Outstanding service by Reef Breeders

Robb in Austin · 12/08/2015, 03:38 PM

6 months ago one of my Reef Breeder's Photon 32's started having a few LEDs quit working. I contacted Logan at RB about it and my lights were a few month out of warranty. He said I could send them the light for repair or get the parts and do it myself. It should also be noted that these lights were purchased used locally.

We then decided to move so everything else fell off the radar.

Fast forward to last month and I noticed even more started going bad. Last week I contacted him again and he said it was an LED board. He offered to send me a new one for the price of shipping.

I expected a little control board or maybe a row or two of LEDs.

Nope. Yesterday I received an entire new LED board.

I haven't installed it yet but this is customer service above and beyond what I would call acceptable. It's out-freaking-standing CS.

It's nice to know there are still companies out there that provide it.

Way to go Logan and RB and thanks again!

Uncle Luke · 12/08/2015, 04:20 PM

His CS is indeed awesome. Replays to emails quickly and resolves issues efficiently.

shifty51008 · 12/08/2015, 04:25 PM

Congrats, it is hard to find companies like that anymore. Tunze is another one that goes above and beyond, they are still willing to help even if a pump is 10 years out of warrenty.

Abobis · 12/09/2015, 03:51 AM

I have had excellent support from them as well!

bkostuch · 12/09/2015, 08:35 AM

Quote:

Originally Posted by shifty51008

Congrats, it is hard to find companies like that anymore. Tunze is another one that goes above and beyond, they are still willing to help even if a pump is 10 years out of warrenty.

Reefbreeders CS is excellent for sure one of the reasons I chose their lights, now Tunze I have had multiple issues with their ATO and pumps with no responses from their CS. I will swear by their ATO but nothing else from them for me.

just my experiences

12/08/2015, 03:38 PM	#1
Robb in Austin Registered Member Join Date: Aug 2007 Location: Georgetown, Tx Posts: 1,016	Outstanding service by Reef Breeders 6 months ago one of my Reef Breeder's Photon 32's started having a few LEDs quit working. I contacted Logan at RB about it and my lights were a few month out of warranty. He said I could send them the light for repair or get the parts and do it myself. It should also be noted that these lights were purchased used locally. We then decided to move so everything else fell off the radar. Fast forward to last month and I noticed even more started going bad. Last week I contacted him again and he said it was an LED board. He offered to send me a new one for the price of shipping. I expected a little control board or maybe a row or two of LEDs. Nope. Yesterday I received an entire new LED board. I haven't installed it yet but this is customer service above and beyond what I would call acceptable. It's out-freaking-standing CS. It's nice to know there are still companies out there that provide it. Way to go Logan and RB and thanks again!

12/08/2015, 04:25 PM	#3
shifty51008 12-5 Chiefs record Join Date: Mar 2010 Location: NW Iowa Posts: 10,134	Congrats, it is hard to find companies like that anymore. Tunze is another one that goes above and beyond, they are still willing to help even if a pump is 10 years out of warrenty. __________________ 75 gal. mixed DT, 100 gal. sump, 50 gal. fuge, Clownfish breeder

12/08/2015, 04:20 PM	#2
Uncle Luke Registered Member Join Date: Feb 2003 Location: South Florida Posts: 1,011	His CS is indeed awesome. Replays to emails quickly and resolves issues efficiently.

12/09/2015, 03:51 AM	#4
Abobis Registered Member Join Date: Feb 2003 Location: Palm Beach, Florida Posts: 118	I have had excellent support from them as well!