Current USA Satellite -- Failure

[mtfish]

Hi, I just wanted to make this public. I have a 2x65w satellite fixture and the ballast recently burnt out just under a year. I sent this letter to current-usa...

I have owned several Current-USA products and have been pleased with them for quite some time. I am writing because one of your products failed during its warranty period.

I purchased a 48" SATELLITE 2X65W SUNPAQ W/LUNAR LIGHT on April 13, 2005 from Petsolutions.com. While I was on vacation during the end of March I returned to find my Satellite 2x65w fixture off. At the time I thought the bulbs had burnt out and I ordered two new bulbs for it on April 10, 2006. The bulbs arrived yesterday (April 13th), and I put them in the light and it still didn’t work. I did some research and found that it is a very common problem for the ballasts on your lights to go bad before they should. I have read from your website that your products are covered by manufacturer warranty for 1 year from the purchase date. Since I purchased the light April 13 2005 and it failed sometime between March 31 & April 2, 2006, it should be covered under warranty and a replacement ballast should be supplied. The fact that I purchased TWO replacement bulbs on April 10th should prove that the light was defective before the year elapsed. I have receipts for all the purchases and I have attached both the receipt for the original purchase on April 13th 2005 and the bulbs purchased on April 10th 2006.

I was extremely disappointed that the ballast on what I thought was a quality light would fail so fast. At this time I don’t plan on purchasing another Current-USA product and would NOT recommend them to anyone. However, I would buy another Current-USA product if I find your customer service acceptable and we can solve this problem in a mutually agreeable way.

If you have questions I can be reached by phone during days at (406)XXX-XXXX or nights at (406)-XXX-XXXX.

I hope this issue can be resolved quickly and I can report back to others that Current-USA does indeed care about its customers. Thank you.

WOW I got a e-mail 8 minutes after sending my email...

Hello,

Thank you for including the original receipt of purchase. We will send you the ballast. Do you want it sent to your home or work address? You will find instructions on our web sit www.current-usa.com. Go to Got Questions the Manuals. Scroll down to ballast replacement.

CURRENT-USA

Now we will see if they really send it