Wanted: Part-Time Customer Service Representative

MarineDepot · 09/09/2014, 04:49 PM

POSITION AVAILABLE: Customer Service Representative (Part-Time Position) in Garden Grove, CA

Job Description

Candidate will join the front line of our business and engage with customers on a daily basis. Primary duties involve problem-solving and providing accurate information to customers in a professional and friendly manner. Customer Service Representatives are responsible for providing accurate information about the specifications and proper use of the aquarium products available on the MarineDepot.com website as well as responding to customer email and phone inquiries regarding shipping, order tracking, returns, order status and site navigation.

Qualified Candidates Should Possess

Saltwater reef and fish experience
Excellent verbal and written communication skills
An outgoing, positive attitude about providing superior customer service
Computer literacy
Ability to share your knowledge
Multi-tasking capabilities
Experience working in a problem-solving capacity

Duties and Responsibilities

Assist customers with a positive shopping experience
Ensure the competence and development of your colleagues
Work with the Customer Satisfaction Index to benchmark and improve our service execution
Respond to and resolve customer issues with urgency
Ensure implementation and development of the Family Friendly Concept
Assume responsibility for projects and tasks as they occur

If you're interested in joining our team, please email your resume to hr-csr@marinedepot.com for consideration.

About Us
MarineDepot.com is a fast growing online aquarium supply company located in Garden Grove, CA. We're looking for smart, creative people who will give 100 percent. Ideal candidates must be dedicated, detail-oriented team players that will thrive in a fast-paced, high-volume ecommerce work environment. The office atmosphere here is low-key, casual and collaborative. We have regular company BBQs, celebrate Take Your Dog To Work Day® and have a great benefits package. Although it is not a prerequisite to working with us, most of our employees are pet/aquarium owners. We love what we do!

PaleHorse · 09/10/2014, 04:07 AM

Thank goodness!!! every single time i want to buy something and have a question, here is never anyone on to help me!!!! i end up going to dr foster and placing the order....

make sure they know salt water!!!!

MarineDepot · 09/10/2014, 09:51 AM

Quote:

Originally Posted by PaleHorse

Thank goodness!!! every single time i want to buy something and have a question, here is never anyone on to help me!!!! i end up going to dr foster and placing the order....

make sure they know salt water!!!!

Everyone who answers calls and emails for us is a hobbyist. If it wouldn't be too much trouble, can you send an email to us and share more about each of these experiences? We would like to investigate this further because we never receive complaints like this. Thank you for chiming in and we look forward to hearing more.

09/09/2014, 04:49 PM	#1
MarineDepot Sponsor Join Date: Oct 2001 Posts: 5,129	Wanted: Part-Time Customer Service Representative POSITION AVAILABLE: Customer Service Representative (Part-Time Position) in Garden Grove, CA Job Description Candidate will join the front line of our business and engage with customers on a daily basis. Primary duties involve problem-solving and providing accurate information to customers in a professional and friendly manner. Customer Service Representatives are responsible for providing accurate information about the specifications and proper use of the aquarium products available on the MarineDepot.com website as well as responding to customer email and phone inquiries regarding shipping, order tracking, returns, order status and site navigation. Qualified Candidates Should Possess Saltwater reef and fish experience Excellent verbal and written communication skills An outgoing, positive attitude about providing superior customer service Computer literacy Ability to share your knowledge Multi-tasking capabilities Experience working in a problem-solving capacity Duties and Responsibilities Assist customers with a positive shopping experience Ensure the competence and development of your colleagues Work with the Customer Satisfaction Index to benchmark and improve our service execution Respond to and resolve customer issues with urgency Ensure implementation and development of the Family Friendly Concept Assume responsibility for projects and tasks as they occur If you're interested in joining our team, please email your resume to hr-csr@marinedepot.com for consideration. About Us MarineDepot.com is a fast growing online aquarium supply company located in Garden Grove, CA. We're looking for smart, creative people who will give 100 percent. Ideal candidates must be dedicated, detail-oriented team players that will thrive in a fast-paced, high-volume ecommerce work environment. The office atmosphere here is low-key, casual and collaborative. We have regular company BBQs, celebrate Take Your Dog To Work Day® and have a great benefits package. Although it is not a prerequisite to working with us, most of our employees are pet/aquarium owners. We love what we do!

09/10/2014, 04:07 AM	#2
PaleHorse Moved On Join Date: Jan 2014 Posts: 421	Thank goodness!!! every single time i want to buy something and have a question, here is never anyone on to help me!!!! i end up going to dr foster and placing the order.... make sure they know salt water!!!!