Please Welcome Our New Sponsor!

rbaker · 05/10/2016, 03:57 PM

To Reef Central

DIRK GRIFFIN · 05/12/2016, 03:41 PM

Nice to see you here

eastlake · 05/13/2016, 01:29 PM

glad you guys are on board, you make a heck of a product!

hydor_italy · 05/18/2016, 05:05 AM

Thanks to all!

BAR reject hehe · 11/12/2017, 04:17 PM

I can't speak for Hydor Italy as I have no experience with them, BUT I have been in contact with Hydor USA and let me tell you, it has been the worst customer service experience I have ever had with any company. Usually, companies try to work with their customers especially if there is a known defect. Most companies will apologize and then work hard to make things right. Hydor USA instead has adopted the philosophy that the best defense is a good offense and are very aggressive towards customers with a product issue. I've had nothing but problems with Hydor USA and would recommend against purchasing any Hydor products especially since companies like EcoTech and Red Sea have such a stellar customer service record which also lends itself to strong resale values and customer satisfaction years after purchase. Say it with me, "Hydor no more!"

05/10/2016, 03:57 PM	#1
rbaker Reef Central Admin Join Date: Dec 2001 Posts: 32,642 Blog Entries: 4	Please Welcome Our New Sponsor! Please Welcome Our New Sponsor! *To Reef Central* __________________ Ryan A life spent making mistakes is not only more honorable but more useful than a life spent doing nothing. -- George Bernard Shaw

05/12/2016, 03:41 PM	#2
DIRK GRIFFIN Registered Member Join Date: Oct 2001 Location: RED WING MINNESOTA Posts: 234	Nice to see you here

05/13/2016, 01:29 PM	#3
eastlake Registered Member Join Date: Apr 2016 Location: willoughby Posts: 648	glad you guys are on board, you make a heck of a product!

05/18/2016, 05:05 AM	#4
hydor_italy Registered Member Join Date: May 2016 Posts: 29	Thanks to all!

11/12/2017, 04:17 PM	#5
BAR reject hehe Registered Member. Join Date: Nov 2017 Posts: 50	I can't speak for Hydor Italy as I have no experience with them, BUT I have been in contact with Hydor USA and let me tell you, it has been the worst customer service experience I have ever had with any company. Usually, companies try to work with their customers especially if there is a known defect. Most companies will apologize and then work hard to make things right. Hydor USA instead has adopted the philosophy that the best defense is a good offense and are very aggressive towards customers with a product issue. I've had nothing but problems with Hydor USA and would recommend against purchasing any Hydor products especially since companies like EcoTech and Red Sea have such a stellar customer service record which also lends itself to strong resale values and customer satisfaction years after purchase. Say it with me, "Hydor no more!"