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05/25/2005, 12:41 PM
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#426 |
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Timo Boll
Join Date: Nov 2004
Location: Sacramento, CA
Posts: 5,333
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The ER forum is back up. I'm so stoked about it, I thought I would let others know.
Jim
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We will survive in this world of competition, shooting guns and our ammunition... Bradley Nowell Current Tank Info: We're recreating the ocean in our livings rooms. With that said, I've had some ups and downs. |
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05/25/2005, 02:18 PM
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#427 |
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Registered Member
Join Date: Dec 2004
Location: St Charles Mo
Posts: 1,084
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Everybody Loves Bacon |
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05/25/2005, 03:17 PM
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#428 | |
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Registered Member
Join Date: Apr 2003
Location: Queens/NYC
Posts: 361
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That's just a thread in the forum. The main ER forum is :http://reefcentral.com/forums/forumd...s=&forumid=322
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05/25/2005, 04:59 PM
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#429 |
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Premium Member
 
Join Date: May 2002
Location: S.N.J
Posts: 5,706
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They not back they just have some one else do the work for them.
Last edited by Zoom; 05/25/2005 at 05:20 PM. |
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05/25/2005, 06:09 PM
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#430 |
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Registered Member
Join Date: Dec 2004
Location: St Charles Mo
Posts: 1,084
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youre right albfelix, I chose to link to Jeff's message rather than the main forum so that everyone could be brought up to speed.
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Everybody Loves Bacon |
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05/25/2005, 06:14 PM
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#431 | |
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Registered Member
Join Date: Apr 2003
Location: Queens/NYC
Posts: 361
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premium aquatics and marine depot
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05/25/2005, 06:38 PM
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#432 |
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Premium Member
Join Date: Jun 2001
Location: Brookings, SD
Posts: 12,924
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well glad to have them back sort of. it will help ER and non-ER users. also they will check in on it so they ARE back
Lunchbucket
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Trying to lose weight by walking is like trying to bake a cake w/ a cigarette lighter - Lunchbucket - "Nancy-Boy Extraordinaire" - maxxII- Current Tank Info: 58gal Oceanic RR, 2x400w MH (20k XM and 10k XM), Deltec PF601 Ca Rx, Deltec AP701 skimmer, mag950 return, iwaki 55rlt w/ an Oceansmotions 4-way unit, Tunze 7300 and 6000 each w/ controller, fluidized po4 rx |
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05/25/2005, 06:41 PM
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#433 |
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Registered Member
Join Date: Nov 2003
Location: Indiana
Posts: 374
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Deltec manufactures the skimmers in germany. Doug...who has superb customer service ,all hours of the day, is doing the work for them? Yes he is, he is a rep.. What is the big deal. You will be hard pressed to find very many products where the owner of the product has a discussion forum. ER is using trained represenatives,what is the big deal? Good day, your friend, reefologist...
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"Life is 5% what happens to you, and 95% how you react. Current Tank Info: 120 AGA Mega Flow w/ Oceanic model 3 sump |
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05/25/2005, 07:46 PM
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#434 |
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Registered Member
Join Date: Apr 2003
Location: Queens/NYC
Posts: 361
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we are not trying to say here that Jeff and his crew to give customer support as Doug gives for his Deltec products, but at least try to give some, not just nothing at all as an end manufacturer
PS: I would love an American Skimmmer to make it to Europe and a german to give customer service for it like Doug does here. felix |
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05/25/2005, 08:04 PM
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#435 |
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Registered Member
Join Date: Nov 2003
Location: Indiana
Posts: 374
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I had good luck with ER before I ever found RC. Lot's of reefers don't even have internet service, therfore it is not essential to have forum on RC to have good customer service. Don't get me wrong , I think it is great that RC and it's sponsors are considerate enough to offer thier forums. It just isnt't that big of a deal either way....good day....reefologist
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"Life is 5% what happens to you, and 95% how you react. Current Tank Info: 120 AGA Mega Flow w/ Oceanic model 3 sump |
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05/25/2005, 08:25 PM
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#436 | |
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Registered Member
Join Date: Apr 2003
Location: Queens/NYC
Posts: 361
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That might be right when you say most refers don't have internet, but I do belive that they have phones.
you too have a nice day felix Quote:
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05/25/2005, 08:28 PM
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#437 |
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Registered Member
Join Date: Nov 2003
Location: Indiana
Posts: 374
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That's what I'm saying. If I have a problem with most anything I buy, Skimmer or Automobile, I'm going to ,or calling the dealership or store where I purchased it, to resolve the issue,not to an internet discussion forum....
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"Life is 5% what happens to you, and 95% how you react. Current Tank Info: 120 AGA Mega Flow w/ Oceanic model 3 sump |
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05/25/2005, 08:29 PM
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#438 | |
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Premium Member
Join Date: May 2002
Location: S.N.J
Posts: 5,706
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I hope you never need a part like i did, I'm still working to get it, I just need to take a picture of the broken part , get the Serial # and find the receipt and maybe then i can get them to ok to send me the broken NW that is still under warranty. |
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05/25/2005, 08:32 PM
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#439 | |
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Registered Member
Join Date: Apr 2003
Location: Queens/NYC
Posts: 361
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Dude, ER don't even offer customer service to the end user, even with phones. Only the person who sold you the skimmer will.
