Small "crack" in glass of brand new rimless tank, should I complain? - Page 2

James77 · 06/08/2013, 07:34 PM

Yeah, the scratches are no good, especially on top of the chip....too many imperfections to say it can slide. I would at the least expect a decent discount.

ojonas81 · 06/10/2013, 11:34 AM

Sorry for not updating here sooner. Was away over the weekend and did not have a chance to write here.

I do have some updates regarding the tank. After I found the crack/chip and the scratches I sent the pictured to Miracles. Derek over there called me on Saturday afternoon and we discussed the situation. He was extremely good and took full responsibility. They will make a new tank and ship down to me, no questions asked. I did not even have to ask for it.

As unfortunate that it is that the tank had these issues, I am very pleased with how Miracles have handled it so far. I can't express how happy I am now that I decided to go with Miracles over some of the other companies. I have never heard anything bad about them and they have been a pleasure to deal with so far.

At this point I do not know when the new tank will arrive but my guess would be no sooner than four weeks, probably closer to six.

The good thing is that I now get a chance to build the canopy and have it ready in time. I am also still waiting for parts to arrive, mainly the skimmer and my return pump. I also have the bulk heads and some gate valves coming in this week so I can start the plumbing process. Will try to make up a mock diagram over how I want it so you guys can review before I start to glue pieces together.

ingtar_shinowa · 06/10/2013, 12:23 PM

Wow im glad they made it right. What did they say to do with the tank you have right now? Personally, I'd sell it to a reef club guy for a screaming deal and send miracles a thank you donation for good customer service.

Allmost · 06/10/2013, 12:28 PM

Quote:

Originally Posted by James77

I think that air is a spacer, if you are talking about that perfect circle you see.

no I mean the air bubbles, above and below the spacer.

my tank is miracles too

its funny, 10 years ago, miracles was just PERFECT, u would never find any sort of ISsue on it.

Lateralus · 06/10/2013, 01:36 PM

Ethics in business.. What a concept! I'm glad they aren't jerking you around. I'll defiantly take a note of them for next build down the road. ...way down the road.

ojonas81 · 06/10/2013, 02:10 PM

Yes. That was one of the main reasons I selected to go with Miracles, their business ethics. I had read other build threads with Miracles tanks and in the few that had an issue, they all got resolved with no hassle. That to me is well worth the money the tanks cost.

Saltwatercoral2 · 06/10/2013, 06:08 PM

Even if it was just the chip in the tank, I would send it back and get another one. Heck, I got a quote on a 48 x 24 x 18" tall, shippd to a location near me, and this wasnt starfire glass, and it was $945. Im sure you prolly paid atleast 1500 for that tank.. Too much money for it to have flaws

FattyK21 · 06/10/2013, 06:16 PM

WOW
I would def be sending that back
I would expect anything you buy NEW in PERFECT CONDITION !!!!

ojonas81 · 06/10/2013, 06:49 PM

As stated above the tank will be replaced by Miracles free of charge.

footballdude2k3 · 06/10/2013, 07:33 PM

Are they picking up the old tank now or when the new one is delivered?

akitareefer · 06/10/2013, 07:51 PM

That's the kind of customer service I like reading about. GL with your build

ojonas81 · 06/10/2013, 07:54 PM

They will pick it up when the new one gets delivered.

bigreefnutt · 06/11/2013, 09:48 AM

I would also send it back if your spending good money on something you want what you paid for.

ojonas81 · 06/11/2013, 04:41 PM

Spoke to Miracles today again and they told me I can keep the scratched tank. Too much money for them to ship it back to Canada. I am happy with that and may decide to donate some or all of the proceeds for the current tank to a local charity as a tanks.

So now I have a tank that I need to get rid of before the new one arrives. Any takers? Would prefer local pickups.

ojonas81 · 06/13/2013, 06:46 PM

Tank is officially up for sale now. See link below.

http://www.reefcentral.com/forums/sh...0#post21609720

miah12 · 06/13/2013, 09:09 PM

How much for the scratched tank? I'm in jax,fl and looking for a tank that size. Can't view your ad cuz I'm a new member. My email is miahlilley@gmail.com thanks

06/08/2013, 07:34 PM	#26
James77 Registered Member Join Date: Aug 2005 Location: Rhode Island Posts: 8,158	Yeah, the scratches are no good, especially on top of the chip....too many imperfections to say it can slide. I would at the least expect a decent discount. __________________ Jim Current Tank Info: 120g Mixed Reef and 75g Freshwater

06/10/2013, 01:36 PM	#30
Lateralus Registered Member Join Date: Dec 2009 Location: St. Charles mo. Posts: 756	Ethics in business.. What a concept! I'm glad they aren't jerking you around. I'll defiantly take a note of them for next build down the road. ...way down the road. __________________ Mike Current Tank Info: 120 gallon reef/ 40 gal sump. Born on 5/30/13.

