Online ordering?

JodiM · 11/22/2016, 05:18 PM

Anyone have experience with online ordering from like Saltwater.com or any place else?
I only have one fish store within 30-60 mins of me and I kinda over seeing the same thing every time I go in...

Just looking for more options

TIA

reef thief · 11/22/2016, 06:01 PM

Are you i the UP?

MuShu · 11/22/2016, 08:25 PM

Liveaquaria is good.

Will the LFS special order fish for you? It really is better to know what you want versus impulse buying.

devimik · 11/22/2016, 10:53 PM

+1 on LiveAquaria - I've ordered many times from them - great site to do research too.

scooter31707 · 11/23/2016, 08:36 AM

No personal experience with Saltwater.com, but have heard mix reviews. Like other mentioned LA is a very good source along with Amongthereef.com

spartacus1337 · 11/23/2016, 10:38 AM

I live right outside and have toured Live Aquaria's divers den section in Wisconsin. Its a very impressive operation and they off great customer service. I've found them pretty expensive for fish and coral but there coral are top notch and I have never seen such happy and healthy fish in stores that compare to there Divers Den selection. There regular selection from California is hit or miss but they have great customer service to back that up.

I really recommend Divers Den section of Live Aquaria as you know exactly what you are getting.

I do most of my shopping at local LFS stores and most worth there salt will custom order for you if they don't have something in stock.

JodiM · 11/23/2016, 01:23 PM

Quote:

Originally Posted by reef thief

Are you i the UP?

no I am in SE Michigan

JodiM · 11/23/2016, 01:24 PM

Quote:

Originally Posted by reef thief

Are you i the UP?

but only 1 store with 2 locations within 30-60 mins of me.. blah.

spartacus1337 · 11/23/2016, 01:26 PM

Quote:

Originally Posted by JodiM

no I am in SE Michigan

Try the Divers Den with Live Aquaria. All fish are shipped from Wisconsin so they don't get as stressed by a long trip.

CrayolaViolence · 11/23/2016, 02:53 PM

I like LA and their ease of health guarantee. I've not found another place online or brick and mortar that has a decent health guarantee and or will actually follow through. Local stores MIGHT give you 24 hours. Most don't care if it dies before it gets to your house. And while I've bought from other online stores, when something has gone wrong, they say they'll guarantee it, quite often I never see the store credit, or they won't do anything until it's actually dead (say you receive a fish that can't swim properly for whatever reason, call to let them know and if it's swimming then it qualifies as alive. Or you receive a coral that's been crushed and they insist you frag it, because it's technically still alive.) That sort of thing. Nope, with LA, if you have an issue you call and they're on it. Honestly it's worth the few extra bucks to not have that hassle. And 2 weeks is MORE than generous. They aren't perfect mind you (I've had stock arrive DOA then called and felt as if I'm on a deranged version of the Monty Python Parrot skit. Did you acclimate it? It's dead. Acclimation is very important, did you try? Don't think acclimating is gonna help trust me, that bag smells like three day road kill. You really should try acclimating it....), but they do try. I give them an A+ for effort.

JodiM · 11/23/2016, 03:13 PM

Thank you every for your input so far!

JodiM · 11/23/2016, 03:14 PM

Quote:

Originally Posted by spartacus1337

Try the Divers Den with Live Aquaria. All fish are shipped from Wisconsin so they don't get as stressed by a long trip.

Im going to check them out right now. Thank you!!

JodiM · 11/23/2016, 03:16 PM

Quote:

Originally Posted by CrayolaViolence

I like LA and their ease of health guarantee. I've not found another place online or brick and mortar that has a decent health guarantee and or will actually follow through. Local stores MIGHT give you 24 hours. Most don't care if it dies before it gets to your house. And while I've bought from other online stores, when something has gone wrong, they say they'll guarantee it, quite often I never see the store credit, or they won't do anything until it's actually dead (say you receive a fish that can't swim properly for whatever reason, call to let them know and if it's swimming then it qualifies as alive. Or you receive a coral that's been crushed and they insist you frag it, because it's technically still alive.) That sort of thing. Nope, with LA, if you have an issue you call and they're on it. Honestly it's worth the few extra bucks to not have that hassle. And 2 weeks is MORE than generous. They aren't perfect mind you (I've had stock arrive DOA then called and felt as if I'm on a deranged version of the Monty Python Parrot skit. Did you acclimate it? It's dead. Acclimation is very important, did you try? Don't think acclimating is gonna help trust me, that bag smells like three day road kill. You really should try acclimating it....), but they do try. I give them an A+ for effort.

Thanks for the info!

Haha I probably would have offered to send them video of acclimation of the DOA fish..

