Tunze Wavebox DOA

0arfish · 03/30/2013, 07:19 PM

I just received my new Tunze Wavebox 6208, and I cannot get the thing to turn on - the pump fan does not even spin. For those with this or similar Tunze wavebox, should I assume that my unit is DOA? By the way, I did everything according to instruction, page by page, and only plugged it in when it had been already submerged to oscillation line.

Thanks for any help!

Oh, and forgot to mention that all the unit does is make a constant beeping sound. I am asking here also since I have not heard back from the Tunze individuals that the dealer told me to call. Thanks again!

powdertang05 · 03/30/2013, 08:05 PM

I would contact the tunze channel. The admin is amazing and will help you asap.

moondoggy4 · 03/30/2013, 08:10 PM

Maybe you will get lucky and Craig will be on over the weekend, or at the latest Monday. Good luck.

0arfish · 03/30/2013, 08:11 PM

Thanks for apprizing me. I have turned to Tunze's own forum.

Buzz1329 · 03/30/2013, 08:30 PM

Same thing happened to me recently with the Comline Wavebox. Turned out to be a defective power bar, which Tunze replaced within 48 hours. I've been running it without any problems since 2/11/13. Using 24 volt setting, it really seems to create a strong wave that moves everything in the tank.

Good luck,

Mike

0arfish · 03/31/2013, 11:59 AM

Quote:

Originally Posted by Buzz1329

Same thing happened to me recently with the Comline Wavebox. Turned out to be a defective power bar, which Tunze replaced within 48 hours. I've been running it without any problems since 2/11/13. Using 24 volt setting, it really seems to create a strong wave that moves everything in the tank.

Good luck,

Mike

I hope it's just the adapter, then maybe it won't be as much trouble and i can have it in commission soon :-). Will keep posted!

0arfish · 04/01/2013, 09:42 AM

Wanted to let everyone know that it was not broken and that the Tunze Wavebox 6208 is working beautifully. What happened was during packing, the pump was knocked about a bit and was jammed. Once I took a part the box and put it back together (took about 30 seconds), it worked and started to create some serious waves

Thanks to Roger for his prompt response and help!

biecacka · 04/01/2013, 10:18 AM

Another great showing of customer service via team Tunze!
Corey

Craig Borowski · 04/01/2013, 10:48 AM

Great news! Thanks for following up.

03/30/2013, 07:19 PM	#1
0arfish Registered Member Join Date: Mar 2004 Posts: 13	Tunze Wavebox DOA I just received my new Tunze Wavebox 6208, and I cannot get the thing to turn on - the pump fan does not even spin. For those with this or similar Tunze wavebox, should I assume that my unit is DOA? By the way, I did everything according to instruction, page by page, and only plugged it in when it had been already submerged to oscillation line. Thanks for any help! Oh, and forgot to mention that all the unit does is make a constant beeping sound. I am asking here also since I have not heard back from the Tunze individuals that the dealer told me to call. Thanks again! Last edited by 0arfish; 03/30/2013 at 07:37 PM.

03/30/2013, 08:30 PM	#5
Buzz1329 Premium Member Join Date: Jul 2007 Location: Staten Island Posts: 2,414	Same thing happened to me recently with the Comline Wavebox. Turned out to be a defective power bar, which Tunze replaced within 48 hours. I've been running it without any problems since 2/11/13. Using 24 volt setting, it really seems to create a strong wave that moves everything in the tank. Good luck, Mike __________________ Current tank info: 180 mixed reef

03/30/2013, 08:05 PM	#2
powdertang05 Registered Member Join Date: Apr 2006 Location: Hayward, CA Posts: 613	I would contact the tunze channel. The admin is amazing and will help you asap.

03/30/2013, 08:10 PM	#3
moondoggy4 Registered Member Join Date: Jan 2007 Location: menifee So cal Posts: 11,042	Maybe you will get lucky and Craig will be on over the weekend, or at the latest Monday. Good luck.

03/30/2013, 08:11 PM	#4
0arfish Registered Member Join Date: Mar 2004 Posts: 13	Thanks for apprizing me. I have turned to Tunze's own forum.

04/01/2013, 09:42 AM	#7
0arfish Registered Member Join Date: Mar 2004 Posts: 13	Wanted to let everyone know that it was not broken and that the Tunze Wavebox 6208 is working beautifully. What happened was during packing, the pump was knocked about a bit and was jammed. Once I took a part the box and put it back together (took about 30 seconds), it worked and started to create some serious waves Thanks to Roger for his prompt response and help!

04/01/2013, 10:18 AM	#8
biecacka Registered Member Join Date: May 2008 Location: Columbus Ohio Posts: 6,361	Another great showing of customer service via team Tunze! Corey

04/01/2013, 10:48 AM	#9
Craig Borowski RC Sponsor Join Date: Dec 2011 Posts: 492	Great news! Thanks for following up.