Maxspect ‘Riptide’ Prototype Gyre Generator Pump

[b7fig]

Originally Posted by rEeFnWrX

+1

Tech support wouldn't even acknowledge my concern about QC when I mentioned the burrs I had to remove.

I guess that is the difference and why many people justify paying absurd prices for ecotech products...

Amen to that! Thats exactly why I will continue to purchase Ecotech. I have had an issue with one radion and one vortech and both times with one email, they have sent me out a no cost replacement, and definitely no attitude!

And now with the 40's price dropped by $100, its even a better deal.

[itzonlithai]

I'm setting up a 66g (36x24x17) and with the recent price drop of the mp40, would that be a better option than the Gyre? Would the 150 be too much or would I be better off with the 130?

[rEeFnWrX]

Originally Posted by b7fig

Amen to that! Thats exactly why I will continue to purchase Ecotech. I have had an issue with one radion and one vortech and both times with one email, they have sent me out a no cost replacement, and definitely no attitude!

And now with the 40's price dropped by $100, its even a better deal.

Well, most people I know had their issues taken care of immediately. When I called I think I was the first to mention burrs and their support wasn't sure what to do. It took me a few minutes to fix it and the pump is now flawless. I believe the gyre flow is still far more natural and beneficial than traditional prop direct flow pumps

[rEeFnWrX]

Originally Posted by itzonlithai

I'm setting up a 66g (36x24x17) and with the recent price drop of the mp40, would that be a better option than the Gyre? Would the 150 be too much or would I be better off with the 130?

Keep in mind, ecotech pumps should really be used in pairs so you would need 2 vs only one gyre.

There have been folks with larger tanks that have replaced up to 4 mp40's with just one xf150 gyre

[itzonlithai]

Originally Posted by rEeFnWrX

Keep in mind, ecotech pumps should really be used in pairs so you would need 2 vs only one gyre.

There have been folks with larger tanks that have replaced up to 4 mp40's with just one xf150 gyre

Yeah, ideally they should be set up in pairs, but one will have to suffice for now. Only reason why the MP40 is being considered is because they are tried and true, while the Gyre is the new guy on the block. It seems promising so far, but would it be too much flow even on 20-30%

[rEeFnWrX]

Originally Posted by itzonlithai

Yeah, ideally they should be set up in pairs, but one will have to suffice for now. Only reason why the MP40 is being considered is because they are tried and true, while the Gyre is the new guy on the block. It seems promising so far, but would it be too much flow even on 20-30%

the xf130 would probably work great. I'd run the 150 at 40-50% in my 90.

With the 130 you will be able to remove one paddle and cap it to further decrease flow. I would definitely consider it.

[bushnell]

I purchased 2 of the gyres. When they arrived one was defective. The store I purchased from here in Canada said I had to do all warranty problems with CoralVue. So after a couple of emails back and forth asking me to take apart and send pics of this part than that part they have decided to send me the parts as a "courtesy".
What a joke. I don't want parts I want a new unit rather than having to screw around with this.
I used to have 4 MP40s and a MP10. When I had an issue there wasn't this silly back and forth emails when there was an issue concerning noise. They simply asked me to send it back to them and I would be sent a new unit, and this was after a few months of use and not right out of the box. They replaced 3 MP40s for me.
Needless to say but this is poor customer service and makes me not want to recommend the Gyres because of this.

[pktech]

Originally Posted by bushnell

I purchased 2 of the gyres. When they arrived one was defective. The store I purchased from here in Canada said I had to do all warranty problems with CoralVue. So after a couple of emails back and forth asking me to take apart and send pics of this part than that part they have decided to send me the parts as a "courtesy".
What a joke. I don't want parts I want a new unit rather than having to screw around with this.
I used to have 4 MP40s and a MP10. When I had an issue there wasn't this silly back and forth emails when there was an issue concerning noise. They simply asked me to send it back to them and I would be sent a new unit, and this was after a few months of use and not right out of the box. They replaced 3 MP40s for me.
Needless to say but this is poor customer service and makes me not want to recommend the Gyres because of this.

I want one but when I read this, I just find it offensive.

Letting you know it's a courtesy to send you parts & have you pull this unit apart is low end. If my clients disassemble my equipment they're voiding their warranty. What's the warranty on the 150?

[mhucasey]

Originally Posted by bushnell

I purchased 2 of the gyres. When they arrived one was defective. The store I purchased from here in Canada said I had to do all warranty problems with CoralVue. So after a couple of emails back and forth asking me to take apart and send pics of this part than that part they have decided to send me the parts as a "courtesy".
What a joke. I don't want parts I want a new unit rather than having to screw around with this.
I used to have 4 MP40s and a MP10. When I had an issue there wasn't this silly back and forth emails when there was an issue concerning noise. They simply asked me to send it back to them and I would be sent a new unit, and this was after a few months of use and not right out of the box. They replaced 3 MP40s for me.
Needless to say but this is poor customer service and makes me not want to recommend the Gyres because of this.

What parts did they send you? The pump comes with a complete extra set of every part except the motor block, rotor, and mounting legs. You're saying that with two gyres and two sets of spare parts you still needed parts sent to you?

[rEeFnWrX]

Originally Posted by mhucasey

What parts did they send you? The pump comes with a complete extra set of every part except the motor block, rotor, and mounting legs. You're saying that with two gyres and two sets of spare parts you still needed parts sent to you?

