down to 74% when I swapped the actually pump from my spare last weekend and haven't had it cut out yet. I'll prob end up ordering a higher amperage ps this week.

I'm still slightly skeptical though as when I unplug the ps from the power cord, or from the wall, the pump displays Er05 prior to going blank. Not Er01. I would think that if this entire problem was the ps overworking and shutting off, it would always shut off with an Er05 and not a 1. Voltage vs current in the error matrix. I don't know enough about power supplies to know the answer to this, but possibly when it cuts out with the 1, just the amperage draw is gone but still supplies the 24v, causing the 1 and not 5. I do know the difference between current and voltage, but not how power supplies work and provide internally. Sorry for the long and drawn out reply.

Can anyone with a dcp 10000 or higher report into how many amps output the included ps is rated for?

Thank you for all the helpful replies.


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[d0ughb0y]

The pump is rated 65 watts.
Do you have a killawatt to measure the actual power consumption?
Based on 65watt, a 4 amp power supply should work.

A better question is, what power supply comes with DCT or DCS 8000 ?

I think the firmware is too sensitive in detecting the error condition.

I think you can get a laptop style 24v 5amp supply. Next size up is 24v 10amp in a metal case.

[ddanis60]

Well I figured I'd give an update on my pump situation. I ended up lowering it down to 80% exactly and it hasn't shut off since my last post on 18 may... except for last weekend, I bumped it to 81 and it shut off within 10 minutes. Back to 80 and it's solid. I found a 6amp power supply on amazon for cheap that I'll pick up on my next order. Hope that solves it as I need more flow than what 80% is providing me. The actual pump is great tho and still completely inaudible.


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