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06/28/2015, 12:49 PM
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#1 |
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Registered Member
Join Date: Jun 2015
Posts: 2
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Ai Prime Store Demo mode
Of the four Primes I have, one is stuck in Store Demo mode and I have no idea how it got into that mode nor can I get it out of it. Anyone else have this problem? Tried calling customer support, but no one ever answers.
Under it's wifi name it shows prime-demo and not the serial number. I can log into the light but it won't let me change anything. Thanks in advance for any help |
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06/28/2015, 04:15 PM
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#2 |
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Ex FMAS board member
Join Date: May 2013
Location: Florida
Posts: 580
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AI is great! Tech support answers every time for me. Keep trying they will answer.
__________________
When a child gives you a gift, even if it is a rock they just picked up, exude gratitude. It might the only thing they have to give, and they have chosen to give it to you. Dean Jackson Current Tank Info: 180 Gal DT, Trigger Systems Emerald 39 - sump, Apex, 2 x AI Hydra's+5 x Hydra 52's,Apex WAV, SRO 3000, MTC Pro Cal |
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06/28/2015, 04:16 PM
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#3 |
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Ex FMAS board member
Join Date: May 2013
Location: Florida
Posts: 580
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Did you try the reset button?
__________________
When a child gives you a gift, even if it is a rock they just picked up, exude gratitude. It might the only thing they have to give, and they have chosen to give it to you. Dean Jackson Current Tank Info: 180 Gal DT, Trigger Systems Emerald 39 - sump, Apex, 2 x AI Hydra's+5 x Hydra 52's,Apex WAV, SRO 3000, MTC Pro Cal |
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06/28/2015, 06:03 PM
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#4 |
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Registered Member
Join Date: Jun 2015
Posts: 2
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I held the button down till the light flashed red, maybe 10 sec or so..no change. One would think it would be easy to get it out of store mode.
I called customer service all day Friday and left messages..still nothing. |
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06/28/2015, 06:13 PM
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#5 |
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Registered Member
Join Date: Mar 2015
Posts: 940
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Are you using the web interface or a smartphone? I have found the web interface to be more feature rich and on there I can readily find where to put my light INTO demo mode.
However, I don't have the guts to actually DO it so I can try to get it back out! 
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07/31/2015, 07:09 PM
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#6 |
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Registered Member
Join Date: Jan 2011
Location: Sydney Australia
Posts: 92
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Can anyone tell me how to get out of the store demo mode my parent AI Prime after having connection issues I have finally connect via PC and shows the parent as store demo?
Would like to get out of this mode but for the life of me can't do it! Thanks |
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10/24/2015, 04:56 PM
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#7 |
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Registered Member
Join Date: Oct 2015
Location: Houston, TX
Posts: 2
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I found a fix
Muz_z I bought the Prime just now and already did that lol. I had to factory reset it. From the site http://www.theaquariumsolution.com/p...us-light-codes
When factory reset, a Prime will reboot and go back to flashing Blue/Green (unconfigured). A Prime can be reprogrammed by: 1. Unplug power to the Prime 2. While holding the button down on the Prime, plug power back in. 3. Wait 10 seconds, then release the button 4. The Prime will start flashing red/green/blue and will reset the firmware version that it was shipped with. |
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