Apex display not working

Goby-Wan Kenobi · 08/01/2009, 02:02 PM

This is my first controller and after crawling though the setup and just when I was ready to celebrate my sucess the display module stopped working. Is there something in the setup where I might have shut it off? Both status lights are green which I assume is good. My ethernet port has a green and an orange so that might be the problem? The troubleshooting page is a little short on information. Guess I will have to call on Monday. Please help if you can.

kenargo · 08/01/2009, 02:13 PM

The display has a day brighness and night brightness but what you describe doesn't sound like it's just very dim...

Try unplugging the display and plugging it again, try a different port (the display can be in any port on the base or the EB8). All devices are hot pluggable (you don't need to power down the unit to unplug/plug).

Hopefully that helps.

Goby-Wan Kenobi · 08/01/2009, 02:26 PM

Thanks for your respone I already tried a diiffern't port with no luck. I take it there is no on/off button on the apex display screen.

Creetin · 08/01/2009, 02:29 PM

I had i happen to me upon setup. Power cycle and switching ports cleared it up.

Goby-Wan Kenobi · 08/02/2009, 12:36 PM

I switched the ports, not quite sure what you mean by power cycle. Still no luck. Has any one heard of some units failing?

DOGGIE750 · 08/18/2015, 01:11 AM

Just happened to mine today... ***

victorcan · 03/18/2017, 11:50 AM

I love and hate this damn controller and the lack of support! Can't ever seem to find any clear-cut answers to anything regarding problems when they crop up. Not sure what happened I changed a setting with the fusion web portal and all the sudden everything started flashing green or yellow and all of my modules i've tried rebooting with a power cycle and now my aqua controller is just a blue screen the main apex module is green but all the other modules are either flashing yellow or flashing green ???

kurt_n · 03/18/2017, 03:57 PM

Quote:

Originally Posted by victorcan

I love and hate this damn controller and the lack of support!

Have you submitted a ticket on Neptune's website? Probably have to wait until Monday, but they'll get to you...

Quote:

Not sure what happened I changed a setting with the fusion web portal and all the sudden everything started flashing green or yellow and all of my modules...

What setting did you change? Can you log into the Apex locally, through your network?

victorcan · 03/18/2017, 04:42 PM

All i did was adjust my ph off point on my co2 rx.. and all shut down what's weird is I couldn't get anything to boot back up I ended up unplugging everything piece by piece sensor by sensor as I have 3 EB8's the par monitor the salinity module a jaebo controller, and every time I would connect my EE B8 in the basement for my some stuff would start going haywire like my fuge lights going off etc. to make a long story short there must've been a short in one of the USB extension cable's that went down to the basement and fortunately I had a back up still in its packaging that I swapped out and bang everything works again. But then I noticed that my pH was it 6.49 and my calcium reactor CO2 tank was not shutting down last week I had to change the name of my pH probe from PH2 to PHT and I successfully calibrated the monitor. I remember having a problem with this a couple of years ago with name choices for the pH probes. So I just changed it back to PH2 and waiting to see if my cotank gets shut off

victorcan · 03/18/2017, 04:46 PM

there a lot of stuff depending on this apex, and changing an off point from 6.55 to 6.6 or what i name my ph probe should not result in this kind of behavior!

kurt_n · 03/18/2017, 08:55 PM

What firmware are you running?

Only reason I ask is that I remember the probe naming issues being a problem a while back... specifically the pH probe wanting to rename itself... and I think that's been fixed in more recent firmware.

victorcan · 03/19/2017, 01:14 AM

Quote:

Originally Posted by kurt_n

What firmware are you running?

Only reason I ask is that I remember the probe naming issues being a problem a while back... specifically the pH probe wanting to rename itself... and I think that's been fixed in more recent firmware.

4.40_3A16, says its the most current, and honestly last time I updated the firmware it lead to having to reprogram everything so grateful its still up to date lol

JustinFromAL · 03/19/2017, 06:36 AM

4.51_2E17 is the latest firmware. I would suggest updating. Be sure to follow the directions and make a backup of your outlet programming first!

https://www.neptunesystems.com/firmware/

jml1149 · 03/19/2017, 07:00 AM

Is the display not working at all, or is it all blue? If it's blue, try updating the display firmware in the classic dashboard.

victorcan · 03/19/2017, 10:17 PM

Quote:

Originally Posted by jml1149

Is the display not working at all, or is it all blue? If it's blue, try updating the display firmware in the classic dashboard.

got the display working I unplugged everything and put it back together piece by piece and it seems to be 99% operational, however the only thing is my co2 isn't turning off at the new set point? it used to go off at 6.5ph on my caRx i moved it up to 6.55 and its at 6.3 right now and bubbles still flowing ?

kurt_n · 03/20/2017, 07:47 AM

A few thoughts...

