Glasscages or coast to coast? for 400 gal tank - Page 3

GimpyFin · 10/24/2016, 01:36 PM

Quote:

Originally Posted by Kengar

During conversation with Pat two weeks ago, in which he said he would reinstate the warranty if I bring the tank to NJ -- has to be on the pallet I received it on -- for him to reinstall bracing (this time using Starphire glass as I had originally requested, but had been talked out of by Chris) for $1800, he mentioned at end of call that he will "make it his life's mission" (if I recall the phrase he used correctly) to go after anyone that harms the company's reputation. (That was in response to me having told Chris the day before that I was thoroughly ****ed off at their lack of willingness to help resolve situation and intended to share my information.)

I would think the best way to keep people from talking negatively about your company and it's reputation would be to actually stand behind your products in situations like this. Helping customers out when unfortunate things happen is part of running a reputable business. Especially considering people drop an outrageous amount of money on their tanks. I've read your other posts regarding this tank and the delivery, and all I can say is I'd be pretty fumed if I were you.

Kengar · 10/24/2016, 03:13 PM

I have pulled (or am trying to have pulled) the other post. UPS' poor handling of the crate notwithstanding, I am inclined to believe in view of other people's experiences and documented tank photos that, plain and simple, they delivered in crappy condition and were simply trying to pass it off onto UPS. I'll post links to other posts (on clay-boa), video showing the crappy glass on mine (when Photobucket goes back online), and snippets from the PM conversations to show that I'm not the only one less than enthused about them.

luvreefs23 · 10/24/2016, 05:41 PM

Quote:

Originally Posted by Kengar

What size tank did you get? Was it eurobraced around the top? That is where I and the others have found the quality to be severely lacking and, in my view, misrepresented.

My tank was a 150, 5x2x2 I believe and it was eurobraced, exactly what you have and I watched your video but mine was perfect. I'll see if I have any pics and I'll post em.

luvreefs23 · 10/24/2016, 05:47 PM

I looked for photos but don't have anything directly taken to show the angles in direct comparison to your photos but I assure you they weren't like that. Perfectly level and clear and same eurobracing style. I had a canopy and everything sat flush and even.

luvreefs23 · 10/24/2016, 05:48 PM

Here's best pic I have to show the levelness of the eurobracing

Kengar · 10/24/2016, 06:30 PM

For me, levelness of the EB isn't the issue. It's the crappy looking EB (fissures in the silicone and wavy edges, chipping), since my plan is to have the tank open-topped. I'm not the only one to have this. See, for example, http://*********.com/threads/maddyp-...e-reef.262157/(the poster there has indicated in PM to me that he wasn't present when the tank was delivered, but would have rejected it if he had been; that he, as a tank installer, won't order from CTC again; but that his client decided to keep the tank and use it as is since he (the poster's client) didn't want to wait for new tank.) Given that I had originally asked Chris for Starphire for the EB (but he talked me out of it, saying it's not necessary since the width of the bracing is so small), it should have been clear that aesthetics were important.

(Well, the link didn't work, as I thought might be the case. Its' on another site, sort of palindromic name with second integer from zero in the middle; poster is MaddyP)

Kengar · 10/24/2016, 06:34 PM

Quote:

Originally Posted by GimpyFin

I would think the best way to keep people from talking negatively about your company and it's reputation would be to actually stand behind your products in situations like this. Helping customers out when unfortunate things happen is part of running a reputable business. Especially considering people drop an outrageous amount of money on their tanks. I've read your other posts regarding this tank and the delivery, and all I can say is I'd be pretty fumed if I were you.

If he had just been willing to sell me a couple tubes of silicone so I could do my own repair job (with full acceptance of the fact that there would be no warranty).......... sheesh! I think that, in a nutshell, says it all.

jfingers8 · 10/24/2016, 09:08 PM

Coast to Coast is awful. I have a 120 (72x24x16). I paid $4000 and air gaps all over the edges. My LFS tried to contact them with no response and I tried several times with no response. Basically took my money and ran. I'm not a person that complains, but for the money I paid and the lack of customer service I received with a poorly built tank is unacceptable. I went with them because a lot of people say they build awesome tanks, so I didn't mind overpaying. But when you pay thousands of dollars for a tank that has terrible silicon work, you won't be a happy camper. Any questions feel free to ask. Had my tank since February of this year. I drove 4 hours to New Jersey to pick it up and they were extremely shady.

Capt_Dan · 10/29/2016, 05:11 PM

Ive had great dealings with Glass Cages. If I buy another large new tank, I will go through them for sure!

10/24/2016, 03:13 PM	#52
Kengar Registered Member Join Date: Sep 2000 Location: Gaithersburg, MD (D.C. Metro Area) Posts: 1,970	I have pulled (or am trying to have pulled) the other post. UPS' poor handling of the crate notwithstanding, I am inclined to believe in view of other people's experiences and documented tank photos that, plain and simple, they delivered in crappy condition and were simply trying to pass it off onto UPS. I'll post links to other posts (on clay-boa), video showing the crappy glass on mine (when Photobucket goes back online), and snippets from the PM conversations to show that I'm not the only one less than enthused about them. __________________ Resident Patent Attorney

10/24/2016, 06:30 PM	#56
Kengar Registered Member Join Date: Sep 2000 Location: Gaithersburg, MD (D.C. Metro Area) Posts: 1,970	For me, levelness of the EB isn't the issue. It's the crappy looking EB (fissures in the silicone and wavy edges, chipping), since my plan is to have the tank open-topped. I'm not the only one to have this. See, for example, http://*********.com/threads/maddyp-...e-reef.262157/(the poster there has indicated in PM to me that he wasn't present when the tank was delivered, but would have rejected it if he had been; that he, as a tank installer, won't order from CTC again; but that his client decided to keep the tank and use it as is since he (the poster's client) didn't want to wait for new tank.) Given that I had originally asked Chris for Starphire for the EB (but he talked me out of it, saying it's not necessary since the width of the bracing is so small), it should have been clear that aesthetics were important. (Well, the link didn't work, as I thought might be the case. Its' on another site, sort of palindromic name with second integer from zero in the middle; poster is MaddyP) __________________ Resident Patent Attorney

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10/24/2016, 05:47 PM	#54
luvreefs23 Registered Member Join Date: Feb 2008 Posts: 758	I looked for photos but don't have anything directly taken to show the angles in direct comparison to your photos but I assure you they weren't like that. Perfectly level and clear and same eurobracing style. I had a canopy and everything sat flush and even.

10/24/2016, 05:48 PM	#55
luvreefs23 Registered Member Join Date: Feb 2008 Posts: 758	Here's best pic I have to show the levelness of the eurobracing

10/24/2016, 09:08 PM	#58
jfingers8 Registered Member Join Date: Feb 2007 Location: MA Posts: 562	Coast to Coast is awful. I have a 120 (72x24x16). I paid $4000 and air gaps all over the edges. My LFS tried to contact them with no response and I tried several times with no response. Basically took my money and ran. I'm not a person that complains, but for the money I paid and the lack of customer service I received with a poorly built tank is unacceptable. I went with them because a lot of people say they build awesome tanks, so I didn't mind overpaying. But when you pay thousands of dollars for a tank that has terrible silicon work, you won't be a happy camper. Any questions feel free to ask. Had my tank since February of this year. I drove 4 hours to New Jersey to pick it up and they were extremely shady.

10/29/2016, 05:11 PM	#59
Capt_Dan Registered Member Join Date: Oct 2015 Posts: 63	Ive had great dealings with Glass Cages. If I buy another large new tank, I will go through them for sure!