New apex is garbage don't trust it.

sdietz2469 · 10/25/2016, 10:18 PM

So this will be my third time having problems such as this with my new apex. I an not new to Neptune. I have owned every model they have came out with from the original aqua controller. This newest model is garbage. On vacation and thought I would check my tank values, apex says it is disconnected. I send someone over to check on my tank and everything is malfunction. The DOS dropped 1 gal of alk and cal each into my display abs my lights and pumps are shurting off and on every 6 seconds. What a piece of crap. I will never trust my system with neptune again. This has cost me thousands in coal and fish. Don't even think I will continue with the hobby after this. I doubt neptune will stand behind their product. Don't trust your new apex

Shane

sdietz2469 · 10/25/2016, 10:19 PM

Oh and last time I take with them they knew of these problems and so have not updated their firmware.

m0nkie · 10/25/2016, 10:38 PM

damn.. sorry to hear.

I think APEX is a great unit to monitor. lot of things you can see while you travel. But it should not be the only device to control everything. for example I control temperature through Ranco controller. I left return pump off the APEX incase the controller malfunctions.

bif24701 · 10/26/2016, 12:52 AM

I bought my APEX gold system just before the release of the NEW unit. I am very pleased with it and has worked flawlessly, with out error or fail of any kind.

I'm sorry to hear about your experience with the new unit, I hope and I'm sure that Neptune will have it worked out, at some point. I would suggest getting the older system if you are able.

Sent from my iPhone using Tapatalk

tkeracer619 · 10/26/2016, 06:54 PM

There were also some issues with the other models when they were first released, it's typical of new products. Sorry for your loss.

inthedeep2 · 10/26/2016, 08:36 PM

this is why i wait for awhile to buy new versions. just because its new and improved does not always mean better. sometimes it comes down to "if it isn't broke, don't fix it".

Saltwatercoral2 · 10/26/2016, 09:25 PM

I bought the new apex and haven't had any problems with it at all. It's only been up for about a month thougj

ca1ore · 10/26/2016, 09:25 PM

I don't like early versions of things either, though I did 'take a flyer' on the GHL Doser 2 when it first came out. Sorry to hear about losses like this.

Capt_Dan · 10/29/2016, 05:05 PM

I bought mine just before the new unit came out. I was at first a little disappointed but I like the way the old one looks, and sounds like I might have dodged a bullet! Sorry to hear about your loss though!

m0nkie · 10/29/2016, 05:31 PM

Quote:

Originally Posted by Capt_Dan

I bought mine just before the new unit came out. I was at first a little disappointed but I like the way the old one looks, and sounds like I might have dodged a bullet! Sorry to hear about your loss though!

sucks all modules now come with the new look. Got another PM2 and it's the ugly grey brick. won't match any of my older ones.

10/25/2016, 10:18 PM	#1
sdietz2469 stickhead n chalice freak Join Date: Mar 2007 Location: Milwaukie, OR 97267 Posts: 529	New apex is garbage don't trust it. So this will be my third time having problems such as this with my new apex. I an not new to Neptune. I have owned every model they have came out with from the original aqua controller. This newest model is garbage. On vacation and thought I would check my tank values, apex says it is disconnected. I send someone over to check on my tank and everything is malfunction. The DOS dropped 1 gal of alk and cal each into my display abs my lights and pumps are shurting off and on every 6 seconds. What a piece of crap. I will never trust my system with neptune again. This has cost me thousands in coal and fish. Don't even think I will continue with the hobby after this. I doubt neptune will stand behind their product. Don't trust your new apex Shane __________________ King Of Aquatico Island corals are like crack, but more expensive, and you cant OD on them.... Current Tank Info: 300DD sps dominant, ATB Med ext w/airstar 4-6105s, apex, geo 618 CaRx, PM 620 kalk, 500 gal total water. Check out my build thread http://www.reefcentral.com/forums/showthread.php?t=2116897

10/25/2016, 10:19 PM	#2
sdietz2469 stickhead n chalice freak Join Date: Mar 2007 Location: Milwaukie, OR 97267 Posts: 529	Oh and last time I take with them they knew of these problems and so have not updated their firmware. __________________ King Of Aquatico Island corals are like crack, but more expensive, and you cant OD on them.... Current Tank Info: 300DD sps dominant, ATB Med ext w/airstar 4-6105s, apex, geo 618 CaRx, PM 620 kalk, 500 gal total water. Check out my build thread http://www.reefcentral.com/forums/showthread.php?t=2116897

10/25/2016, 10:38 PM	#3
m0nkie Registered Member Join Date: Apr 2014 Location: LA Posts: 6,264	damn.. sorry to hear. I think APEX is a great unit to monitor. lot of things you can see while you travel. But it should not be the only device to control everything. for example I control temperature through Ranco controller. I left return pump off the APEX incase the controller malfunctions. __________________ 560gal in the making

10/26/2016, 12:52 AM	#4
bif24701 Registered Member Join Date: Jan 2011 Location: Florida, FWB Posts: 3,389	I bought my APEX gold system just before the release of the NEW unit. I am very pleased with it and has worked flawlessly, with out error or fail of any kind. I'm sorry to hear about your experience with the new unit, I hope and I'm sure that Neptune will have it worked out, at some point. I would suggest getting the older system if you are able. Sent from my iPhone using Tapatalk __________________ 180 Mixed Reef SRO-5000 Skimmer Neptune APEX Gold Kessil AP700/ MP60+6105 Kalk+2 part/ Cheato Fuge Current Tank Info: 180 SPS Dominant

10/26/2016, 06:54 PM	#5
tkeracer619 Registered Member Join Date: Jan 2006 Location: Westminster, CO Posts: 17,289	There were also some issues with the other models when they were first released, it's typical of new products. Sorry for your loss. __________________ Hobby Experience: 9200ish gallons, 26 skimmers, and a handful of Kent Scrapers. Current Tank: Vortech Powered 600G SPS Tank w/ 100gal frag tank & 100g Sump. RK2-RK10 Skimmer. ReefAngel. Radium 20k.

10/26/2016, 08:36 PM	#6
inthedeep2 Registered Member Join Date: Jan 2008 Location: SAN DIEGO Posts: 378	this is why i wait for awhile to buy new versions. just because its new and improved does not always mean better. sometimes it comes down to "if it isn't broke, don't fix it".

10/26/2016, 09:25 PM	#7
Saltwatercoral2 Registered Member Join Date: Mar 2010 Posts: 1,617	I bought the new apex and haven't had any problems with it at all. It's only been up for about a month thougj

10/26/2016, 09:25 PM	#8
ca1ore Grizzled & Cynical Join Date: Apr 2006 Location: Stamford, CT Posts: 17,319	I don't like early versions of things either, though I did 'take a flyer' on the GHL Doser 2 when it first came out. Sorry to hear about losses like this. __________________ Simon Got back into the hobby ..... planned to keep it simple ..... yeah, right ..... clearly I need a new plan! Pet peeve: anemones host clowns; clowns do not host anemones! Current Tank Info: 450 Reef; 120 refugium; 60 Frag Tank, 30 Introduction tank; multiple QTs

10/29/2016, 05:05 PM	#9
Capt_Dan Registered Member Join Date: Oct 2015 Posts: 63	I bought mine just before the new unit came out. I was at first a little disappointed but I like the way the old one looks, and sounds like I might have dodged a bullet! Sorry to hear about your loss though!