1. You said you'd renamed your pH probe. Did you double check that the name of the probe in the probe setup page matches the probe name in your programming?

2. What outlet are you controlling the solenoid from? Remember that you want low Wattage devices on either #4 or #8 on an EB8. Any other outlets may not reliably turn off devices that pull less than about 5 Watts (more or less).

3. Post your programming for that outlet and maybe we can spot something.

victorcan · 03/23/2017, 05:36 PM

Quote:

Originally Posted by kurt_n

A few thoughts...

1. You said you'd renamed your pH probe. Did you double check that the name of the probe in the probe setup page matches the probe name in your programming?

2. What outlet are you controlling the solenoid from? Remember that you want low Wattage devices on either #4 or #8 on an EB8. Any other outlets may not reliably turn off devices that pull less than about 5 Watts (more or less).

3. Post your programming for that outlet and maybe we can spot something.

Thank you for helping I don't know how it happened but sure enough the name change of the Ph probe was the issue, I have no idea why but changing the other probes name screwed it up, i renamed it again and now its working

not sure why my apex fusion webpage shows I'm running the latest version of the firmware yet its not.. I'm afraid to update it with everything working again right now… should I stay or upgrade is now the issue

kurt_n · 03/23/2017, 11:00 PM

Quote:

Originally Posted by victorcan

Thank you for helping I don't know how it happened but sure enough the name change of the Ph probe was the issue, I have no idea why but changing the other probes name screwed it up, i renamed it again and now its working

not sure why my apex fusion webpage shows I'm running the latest version of the firmware yet its not.. I'm afraid to update it with everything working again right now… should I stay or upgrade is now the issue

4.51 is fairly new... like within the last month or so. Maybe Fusion hasn't been told what the latest is! It's not like you're years behind, so I'd probably just stick with what I had now that it's working.

victorcan · 03/24/2017, 04:34 PM

Quote:

Originally Posted by kurt_n

4.51 is fairly new... like within the last month or so. Maybe Fusion hasn't been told what the latest is! It's not like you're years behind, so I'd probably just stick with what I had now that it's working.

Im a sucker for punishment and went for the update mainly because I read that it was one of the fixes in this update.. All went perfect THANK GOD

Thanks again for the direction to start looking I shoulda saw that lol

08/01/2009, 02:02 PM	#1
Goby-Wan Kenobi Registered Member Join Date: Jul 2008 Location: Winona, MN Posts: 74	Apex display not working This is my first controller and after crawling though the setup and just when I was ready to celebrate my sucess the display module stopped working. Is there something in the setup where I might have shut it off? Both status lights are green which I assume is good. My ethernet port has a green and an orange so that might be the problem? The troubleshooting page is a little short on information. Guess I will have to call on Monday. Please help if you can.

08/01/2009, 02:13 PM	#2
kenargo Premium Member Join Date: Jan 2007 Location: Redmond, WA Posts: 8,151	The display has a day brighness and night brightness but what you describe doesn't sound like it's just very dim... Try unplugging the display and plugging it again, try a different port (the display can be in any port on the base or the EB8). All devices are hot pluggable (you don't need to power down the unit to unplug/plug). Hopefully that helps. __________________ Click on my name to visit my homepage and access a collection of AquaController and Apex software, tips, trick and other Q&A including a link to the 'unofficial Apex new users guide' with loads of helpful information and don't forget to put a pin in my location map. Current Tank Info: 225G, BK 300 Deluxe, Deltec PF601, Precision Marine Kalkreactor, 2-LMIII+6 pumps, SpectraPure UHE, Apex, LunarSim, Tunze 6305s. Mixed reef, clam, fish, etc.

08/18/2015, 01:11 AM	#6
DOGGIE750 Registered Member Join Date: Jan 2005 Location: BAY AREA CALIFORNIA Posts: 273	Just happened to mine today... *** __________________ GIXXER RULES!!!! Current Tank Info: 400reef (wip), 120fowlr (tentative), 100sump (done)...all in the making. Feature by EOY2015

03/18/2017, 11:50 AM	#7
victorcan Registered Member Join Date: Oct 2004 Location: E. Amherst NY Posts: 528	I love and hate this damn controller and the lack of support! Can't ever seem to find any clear-cut answers to anything regarding problems when they crop up. Not sure what happened I changed a setting with the fusion web portal and all the sudden everything started flashing green or yellow and all of my modules i've tried rebooting with a power cycle and now my aqua controller is just a blue screen the main apex module is green but all the other modules are either flashing yellow or flashing green ??? __________________ Store DT: 150gal TALL- Octopus Classic 150 skimmer, 40Gal fuge/sump,Dual Radion X3, Dual Vortech MP40's Home DT: 220Gal Reef Octopus 5000, 75Gal Fuge, 125gal Sump, 5 Radion G4Pros, 3 Vortech mp40, Ja Current Tank Info: 220Gal Mixed Reef

