GHL Doser 2 Owners Club

[soulpatch]

Originally Posted by Johnseye

I'm currently using it to change out 1.5g per day. 114ml 50x per day. That's 5.7 liters. I don't seem to have any problems with the volume. Are you looking to change water all in one "dose"?

No I would want to drain small portions and then put them back in throughout the day so I dont have an ATO fire off or anything else to swing parameters.

Good to know you are running that much through it. Like I said MACNA was a blur so I had a ton of info to digest and my brain probably filed something wrong.

[Johnseye]

Originally Posted by Johnseye

Is there a way to view the dosing logs for each pump?

Anyone know of dosing logs?

[BlackTip]

Is everybody happy with the doser and the cloud service?
The WiFi and the ability to control the doser from the internet is a selling point for me.
Thanks,

[shaggss]

Originally Posted by BalckTip

Is everybody happy with the doser and the cloud service?
The WiFi and the ability to control the doser from the internet is a selling point for me.
Thanks,

It's slow (especially on an iPad) but works as advertised.

For me the cloud is a lot better than the app.

[BlackTip]

I got my Doser 2 a week ago, and the software is a pain in the neck. I chose it solely for the cloud service, so I can monitor it when I am away. I deeply regret buying it.

The cloud service doesn't work on Nook II (Android OS). I use the Nook to manage everything. The cloud service pages doesn't scale on my Android phone. The response time is too long. When I click a function, something else happens. I spent an hour last night trying to schedule a manual dose.

The app works locally only, and it takes long time to connect. I have to re-connect after every action I do. Once it is disconnected from the doser, it take up to 20 minutes to connect again... very aggravating. My network is solid without any problems, so I know for a fact it is not my connectivity.

The doser itself lacks any physical controls other than one button for each doser head. So, the app or the cloud service is the only way to communicate and manage the doser. With broken software like this, it is garbage to me. I can't believe they released this software for public use.

[Johnseye]

Originally Posted by BalckTip

I got my Doser 2 a week ago, and the software is a pain in the neck. I chose it solely for the cloud service, so I can monitor it when I am away. I deeply regret buying it.

The cloud service doesn't work on Nook II (Android OS). I use the Nook to manage everything. The cloud service pages doesn't scale on my Android phone. The response time is too long. When I click a function, something else happens. I spent an hour last night trying to schedule a manual dose.

The app works locally only, and it takes long time to connect. I have to re-connect after every action I do. Once it is disconnected from the doser, it take up to 20 minutes to connect again... very aggravating. My network is solid without any problems, so I know for a fact it is not my connectivity.

The doser itself lacks any physical controls other than one button for each doser head. So, the app or the cloud service is the only way to communicate and manage the doser. With broken software like this, it is garbage to me. I can't believe they released this software for public use.

My experience as well. Also throw in no logging and poor to no customer support. I don't get why so many praise this doser. Hopefully it stays consistent and never fails.

[BlackTip]

Originally Posted by Johnseye

My experience as well. Also throw in no logging and poor to no customer support. I don't get why so many praise this doser. Hopefully it stays consistent and never fails.

I did extensive search prior to buying it, and I didn't find any major complaints about the software. I don't understand the glowing reviews to this products. It is probably why the company didn't bother to fix the software.

I wrote an email to the company detailing my experience with their software. Their response to me was one sentence "what can we do for you?" Seriously!

What a shame!

[Vinny@GHLUSA]

BalckTip,

We recently changed cloud service providers to allow for more improvements to myGHL and still making improvements to the service. I will forward your concerns over to GHL Germany and have them address the issues with myGHL loading times and scaling.

Programming can also be done over the PC; the direct connection via USB allows for quicker response times.

Please send me an email so I can help you out:
info@ghlusa.com

[Johnseye]

Originally Posted by Vinny@GHLUSA

BalckTip,

We recently changed cloud service providers to allow for more improvements to myGHL and still making improvements to the service. I will forward your concerns over to GHL Germany and have them address the issues with myGHL loading times and scaling.

Programming can also be done over the PC; the direct connection via USB allows for quicker response times.

Please send me an email so I can help you out:
info@ghlusa.com

Except you can't update the firmware or even use the software if you have Windows 10 so if you do you'll have to find another PC or reinstall Windows 8.

