Vortech Mp40 arrives broken

Threedo · 01/12/2012, 08:37 PM

Well my worst nightmare i finally got my new MP40 and was beyond excited and then it runs for 2 minutes and just stops... i can't get the thing to start again for the life of me. It flashes red and green. I try to just run it with only the dry side and it tries to start twice and then stops. Ive tried everything i even got it to hard reset and no luck.

VERY DISAPPOINTED I feel like i spent $500 on crap.

SoLiD · 01/12/2012, 08:43 PM

Call or email Ecotech... They seem to be a top notch company.

On the other hand, I run Tunze's in my tank and have never had a single issue.

Good Luck.

uncleof6 · 01/12/2012, 09:07 PM

Vortechs aren't c***, however do give EcoTech a call, before giving up the ghost

Threedo · 01/13/2012, 12:34 PM

called and they didnt hesitate to just ship me another unit today and will have a return label in it to send the old one back... very easy process just sux playing the waiting game but customer service handled it well and made the process very easy.

thegrun · 01/13/2012, 12:49 PM

+1, they have great customer service. I had an MP-10 that was a little noisy when I purchased it and it got worse as time went by. They sent me a new motor unit (the bad part) and let me keep the old noisy motor until the new unit arrived so I didn't have to go without the pump during the shipping process.

sandwi54 · 01/13/2012, 01:47 PM

Ecotech has the best customer service ever. Just call them and they will send you another one and then let you return the broken one.

stevedola · 01/13/2012, 07:12 PM

stinks I just received my MP10 w ES and the same thing is happening...worked for 10 minutes and then wont stop flashing red/green.

Very disappointed.

Raggamuffin · 01/13/2012, 07:54 PM

http://sfaas.org/viewtopic.php?f=7&t=637

^ my MP10wes thread, same happened to me.

http://www.3reef.com/forums/asap/mp-...de-128358.html

another forum same problem diffrent person.

Call up Ecotech this is a known issue they are working through some bad controllers similair to the bad bearings 6 months or so back, they held good and fixed 'em no question they are doing the same here. VERY stand up company... read my post in vendors section from last week

bif24701 · 01/13/2012, 10:10 PM

Quote:

Originally Posted by Threedo

called and they didnt hesitate to just ship me another unit today and will have a return label in it to send the old one back... very easy process just sux playing the waiting game but customer service handled it well and made the process very easy.

Thats how a quality company does it. Make it right. Good to know.

JTL · 01/14/2012, 09:13 AM

I own two MP40's and have had them for about two years. I am not convinced that the quality is all that good considering the cost of these things. I had problems with both of them. I had to replace parts of a wet side and the dry side was replaced. Now I have controller that doesn't work properly (out of warranty). I also think the dry sides are getting more noisey. I will say that they are good about taking care of warranty problems but a year goes by pretty fast and then it can get expensive when you start replacing parts. They obviously sell a lot of replacement parts. I for one will never buy another Vortech but I realize lots of people love them.

01/12/2012, 08:37 PM	#1
Threedo Registered Member Join Date: Sep 2011 Posts: 100	Vortech Mp40 arrives broken Well my worst nightmare i finally got my new MP40 and was beyond excited and then it runs for 2 minutes and just stops... i can't get the thing to start again for the life of me. It flashes red and green. I try to just run it with only the dry side and it tries to start twice and then stops. Ive tried everything i even got it to hard reset and no luck. VERY DISAPPOINTED I feel like i spent $500 on crap.

01/12/2012, 08:43 PM	#2
SoLiD -=Snake=- Join Date: Jan 2007 Location: Corpus Christi, TX Posts: 999	Call or email Ecotech... They seem to be a top notch company. On the other hand, I run Tunze's in my tank and have never had a single issue. Good Luck. __________________ -David 40 Gallon Breeder on Steroids!!! Current Tank Info: Where you'll find an Acan and Orange Ricordea Garden in Bloom...

01/12/2012, 09:07 PM	#3
uncleof6 Registered Member Join Date: Jul 2004 Location: AWOL Posts: 12,013	Vortechs aren't c***, however do give EcoTech a call, before giving up the ghost __________________ "Things should be made as simple as possible, but not simpler." (oft attributed to Einstein; most likely paraphrasing by Roger Sessions; compactly articulates the principle of Occam's Razor) Current Tank Info: 325 6' wide Reef

01/13/2012, 01:47 PM	#6
sandwi54 Registered Member Join Date: Jun 2011 Location: Bay Area, CA Posts: 2,332	Ecotech has the best customer service ever. Just call them and they will send you another one and then let you return the broken one. __________________ 375g Envision FOWLR + 125g sump 40g Reef Current Tank Info: 375g FOWLR, 40g Reef

01/13/2012, 07:12 PM	#7
stevedola Master of my domain Join Date: Jun 2003 Location: Rhode Island Posts: 3,466	stinks I just received my MP10 w ES and the same thing is happening...worked for 10 minutes and then wont stop flashing red/green. Very disappointed. __________________ Cool Club Current Tank Info: coming soon...

01/13/2012, 12:34 PM	#4
Threedo Registered Member Join Date: Sep 2011 Posts: 100	called and they didnt hesitate to just ship me another unit today and will have a return label in it to send the old one back... very easy process just sux playing the waiting game but customer service handled it well and made the process very easy.

01/13/2012, 12:49 PM	#5
thegrun Registered Member Join Date: Dec 2008 Location: Garden Grove, Ca Posts: 17,023	+1, they have great customer service. I had an MP-10 that was a little noisy when I purchased it and it got worse as time went by. They sent me a new motor unit (the bad part) and let me keep the old noisy motor until the new unit arrived so I didn't have to go without the pump during the shipping process.

01/13/2012, 07:54 PM	#8
Raggamuffin Registered Member Join Date: Oct 2006 Location: Brandon SD. Posts: 541	http://sfaas.org/viewtopic.php?f=7&t=637 ^ my MP10wes thread, same happened to me. http://www.3reef.com/forums/asap/mp-...de-128358.html another forum same problem diffrent person. Call up Ecotech this is a known issue they are working through some bad controllers similair to the bad bearings 6 months or so back, they held good and fixed 'em no question they are doing the same here. VERY stand up company... read my post in vendors section from last week

01/14/2012, 09:13 AM	#10
JTL Registered Member Join Date: Jun 2003 Location: Venice Island, FL Posts: 2,532	I own two MP40's and have had them for about two years. I am not convinced that the quality is all that good considering the cost of these things. I had problems with both of them. I had to replace parts of a wet side and the dry side was replaced. Now I have controller that doesn't work properly (out of warranty). I also think the dry sides are getting more noisey. I will say that they are good about taking care of warranty problems but a year goes by pretty fast and then it can get expensive when you start replacing parts. They obviously sell a lot of replacement parts. I for one will never buy another Vortech but I realize lots of people love them. __________________ John 100 gallon DT and 50 gallon sump with refugium. Reefbreeders Photon V2+.

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