03/18/2017, 04:42 PM	#9
victorcan Registered Member Join Date: Oct 2004 Location: E. Amherst NY Posts: 528	All i did was adjust my ph off point on my co2 rx.. and all shut down what's weird is I couldn't get anything to boot back up I ended up unplugging everything piece by piece sensor by sensor as I have 3 EB8's the par monitor the salinity module a jaebo controller, and every time I would connect my EE B8 in the basement for my some stuff would start going haywire like my fuge lights going off etc. to make a long story short there must've been a short in one of the USB extension cable's that went down to the basement and fortunately I had a back up still in its packaging that I swapped out and bang everything works again. But then I noticed that my pH was it 6.49 and my calcium reactor CO2 tank was not shutting down last week I had to change the name of my pH probe from PH2 to PHT and I successfully calibrated the monitor. I remember having a problem with this a couple of years ago with name choices for the pH probes. So I just changed it back to PH2 and waiting to see if my cotank gets shut off __________________ Store DT: 150gal TALL- Octopus Classic 150 skimmer, 40Gal fuge/sump,Dual Radion X3, Dual Vortech MP40's Home DT: 220Gal Reef Octopus 5000, 75Gal Fuge, 125gal Sump, 5 Radion G4Pros, 3 Vortech mp40, Ja Current Tank Info: 220Gal Mixed Reef

08/01/2009, 02:26 PM	#3
Goby-Wan Kenobi Registered Member Join Date: Jul 2008 Location: Winona, MN Posts: 74	Thanks for your respone I already tried a diiffern't port with no luck. I take it there is no on/off button on the apex display screen.

08/01/2009, 02:29 PM	#4
Creetin Limestone Cowboy. Join Date: Jan 2004 Location: In a little place i like to call a little place. Posts: 4,552	I had i happen to me upon setup. Power cycle and switching ports cleared it up. __________________ If only common sense was common. Current Tank Info: 300 gal marineland deep

08/02/2009, 12:36 PM	#5
Goby-Wan Kenobi Registered Member Join Date: Jul 2008 Location: Winona, MN Posts: 74	I switched the ports, not quite sure what you mean by power cycle. Still no luck. Has any one heard of some units failing?

03/18/2017, 04:46 PM	#10
victorcan Registered Member Join Date: Oct 2004 Location: E. Amherst NY Posts: 528	there a lot of stuff depending on this apex, and changing an off point from 6.55 to 6.6 or what i name my ph probe should not result in this kind of behavior! __________________ Store DT: 150gal TALL- Octopus Classic 150 skimmer, 40Gal fuge/sump,Dual Radion X3, Dual Vortech MP40's Home DT: 220Gal Reef Octopus 5000, 75Gal Fuge, 125gal Sump, 5 Radion G4Pros, 3 Vortech mp40, Ja Current Tank Info: 220Gal Mixed Reef

03/18/2017, 08:55 PM	#11
kurt_n Registered Member Join Date: May 2006 Location: WA Posts: 2,592	What firmware are you running? Only reason I ask is that I remember the probe naming issues being a problem a while back... specifically the pH probe wanting to rename itself... and I think that's been fixed in more recent firmware.

03/19/2017, 06:36 AM	#13
JustinFromAL Registered Member Join Date: Nov 2011 Location: Birmingham, AL Posts: 253	4.51_2E17 is the latest firmware. I would suggest updating. Be sure to follow the directions and make a backup of your outlet programming first! https://www.neptunesystems.com/firmware/

03/19/2017, 07:00 AM	#14
jml1149 Registered Member Join Date: Feb 2015 Location: Southern CT Posts: 818	Is the display not working at all, or is it all blue? If it's blue, try updating the display firmware in the classic dashboard. __________________ 120g mixed reefer.

03/20/2017, 07:47 AM	#16
kurt_n Registered Member Join Date: May 2006 Location: WA Posts: 2,592	A few thoughts... 1. You said you'd renamed your pH probe. Did you double check that the name of the probe in the probe setup page matches the probe name in your programming? 2. What outlet are you controlling the solenoid from? Remember that you want low Wattage devices on either #4 or #8 on an EB8. Any other outlets may not reliably turn off devices that pull less than about 5 Watts (more or less). 3. Post your programming for that outlet and maybe we can spot something.