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Unread 10/10/2012, 03:18 PM   #1
MarineDepot
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Join Date: Oct 2001
Posts: 5,129
Exclamation Halloween Costume Contest + 10% Off Everything!*

Halloween Costume Contest + 10% Off Everything!*

We don't typically promote our sister-site on RC... but this week we couldn't resist! Head over to the PetStore.com Facebook page to enter your pet into a Halloween pet costume contest. And, if place an order at PetStore.com before 10/31, you can save 10% off everything (excludes EcoTech Marine products) by entering coupon code HALLOWEEN. To make things easy, you can sign into PetStore.com using the same email address and password you use at MarineDepot.com.

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*Excludes EcoTech Marine


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Unread 10/22/2012, 06:50 PM   #2
jackers
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Join Date: Apr 2009
Posts: 140
I have to thank you for the recommendation. Joseph has been great to deal with. I placed a pretty big order, to include new T-5 lights, a Neptune Apex Light, etc. After I placed the order, he realized that my Apex was on backorder. Since I needed it right away, he cancelled that portion of the order, no questions asked. Plus, he sent me a return shipping label for the PH probe.

And to top it off tonight, I received my order and when I put in my new bulbs, one of them didn't work. I emailed him asking if I could send it back and again, no questions asked, has one in the mail.

I highly recommend them. Their customer service is top notch.


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Unread 10/23/2012, 08:46 AM   #3
MarineDepot
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Join Date: Oct 2001
Posts: 5,129
Talking Thank you so much for sharing!

Quote:
Originally Posted by jackers View Post
I have to thank you for the recommendation. Joseph has been great to deal with. I placed a pretty big order, to include new T-5 lights, a Neptune Apex Light, etc. After I placed the order, he realized that my Apex was on backorder. Since I needed it right away, he cancelled that portion of the order, no questions asked. Plus, he sent me a return shipping label for the PH probe.

And to top it off tonight, I received my order and when I put in my new bulbs, one of them didn't work. I emailed him asking if I could send it back and again, no questions asked, has one in the mail.

I highly recommend them. Their customer service is top notch.
Thanks, jackers! We are sorry the Apex Lite was unavailable when you tried to place your order. We've been working closely with Neptune to ensure we'll have plentiful stock going forward so please consider us if/when you're in the market for expansion modules! We're glad you gave us the opportunity to make things right with your bulb. Defective bulbs are a rare thing; sending you a replacement is the most timely and cost-effective solution in this sort of situation. We never like to leave aquarium hobbyists, especially reefers, without properly lighting intact. It's something we take very seriously and are stoked you chose to do business with us. Please let us know if we can help you with any of your equipment. You may also find this blog post we wrote about the new Apex Dashboard relevant to your recent purchase.

Talk to you later!


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Unread 10/23/2012, 08:49 AM   #4
MarineDepot
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Oh, and we'll let Joseph know you appreciated his assistance. He's been with us since the beginning and he'll love to hear your wonderful feedback.


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Unread 10/24/2012, 11:21 AM   #5
foxriverat
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Join Date: Nov 2011
Location: Geneva IL
Posts: 74
Cool. Get to try out my boxers new pirate costume


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Unread 10/29/2012, 11:00 AM   #6
pugcrush
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Location: FL
Posts: 305
Thanks Marine Depot! Just placed my first order there! A good site to add to my favorites - can do some an all in one shopping for my pets.

Only wish it had the same sale prices from the Marine Depot site. However, still great prices and it also has the same price match guarantee. Can't beat that!


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Unread 10/31/2012, 09:12 AM   #7
MarineDepot
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Thumbs up PetStore.com

Quote:
Originally Posted by pugcrush View Post
Thanks Marine Depot! Just placed my first order there! A good site to add to my favorites - can do some an all in one shopping for my pets.

Only wish it had the same sale prices from the Marine Depot site. However, still great prices and it also has the same price match guarantee. Can't beat that!
Thank you so much for trying out PetStore.com! The prices, as you pointed out, are a bit different on aquarium supplies. Fortunately, PS has nice flat-rate shipping and a low free shipping threshold. PS will be receiving a massive makeover soon—we can't wait to show you the new look!

Have a great day and thanks again!


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Unread 11/02/2012, 08:56 PM   #8
pugcrush
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Location: FL
Posts: 305
Quote:
Originally Posted by MarineDepot View Post
Thank you so much for trying out PetStore.com! The prices, as you pointed out, are a bit different on aquarium supplies. Fortunately, PS has nice flat-rate shipping and a low free shipping threshold. PS will be receiving a massive makeover soon—we can't wait to show you the new look!

Have a great day and thanks again!
Thanks for the quick shipping, and yes I'm digging the lower free shipping amount! Thanks again


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