06/10/2013, 06:16 PM	#33
FattyK21 Registered Member Join Date: Mar 2013 Location: Mebane NC Posts: 186	WOW I would def be sending that back I would expect anything you buy NEW in PERFECT CONDITION !!!! __________________ 60g RIMLESS http://reefcentral.com/forums/showthread.php?p=24816891#post24816891 Current Tank Info: 60g Rimless

06/10/2013, 11:34 AM	#27
ojonas81 Registered Member Join Date: Oct 2011 Location: Jacksonville, FL Posts: 1,160	Sorry for not updating here sooner. Was away over the weekend and did not have a chance to write here. I do have some updates regarding the tank. After I found the crack/chip and the scratches I sent the pictured to Miracles. Derek over there called me on Saturday afternoon and we discussed the situation. He was extremely good and took full responsibility. They will make a new tank and ship down to me, no questions asked. I did not even have to ask for it. As unfortunate that it is that the tank had these issues, I am very pleased with how Miracles have handled it so far. I can't express how happy I am now that I decided to go with Miracles over some of the other companies. I have never heard anything bad about them and they have been a pleasure to deal with so far. At this point I do not know when the new tank will arrive but my guess would be no sooner than four weeks, probably closer to six. The good thing is that I now get a chance to build the canopy and have it ready in time. I am also still waiting for parts to arrive, mainly the skimmer and my return pump. I also have the bulk heads and some gate valves coming in this week so I can start the plumbing process. Will try to make up a mock diagram over how I want it so you guys can review before I start to glue pieces together.

06/10/2013, 12:23 PM	#28
ingtar_shinowa Registered Member Join Date: Jan 2004 Location: Billings MT Posts: 1,610	Wow im glad they made it right. What did they say to do with the tank you have right now? Personally, I'd sell it to a reef club guy for a screaming deal and send miracles a thank you donation for good customer service.

06/10/2013, 02:10 PM	#31
ojonas81 Registered Member Join Date: Oct 2011 Location: Jacksonville, FL Posts: 1,160	Yes. That was one of the main reasons I selected to go with Miracles, their business ethics. I had read other build threads with Miracles tanks and in the few that had an issue, they all got resolved with no hassle. That to me is well worth the money the tanks cost.

06/10/2013, 06:08 PM	#32
Saltwatercoral2 Registered Member Join Date: Mar 2010 Posts: 1,617	Even if it was just the chip in the tank, I would send it back and get another one. Heck, I got a quote on a 48 x 24 x 18" tall, shippd to a location near me, and this wasnt starfire glass, and it was $945. Im sure you prolly paid atleast 1500 for that tank.. Too much money for it to have flaws

06/10/2013, 06:49 PM	#34
ojonas81 Registered Member Join Date: Oct 2011 Location: Jacksonville, FL Posts: 1,160	As stated above the tank will be replaced by Miracles free of charge.

06/10/2013, 07:33 PM	#35
footballdude2k3 Registered Member. Join Date: Mar 2009 Location: San Antonio, Texas Posts: 1,974	Are they picking up the old tank now or when the new one is delivered?

06/10/2013, 07:51 PM	#36
akitareefer Registered Member Join Date: Jun 2012 Posts: 627	That's the kind of customer service I like reading about. GL with your build

06/10/2013, 07:54 PM	#37
ojonas81 Registered Member Join Date: Oct 2011 Location: Jacksonville, FL Posts: 1,160	They will pick it up when the new one gets delivered.

06/11/2013, 09:48 AM	#38
bigreefnutt Registered Member Join Date: Oct 2009 Posts: 114	I would also send it back if your spending good money on something you want what you paid for.

06/11/2013, 04:41 PM	#39
ojonas81 Registered Member Join Date: Oct 2011 Location: Jacksonville, FL Posts: 1,160	Spoke to Miracles today again and they told me I can keep the scratched tank. Too much money for them to ship it back to Canada. I am happy with that and may decide to donate some or all of the proceeds for the current tank to a local charity as a tanks. So now I have a tank that I need to get rid of before the new one arrives. Any takers? Would prefer local pickups.

06/13/2013, 06:46 PM	#40
ojonas81 Registered Member Join Date: Oct 2011 Location: Jacksonville, FL Posts: 1,160	Tank is officially up for sale now. See link below. http://www.reefcentral.com/forums/sh...0#post21609720

06/13/2013, 09:09 PM	#41
miah12 Registered Member Join Date: Apr 2012 Location: Jax, fl Posts: 28	How much for the scratched tank? I'm in jax,fl and looking for a tank that size. Can't view your ad cuz I'm a new member. My email is miahlilley@gmail.com thanks