SpeedKilz · 11/23/2016, 08:16 PM

I've had really good experiences ordering freshwater fish rom LA. Haven't tried marine with them though.

yraveh · 11/23/2016, 08:23 PM

I did my first order 2 weeks ago. they gave me with no hassle credit on casualties. did not even ask for pictures.
That said- the tang they sent is teeny tiny, barely eating since arrival, all the time hiding inside a 1" fitting. 10snails were DOA. a sea urchin looked as if someone placed a set of weight on it. eventually perished.
customer support very nice

MuShu · 11/23/2016, 08:38 PM

Quote:

Originally Posted by yraveh

I did my first order 2 weeks ago. they gave me with no hassle credit on casualties. did not even ask for pictures.
That said- the tang they sent is teeny tiny, barely eating since arrival, all the time hiding inside a 1" fitting. 10snails were DOA. a sea urchin looked as if someone placed a set of weight on it. eventually perished.
customer support very nice

For inverts, try reefcleaners. I just got an order from them and was very pleased.

11/22/2016, 05:18 PM	#1
JodiM Registered Member Join Date: Jul 2016 Location: Michigan Posts: 119	Online ordering? Anyone have experience with online ordering from like Saltwater.com or any place else? I only have one fish store within 30-60 mins of me and I kinda over seeing the same thing every time I go in... Just looking for more options TIA

11/22/2016, 06:01 PM	#2
reef thief Registered Member Join Date: Mar 2016 Location: Republic of Chicago Posts: 225	Are you i the UP? __________________ Sent from my Single Channel Ground and Airborne Radio System Current Tank Info: 120 G glass

11/22/2016, 10:53 PM	#4
devimik Registered Member Join Date: Dec 2012 Location: KC, KS Posts: 637	+1 on LiveAquaria - I've ordered many times from them - great site to do research too. __________________ Mike D Coral Beauty, Green Filefish, One Spot Foxface, Springeri Dottyback, 2 Ocellaris Clowns, Yellow Watchman Goby, Flame Hawkfish, Spotted Mandarin Current Tank Info: 90g Softie Reef, 150# live rock, 30g sump w/refugium, Tunze Osmolator 3155 ATO, Octopus NWB 150 Skimmer, Mag 950 return, Maxspect 120w Razor 10K LED light X2, BRS Phosphate Reactor; Apex Lite

11/23/2016, 08:23 PM	#15
yraveh Registered Member Join Date: Jan 2007 Location: North Miami Beach Posts: 562	I did my first order 2 weeks ago. they gave me with no hassle credit on casualties. did not even ask for pictures. That said- the tang they sent is teeny tiny, barely eating since arrival, all the time hiding inside a 1" fitting. 10snails were DOA. a sea urchin looked as if someone placed a set of weight on it. eventually perished. customer support very nice __________________ Thank You! Current Tank Info: 120g

11/22/2016, 08:25 PM	#3
MuShu Registered Member Join Date: Jun 2016 Location: Georgia Posts: 322	Liveaquaria is good. Will the LFS special order fish for you? It really is better to know what you want versus impulse buying.

11/23/2016, 08:36 AM	#5
scooter31707 Registered Member Join Date: Feb 2015 Location: Virginia Posts: 4,971	No personal experience with Saltwater.com, but have heard mix reviews. Like other mentioned LA is a very good source along with Amongthereef.com

11/23/2016, 10:38 AM	#6
spartacus1337 Registered Member Join Date: Oct 2013 Posts: 37	I live right outside and have toured Live Aquaria's divers den section in Wisconsin. Its a very impressive operation and they off great customer service. I've found them pretty expensive for fish and coral but there coral are top notch and I have never seen such happy and healthy fish in stores that compare to there Divers Den selection. There regular selection from California is hit or miss but they have great customer service to back that up. I really recommend Divers Den section of Live Aquaria as you know exactly what you are getting. I do most of my shopping at local LFS stores and most worth there salt will custom order for you if they don't have something in stock.

11/23/2016, 02:53 PM	#10
CrayolaViolence Registered Member Join Date: Nov 2015 Location: North Carolina Posts: 1,867	I like LA and their ease of health guarantee. I've not found another place online or brick and mortar that has a decent health guarantee and or will actually follow through. Local stores MIGHT give you 24 hours. Most don't care if it dies before it gets to your house. And while I've bought from other online stores, when something has gone wrong, they say they'll guarantee it, quite often I never see the store credit, or they won't do anything until it's actually dead (say you receive a fish that can't swim properly for whatever reason, call to let them know and if it's swimming then it qualifies as alive. Or you receive a coral that's been crushed and they insist you frag it, because it's technically still alive.) That sort of thing. Nope, with LA, if you have an issue you call and they're on it. Honestly it's worth the few extra bucks to not have that hassle. And 2 weeks is MORE than generous. They aren't perfect mind you (I've had stock arrive DOA then called and felt as if I'm on a deranged version of the Monty Python Parrot skit. Did you acclimate it? It's dead. Acclimation is very important, did you try? Don't think acclimating is gonna help trust me, that bag smells like three day road kill. You really should try acclimating it....), but they do try. I give them an A+ for effort.

11/23/2016, 03:13 PM	#11
JodiM Registered Member Join Date: Jul 2016 Location: Michigan Posts: 119	Thank you every for your input so far!

11/23/2016, 08:16 PM	#14
SpeedKilz Registered Member Join Date: Feb 2012 Location: New York Posts: 13	I've had really good experiences ordering freshwater fish rom LA. Haven't tried marine with them though.