!!AI Hydra Emergency!!

stratozyck · 06/22/2017, 03:36 PM

After a brief power outage one of my AI Hydras will not come back on. I have went through AI's FAQ and their guide. The blinking green lights mean it can't connect to a network so it has decided to stay off. I can't connect to it directly either by adding the serial number or through wifi.

Why on earth it defaults to staying off if it can't connect to a network is beyond me. It does the normal warmup where the light partially comes on and then turns off.

Their tech support has me severely disappointed. I had no idea that a possibility after a power outage was "light won't come on."

JVan82 · 06/22/2017, 03:39 PM

Have you tried restarting everything? My XR15 likes to be temperamental after the power is off, usually restarting apex (in my cause) fixes it.

Sent from my SM-G950U using Tapatalk

stratozyck · 06/22/2017, 03:41 PM

I have multiple times. I don't have Apex I have two Hydra 26HD's. One is connecting fine (it was the child before and I made it the parent) and the other has been sitting there blinking the green lights for hours. Thanks :-( I am thinking something is broken. I only had it for a few months.

stratozyck · 06/22/2017, 03:46 PM

I held the back button down for a while and now its flashing all the colors. Their FAQ basically says "send back." Great, so now I have to shell out now for a new light and even if I get a free replacement I can't wait however long that would take.

TangingOut · 06/22/2017, 03:48 PM

Well now that you made the other the parent, erase the old program on the non functioning one and reboot. Hopefully then you'll be able to connect it as a child.

stratozyck · 06/22/2017, 04:24 PM

Update: I updated the firmware on the one working light and both appear to be working!!

As an aside, we now live in a world where the question "How many X does it take to change a light bulb" is no longer a symbol of something easy like flipping a switch! I have Phillips Hue lights everywhere in our house and I had no idea how often you have to fiddle with them too.

stratozyck · 06/22/2017, 04:58 PM

Update 2: The light is no longer working again. I am beginning to think something is actually broken again. I don't know what the alternative to this brand is but why on earth did they decide to do the Apple BS and not have a button to turn it on in the back? I hate this minimalist "operate everything with an App" mindset.

Mrs. Music · 06/22/2017, 05:04 PM

is it under warranty? mine was just out of the warranty but they replaced it for me when I had a problem.

Misled · 06/22/2017, 06:30 PM

Quote:

Originally Posted by Mrs. Music

is it under warranty? mine was just out of the warranty but they replaced it for me when I had a problem.

Agreed. Have nothing but good things to say about their customer service.

06/22/2017, 03:36 PM	#1
stratozyck Registered Member Join Date: May 2017 Location: Georgia, USA Posts: 14	!!AI Hydra Emergency!! After a brief power outage one of my AI Hydras will not come back on. I have went through AI's FAQ and their guide. The blinking green lights mean it can't connect to a network so it has decided to stay off. I can't connect to it directly either by adding the serial number or through wifi. Why on earth it defaults to staying off if it can't connect to a network is beyond me. It does the normal warmup where the light partially comes on and then turns off. Their tech support has me severely disappointed. I had no idea that a possibility after a power outage was "light won't come on."

06/22/2017, 05:04 PM	#8
Mrs. Music Registered Member Join Date: Sep 2009 Location: Sylvania, OH Posts: 636	is it under warranty? mine was just out of the warranty but they replaced it for me when I had a problem. __________________ Midwest Custom Acylic 180 gallon, 2 AI Hydra Twenty Six HD, Tunze 6055, remote custom 75 gallon sump with chaeto refugium, Pan World pump, Reef Octopus INT 200 skim

06/22/2017, 03:39 PM	#2
JVan82 Registered Member Join Date: Aug 2016 Location: Valdosta GA Posts: 468	Have you tried restarting everything? My XR15 likes to be temperamental after the power is off, usually restarting apex (in my cause) fixes it. Sent from my SM-G950U using Tapatalk

06/22/2017, 03:41 PM	#3
stratozyck Registered Member Join Date: May 2017 Location: Georgia, USA Posts: 14	I have multiple times. I don't have Apex I have two Hydra 26HD's. One is connecting fine (it was the child before and I made it the parent) and the other has been sitting there blinking the green lights for hours. Thanks :-( I am thinking something is broken. I only had it for a few months.

06/22/2017, 03:46 PM	#4
stratozyck Registered Member Join Date: May 2017 Location: Georgia, USA Posts: 14	I held the back button down for a while and now its flashing all the colors. Their FAQ basically says "send back." Great, so now I have to shell out now for a new light and even if I get a free replacement I can't wait however long that would take.

06/22/2017, 03:48 PM	#5
TangingOut Registered Member Join Date: Jul 2014 Location: Scottsdale, AZ Posts: 1,511	Well now that you made the other the parent, erase the old program on the non functioning one and reboot. Hopefully then you'll be able to connect it as a child.

06/22/2017, 04:24 PM	#6
stratozyck Registered Member Join Date: May 2017 Location: Georgia, USA Posts: 14	Update: I updated the firmware on the one working light and both appear to be working!! As an aside, we now live in a world where the question "How many X does it take to change a light bulb" is no longer a symbol of something easy like flipping a switch! I have Phillips Hue lights everywhere in our house and I had no idea how often you have to fiddle with them too.

06/22/2017, 04:58 PM	#7
stratozyck Registered Member Join Date: May 2017 Location: Georgia, USA Posts: 14	Update 2: The light is no longer working again. I am beginning to think something is actually broken again. I don't know what the alternative to this brand is but why on earth did they decide to do the Apple BS and not have a button to turn it on in the back? I hate this minimalist "operate everything with an App" mindset.