Very satisfied customer

jonwright · 02/04/2020, 04:29 PM

So I sent in 2 oooold units for service (one was @10 years old, the other I bought used and had running for 5+). One was totally dead, the other had a shaft that came out - I had attempted to glue it back in with CA glue but I went ahead and put the prop shaft in as well - so the magnet stuck to the side causing the shaft to set crooked resulting in noise.

Rog told me what I had already figured out. But let's just say he hooked me up nonetheless with some replacement units under very favorable terms.

Very happy with the performance of these units and I have no intention at the moment of looking elsewhere for power heads with service/replacement such as this.

Vinny Kreyling · 02/04/2020, 05:34 PM

Roger is the man!

rvitko · 02/05/2020, 08:21 AM

Thank you both very much!

Nanook · 02/14/2020, 07:41 AM

Roger is the very best! Been using Tunze for almost 20 years. His support, willingness to talk, teach and troubleshoot are second to none. Not many folks have been a long time presence like Roger.

rvitko · 02/14/2020, 08:09 AM

Thank you guys so much!

02/04/2020, 04:29 PM	#1
jonwright Registered Member Join Date: Dec 2012 Location: Little Rock, AR Posts: 658	Very satisfied customer So I sent in 2 oooold units for service (one was @10 years old, the other I bought used and had running for 5+). One was totally dead, the other had a shaft that came out - I had attempted to glue it back in with CA glue but I went ahead and put the prop shaft in as well - so the magnet stuck to the side causing the shaft to set crooked resulting in noise. Rog told me what I had already figured out. But let's just say he hooked me up nonetheless with some replacement units under very favorable terms. Very happy with the performance of these units and I have no intention at the moment of looking elsewhere for power heads with service/replacement such as this.

02/04/2020, 05:34 PM	#2
Vinny Kreyling Registered Member Join Date: Nov 2002 Location: Miller Place, NY Posts: 7,206	Roger is the man! __________________ 250 gallon mixed reef, 2 Reefbreeder's Photon V 2, Deepwater BLDC 12, DAS EX-3 Skimmer, MTC mini cal, 2-3/4" Sea Swirls, Aquacontroller & 6 Tunze pumps.

02/05/2020, 08:21 AM	#3
rvitko RC Sponsor Join Date: Apr 2000 Location: Austin Texas USA Posts: 35,785	Thank you both very much! __________________ Roger Vitko Tunze USA "He's for every one of us, stands for every one of us, he'll save every man, woman and child in a mighty Flash!" Current Tank Info: 210 gallon planted tank with Altum Angelfish

02/14/2020, 07:41 AM	#4
Nanook Ancient Eskimo Legend Join Date: Mar 2001 Location: Saint Louis, MO Posts: 41,852 Blog Entries: 11	Roger is the very best! Been using Tunze for almost 20 years. His support, willingness to talk, teach and troubleshoot are second to none. Not many folks have been a long time presence like Roger. __________________ The wind blew, the chit flew, and then they came two by two. ~~~~~~~~~~~~~~ Current Tank Info: 375g Tanganyikan Tank & 470g mixed reef

02/14/2020, 08:09 AM	#5
rvitko RC Sponsor Join Date: Apr 2000 Location: Austin Texas USA Posts: 35,785	Thank you guys so much! __________________ Roger Vitko Tunze USA "He's for every one of us, stands for every one of us, he'll save every man, woman and child in a mighty Flash!" Current Tank Info: 210 gallon planted tank with Altum Angelfish