New Octopus skimmer issues

Overgreen · 01/28/2011, 07:40 PM

Well I went out and bought the best skimmer that I thought would work the best for me, I got the new octopus super skimmer xp2000i with the bubble blaster pump. Well the issue here is I can't get the pump to start back up when I turn it off to feed everything. I have to like mess with the pump and hope it'll start back up. The pump has been in operation fr about 2 weeks now. Anyone else had this issue.

The 2nd question is who should I contact in reguards to this issue. I know I can contact the place where I bought it but I want to talk directly to the manufacter because I could be doing something wrong.

bluetang66 · 01/29/2011, 08:48 AM

they have great customer service, always answered any questions i had.

RenoR1 · 01/29/2011, 11:32 AM

Customer service. Probably a warranty issue from what it sounds like.

Overgreen · 01/29/2011, 12:41 PM

Who exactly did you call. I can't find a number exactly to the company just everyone that sells the skimmers.

James404 · 01/29/2011, 12:45 PM

Here you go

http://coralvue.com/contact-us/general-contact/

number on the right side of the page.

Overgreen · 01/29/2011, 12:55 PM

Now are they the company that directly makes the octopus skimmers? I haven't called the place where I bought it directly yet because I figured they wouldn't know what was wrong. But call them and they can fix me up.

James404 · 01/29/2011, 02:22 PM

Yes Coralvue makes all the octopus skimmers.

Overgreen · 01/29/2011, 03:49 PM

Yeh I just figured that out a minute ago. Thanks again.

wbdevers · 01/29/2011, 10:22 PM

I've contacted CoralVue/ RO a couple of times with so small issues and they are great. In fact I had an issue with my HOB skimmer and actually drove over to Slidell and let the repair it. Took 10 minutes and they were great. I now have 3 of their products just for that reason.

Overgreen · 02/02/2011, 09:43 AM

Yeh I called them and they are sending me a brand new pump. They said the one I have had some issues. They definatly took care of me. I'm pleased. We'll see once the new one is here if it solves the problem.

James404 · 02/02/2011, 10:08 AM

Glad to hear about this, I haven't had any problems with my skimmers but always good to know that a company stands behind their products.

01/28/2011, 07:40 PM	#1
Overgreen Registered Member Join Date: Jul 2009 Location: Richland Ms Posts: 68	New Octopus skimmer issues Well I went out and bought the best skimmer that I thought would work the best for me, I got the new octopus super skimmer xp2000i with the bubble blaster pump. Well the issue here is I can't get the pump to start back up when I turn it off to feed everything. I have to like mess with the pump and hope it'll start back up. The pump has been in operation fr about 2 weeks now. Anyone else had this issue. The 2nd question is who should I contact in reguards to this issue. I know I can contact the place where I bought it but I want to talk directly to the manufacter because I could be doing something wrong.

01/29/2011, 12:45 PM	#5
James404 I <3 Acros Join Date: May 2010 Location: Long Island, NY Posts: 2,523	Here you go http://coralvue.com/contact-us/general-contact/ number on the right side of the page. __________________ 80g Deep Blue Rimless - http://www.reefcentral.com/forums/showthread.php?t=2651295 225g Reef Savvy SPS Dominant - Retired http://www.reefcentral.com/forums/showthread.php?t=1945361

01/29/2011, 02:22 PM	#7
James404 I <3 Acros Join Date: May 2010 Location: Long Island, NY Posts: 2,523	Yes Coralvue makes all the octopus skimmers. __________________ 80g Deep Blue Rimless - http://www.reefcentral.com/forums/showthread.php?t=2651295 225g Reef Savvy SPS Dominant - Retired http://www.reefcentral.com/forums/showthread.php?t=1945361

01/29/2011, 10:22 PM	#9
wbdevers Registered Member Join Date: Sep 2010 Location: MS Gulf Coast Posts: 754	I've contacted CoralVue/ RO a couple of times with so small issues and they are great. In fact I had an issue with my HOB skimmer and actually drove over to Slidell and let the repair it. Took 10 minutes and they were great. I now have 3 of their products just for that reason. __________________ Wes Beatings will continue until morale improves!!! "I've sentenced boys younger than you to the gas chamber. Didn't want to do it. I felt I owed it to them."--Judge Smails Current Tank Info: 125g ML dual corner OF mixed reef, Custom stand and canopy, 40g custom sump, lighting (in flux :( )

02/02/2011, 10:08 AM	#11
James404 I <3 Acros Join Date: May 2010 Location: Long Island, NY Posts: 2,523	Glad to hear about this, I haven't had any problems with my skimmers but always good to know that a company stands behind their products. __________________ 80g Deep Blue Rimless - http://www.reefcentral.com/forums/showthread.php?t=2651295 225g Reef Savvy SPS Dominant - Retired http://www.reefcentral.com/forums/showthread.php?t=1945361

01/29/2011, 08:48 AM	#2
bluetang66 Registered Member Join Date: Aug 2007 Location: Ga. Posts: 160	they have great customer service, always answered any questions i had.

01/29/2011, 11:32 AM	#3
RenoR1 Registered Member Join Date: Nov 2010 Location: Reno, NV Posts: 267	Customer service. Probably a warranty issue from what it sounds like.

01/29/2011, 12:41 PM	#4
Overgreen Registered Member Join Date: Jul 2009 Location: Richland Ms Posts: 68	Who exactly did you call. I can't find a number exactly to the company just everyone that sells the skimmers.

01/29/2011, 12:55 PM	#6
Overgreen Registered Member Join Date: Jul 2009 Location: Richland Ms Posts: 68	Now are they the company that directly makes the octopus skimmers? I haven't called the place where I bought it directly yet because I figured they wouldn't know what was wrong. But call them and they can fix me up.

01/29/2011, 03:49 PM	#8
Overgreen Registered Member Join Date: Jul 2009 Location: Richland Ms Posts: 68	Yeh I just figured that out a minute ago. Thanks again.

02/02/2011, 09:43 AM	#10
Overgreen Registered Member Join Date: Jul 2009 Location: Richland Ms Posts: 68	Yeh I called them and they are sending me a brand new pump. They said the one I have had some issues. They definatly took care of me. I'm pleased. We'll see once the new one is here if it solves the problem.

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