[BlackTip]

Originally Posted by Vinny@GHLUSA

BalckTip,

We recently changed cloud service providers to allow for more improvements to myGHL and still making improvements to the service. I will forward your concerns over to GHL Germany and have them address the issues with myGHL loading times and scaling.

Programming can also be done over the PC; the direct connection via USB allows for quicker response times.

Please send me an email so I can help you out:
info@ghlusa.com

I bought your product for the ability to mange it over the web, so connecting it to a PC is not going to solve the problems.

I have already sent the company an email detailing my experience, and the response was one liner "What can we do for you?". The sender didn't even bother to acknowledge the problems, offer a solution, nor an apology.

My advice to you or to your company is to focus on one single software and get it right. Nobody needs 3 different types of software. One good working software is enough.

And finally, you need to put a disclaimer on the website stating that the software doesn't work with Android, because it doesn't. Probably it doesn't work with mobile devices.

[BlackTip]

Originally Posted by Johnseye

Except you can't update the firmware or even use the software if you have Windows 10 so if you do you'll have to find another PC or reinstall Windows 8.

Thanks for the heads up. It was in my schedule to upgrade to Windows 10 this weekend.

Some changes are needed at this company IT department.

[Vinny@GHLUSA]

We have some users running our PC software on Win10 without issues. Others have reported connection issues with the new OS and gone back to Win 8 for a more stable connection. There has been no official announcement to state that GCC is fully compatible with Win10, OS upgrades are done at your own risk.

The GHL Control app for Android works. We have displayed our app at shows numerous times, have many users operating the doser through the app, and have my personal doser accessed through the app with no issues. When connecting through the app, it does need a minute to connect, that is not out of the scope of normal operation. I can assist you further if you send me an email.

[BlackTip]

Originally Posted by Vinny@GHLUSA

We have some users running our PC software on Win10 without issues. Others have reported connection issues with the new OS and gone back to Win 8 for a more stable connection. There has been no official announcement to state that GCC is fully compatible with Win10, OS upgrades are done at your own risk.

The GHL Control app for Android works. We have displayed our app at shows numerous times, have many users operating the doser through the app, and have my personal doser accessed through the app with no issues. When connecting through the app, it does need a minute to connect, that is not out of the scope of normal operation. I can assist you further if you send me an email.

Yes, the app works when connected. The problem is that it takes long time to connect. After every single operation, it disconnect itself. When I try to connect back, I get the error message "connection failed". I have to try to connect repeatedly, until I connect back again. This can take up to 20 min. Last night I was trying to schedule manual dosing. The process took long time, when it should not take more than couple of min..

The cloud service on the other hand, doesn't work with my 2 mobile devices, Nook II and an Android phone. Again, the cloud service is the reason I bought the product. I was expecting a could service like the one provided by Apex. It works on all of my mobile devices, never got kicked out, and very fast.

[Jerel]

To be clear on the matter.. Preforming firmware updates or anything else related to GHL Control Center works fine for me, Windows 10.


I can preform Firmware updates all day long..

[alexXx]

Some of you guys that have this Doser, with or without issues should make some videos showing which app is being used and to see it running.

[Johnseye]

Originally Posted by Jerel

To be clear on the matter.. Preforming firmware updates or anything else related to GHL Control Center works fine for me, Windows 10.


I can preform Firmware updates all day long..

What version of the GHL software and firmware ?

[Jerel]

Originally Posted by Johnseye

What version of the GHL software and firmware ?

GHL Control Center version 1.0.7.5
*Windows 7 x64 bit from GHL Downloads*

GHL Doser 2 firmware 1.13

[Matthias Gross]

Vinny pointed me to this thread here
We have to ask you for your understanding that GHL gives regular support in the official GHL support forum

http://forum.aquariumcomputer.com/forum.php

please start there for each topic a new thread

it is impossible to handle support enquiries if you have a mixture of many different topics in one thread, like we have it here (Windows 10, Firmware Update, GCC, Cloud, Apps, general use, how to connect, WLAN issues, etc.)

[Matthias Gross]

I also found here some confusion about GHL Control Center and Windows 10.

To make it clear:

GHL Control Center works on all Windows OS from Windows Vista to Windows 10.
In most cases it will also work on XP, but we can't guarantee that because MS discontinued the XP support.

[Matthias Gross]

I see here some people complaining about connection problems

It is essential to update to the newest GHL Control Center and to the newest doser firmware.