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05/25/2005, 08:33 PM
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#440 |
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Registered Member
Join Date: Nov 2003
Location: Indiana
Posts: 374
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You gotta send in the card which has the serial number on it. It also tells you on there to attach a copy of the receipt. It is as simple as the instructions state. good day, your friend,reefologist...
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"Life is 5% what happens to you, and 95% how you react. Current Tank Info: 120 AGA Mega Flow w/ Oceanic model 3 sump |
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05/25/2005, 08:38 PM
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#441 |
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Registered Member
Join Date: Nov 2003
Location: Indiana
Posts: 374
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But do you call Chevrolet when your car is sick. No way...I live by a ford truck plant, do you think they would even entertain a warranty issue with my truck? no way , they would tell me to call a dealer..I don't want to be argumentitive , we here are on RC are spoiled and we should realize this.....Good Day....reefologist
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"Life is 5% what happens to you, and 95% how you react. Current Tank Info: 120 AGA Mega Flow w/ Oceanic model 3 sump |
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05/25/2005, 08:40 PM
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#442 | |
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Premium Member
Join Date: May 2002
Location: S.N.J
Posts: 5,706
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The problem is i'm still looking to the find the receipt so If don't find it I'm screwed. Don't get me wrong i like my under power ER 8.2 I just don't like the costumer service. |
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05/25/2005, 08:45 PM
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#443 |
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Registered Member
Join Date: Nov 2003
Location: Indiana
Posts: 374
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Did you send in the info when you prchased the skimmer or did you wait until it was broken. This could be why...I am not saying ER hung the moon by any means. I am just saying that their forum on RC is trivial at best in the big picture....good day, your friend, reefologist...
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"Life is 5% what happens to you, and 95% how you react. Current Tank Info: 120 AGA Mega Flow w/ Oceanic model 3 sump |
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05/25/2005, 08:48 PM
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#444 | |
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Registered Member
Join Date: Apr 2003
Location: Queens/NYC
Posts: 361
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My friend, of course, with cars is different stories. Let's say I have a problem with my VW. What do you think, I have to go all the way to Mexico where is assembled or Germany if it's assembled there???
Anyway, this thread is getting a little out of control. It's EuroReef Club and members give praises about them. I guess I am doing te opposite. But just because you are very lucky with your ER, don't think all the rest feel the same. felix Quote:
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05/25/2005, 08:50 PM
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#445 |
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Registered Member
Join Date: Nov 2003
Location: Indiana
Posts: 374
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One thing we can agree on felix is that my 2000 turbo beetle is a POS and I'd like to send it back to mexico via germany.....lol good day, your friend,reefologist.....Why is it a different story with cars?
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"Life is 5% what happens to you, and 95% how you react. Current Tank Info: 120 AGA Mega Flow w/ Oceanic model 3 sump |
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05/25/2005, 08:51 PM
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#446 | |
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Premium Member
Join Date: May 2002
Location: S.N.J
Posts: 5,706
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The NW is warranty for the life of the skimmer I belive, about the third cleaning I discover the NW was missing five pegs you know the rest of the story. |
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05/25/2005, 08:55 PM
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#447 |
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Registered Member
Join Date: Apr 2003
Location: Queens/NYC
Posts: 361
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i give up, have a nice day guys
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05/25/2005, 08:55 PM
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#448 |
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Registered Member
Join Date: Apr 2003
Location: Queens/NYC
Posts: 361
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i give up, have a nice day guys
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05/25/2005, 08:57 PM
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#449 |
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Registered Member
Join Date: Sep 2003
Posts: 19
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i love premium aquatics they hold excellant customer service and i will always buy my equipment there, but.. to reefologist. when you buy a car at a dealership does that dealer carry an abundancy of cars such as toyota, chevy, ford, bmw, etc..... its hard to pinpoint one person who knows euroreef the best. when you need a part. how long is it going to be before you get that part??? do you really want to sit and wait for an answer for 2-3days then be down for 4-8wks. at least w/ deltec doug can give you an answer right away and you can call him til 12am. he is the rep for deltec. and yes pa is the rep for er, but how long are you going to wait for er to get back to pa or md???? i know the guys at pa will be all over it for you, but what about the other end. come on you pay all that dinero' and no cust service.
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05/25/2005, 08:58 PM
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#450 |
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Registered Member
Join Date: Nov 2003
Location: Indiana
Posts: 374
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Srub lightly danielson.....needlewheel very sensitive....As you can tell I am a proud member of the euro-reef club. I do understand though, that bad customer service is usually what sours buisness relationships, retail and commercial. Good luck with your needle wheel Zoom. Happy reefing....reefologist
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"Life is 5% what happens to you, and 95% how you react. Current Tank Info: 120 AGA Mega Flow w/ Oceanic model 3 sump |
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