If you have not already done:
Please updateto the newest versions, at the moment we have:
GCC 1.0.7.5
Doser Firmware 1.13

After updating the doser I recommend a power-cycle in order to do a full reset.

[Matthias Gross]

I just created a dedicated forum section for dosers in order to get some structure in the doser support and to make it easier for you to find information

please ask your questions, post your comments, ideas and recommendations there:

http://forum.aquariumcomputer.com/fo....php?84-Dosing

[BlackTip]

Matthias:

You and Vinny are deflecting and not addressing the aforementioned issues. I know you are trying to lead the conversation away from here. You had this opportunity. I contacted you first through the email to open a private channel of communication. I spent 15 min. writing an email detailing my experience with your product, and your response to me was five words.

So, the issues again are:

1- The cloud service (MyGhl.com) doesn't work on Android mobile devices. I tried it on Nook II and HTC phone. It is buggy and extremely slow.

2- The app (GHL control) constantly looses connection to the doser. It takes many many tries and up to 20 min. to be able to connect back.

When are you planning on fixing the above issues? We need a time frame.

I have the latest firmware and software. And my connectivity to the doser and mobile devices are solid and tested.

[Johnseye]

Originally Posted by Jerel

GHL Control Center version 1.0.7.5
*Windows 7 x64 bit from GHL Downloads*

GHL Doser 2 firmware 1.13

Why are you using the Windows 7 version and not 8 for your Windows 10 OS?

Consider yourself fortunate your firmware install was successful. I spent a couple hours troubleshooting this issue and narrowed it down to the USBVCOM driver.

I've worked in IT for over 15 years and love it when I hear someone say, "it works for me". That's actually a running joke in the field. Just because it works for 1 person doesn't mean it will work for everyone or even most.

As far as GHL supporting Windows 10, I am now seeing mixed communications. Head on over to the GHL forum and you'll see others issues. Nice to see GHL defending their product and directing us to their sponsor forum, but if you would please help us Doser 2 owners in your own forums. Vinny did respond to me there, but his suggestion was to downgrade to Windows 8. Sorry, not an option. Please update your driver or the application's compatibility with the driver, Windows 10 and hardware.

And, myself and others have asked another question about AWC with the Doser 2 in the GHL forum but received no reply. Since the Doser instruction manual is a bit lacking perhaps you can explain how to conduct auto water changes with the Doser 2.

Thanks

[Jerel]

Originally Posted by Johnseye

Why are you using the Windows 7 version and not 8 for your Windows 10 OS?

Consider yourself fortunate your firmware install was successful. I spent a couple hours troubleshooting this issue and narrowed it down to the USBVCOM driver.

I've worked in IT for over 15 years and love it when I hear someone say, "it works for me". That's actually a running joke in the field. Just because it works for 1 person doesn't mean it will work for everyone or even most.

As far as GHL supporting Windows 10, I am now seeing mixed communications. Head on over to the GHL forum and you'll see others issues. Nice to see GHL defending their product and directing us to their sponsor forum, but if you would please help us Doser 2 owners in your own forums. Vinny did respond to me there, but his suggestion was to downgrade to Windows 8. Sorry, not an option. Please update your driver or the application's compatibility with the driver, Windows 10 and hardware.

And, myself and others have asked another question about AWC with the Doser 2 in the GHL forum but received no reply. Since the Doser instruction manual is a bit lacking perhaps you can explain how to conduct auto water changes with the Doser 2.

Thanks

Windows 7 happened to be the Operating System that i had originally installed via Bootcamp to run GHL Control Center, which i have been using since December, 2014. Prior to GHL releasing updated Software/Firmware these past two months(?). I had Windows 10 installed and had flashed multiple Firmwares to my Doser 2 for testing. Once i saw everything was stable with Control Center and Windows 10. I didn't see a reason to install GHL's software for Windows, 8, 8.1.

As you have stated "You can't update the Firmware or even use the Software if you have Windows 10". My action was to show that it does in fact work as some believe otherwise. -No joke

I guess you're just gonna have to be patient for a Windows 10 fix?(Like any other company besides GHL) and a updated manual to explain AWS.

[BlackTip]

I got a Surface II this past weekend, and MyGhl.com doesn't work on it using Internet Explorer either. It is obvious that the cloud service was not developed for mobile devices.