Definitely sounds like something is being left out of the story...

[bushnell]

Originally Posted by rEeFnWrX

Definitely sounds like something is being left out of the story...

Oh is that so? I'm not bashing the product as i'm quite happy with the one that does work, it's the customer service i'm not happy with. You'd be a little peaved if you spent over $700 on a set of pumps to have parts sent to you rather than a replacement. It's not like this unit was used for a period of time, I noticed only one side of the Gyre was actually moving immediately. I called the store right away and they told me that CoralVue was doing all warranty claims. Could possibly be because the Canadian store uses an American distributor.


And to mhucasey they are sending me new a new motor block because one of the shafts had broke off and also new bushings that go in to the end of the shafts that are not any of the spare parts unfortunately.

[rEeFnWrX]

Originally Posted by bushnell

Oh is that so? I'm not bashing the product as i'm quite happy with the one that does work, it's the customer service i'm not happy with. You'd be a little peaved if you spent over $700 on a set of pumps to have parts sent to you rather than a replacement. It's not like this unit was used for a period of time, I noticed only one side of the Gyre was actually moving immediately. I called the store right away and they told me that CoralVue was doing all warranty claims. Could possibly be because the Canadian store uses an American distributor.


And to mhucasey they are sending me new a new motor block because one of the shafts had broke off and also new bushings that go in to the end of the shafts that are not any of the spare parts unfortunately.

You are receiving new motor block and bushings. Two things there are no spares of. Sounds like they are taking care of you as they should. There really isn't any reason to send you a complete pump...


Also, ecotech also has sent out replacement parts. Not every issue deems the need for an entire replacement.

If it was immediate out of the box, your LFS should have exchanged it for a new pump and dealt with coralvue separately... I'd be more peeved with the LFS than coralvue

[mhucasey]

Originally Posted by bushnell

Oh is that so? I'm not bashing the product as i'm quite happy with the one that does work, it's the customer service i'm not happy with. You'd be a little peaved if you spent over $700 on a set of pumps to have parts sent to you rather than a replacement. It's not like this unit was used for a period of time, I noticed only one side of the Gyre was actually moving immediately. I called the store right away and they told me that CoralVue was doing all warranty claims. Could possibly be because the Canadian store uses an American distributor.


And to mhucasey they are sending me new a new motor block because one of the shafts had broke off and also new bushings that go in to the end of the shafts that are not any of the spare parts unfortunately.

I asked the question because the information you provided didn't give any of us enough information to evaluate whether you were really treated poorly or not.

Also, as stated before, I have received incredibly good service from Coralvue in the past, I posted here in the forums to find out who to contact then communicated by email. In my case they responded immediately and I had a replacement for my 300 dollar pump within days. If Coralvue was not helpful and didn't want to send you a replacement motor block or rotor, that is not good customer service. Is that what happened? If they just wanted some evidence that the part was truly broken, should they not have asked for that?

I am curious if the pump arrived with the broken shaft. There are a few pumps that seem to have been drop kicked in shipping and Coralvue needs to solve that issue in the future.

[bushnell]

Originally Posted by rEeFnWrX

You are receiving new motor block and bushings. Two things there are no spares of. Sounds like they are taking care of you as they should. There really isn't any reason to send you a complete pump...


Also, ecotech also has sent out replacement parts. Not every issue deems the need for an entire replacement.

If it was immediate out of the box, your LFS should have exchanged it for a new pump and dealt with coralvue separately... I'd be more peeved with the LFS than coralvue

Yes i'm a little upset that the store will not honor the retun policy and they should be informing all customers of this before they purchase the Gyres from them. Apparently it has something to do with them using an American distributor. He says his hands are tied but he is involved in this warranty claim.
And i'm sorry I disagree with you on the sending parts instead of a complete replacement from a brand new unit that is defective out of the box.
You seem to be on the defensive end, do you work for CoralVue? Saying i'm leaving parts of the story out is basically calling me a liar.
Shall I post all of the emails betweebn CoralVue and myself?

[Puffyluv]

The store really could be helping...actually, if it was broken in the box they should have been able to just send it to the distributer they bought it from. They CAN tell you to contact the company yourself...but don't have to. The only time I have ever told a customer this was when someone pretty much threatened to sue me for their tank they bought from me leaking. In that case, lol, I wouldn't touch it with a ten foot pole...told him he should really contact Oceanic, and I hoped he had a plan for a team of lawyers, lol...because Oceanic will definitely have them.

Anyway, long story short...they COULD...sounds like they are just preferring to stay out of it.

[reefdude135]

Wow... any retailer should be willing to swap out any purchase, or provide a refund. I think it's actually in consumer law. Things may be different in Canada.

Having said that, the entire border scenario may be the reason to send the replacement parts over the border... customs, tax, etc. And I'd be ok with sending the needed parts if that's going to make it right, but us reefers/hobbyists are a tolerant and stout breed.

[chris@CoralVue]

CoralVue is the exclusive distributor for Maxspect in the US and Mexico. Canada has there own distributor and we do our best to not step on their toes. I don't know the particulars of this situation but it sounds like it could be that the Canadian distributor should have handled the warranty claim? CoralVue is only authorized to sell and service Maxspect in the US and Mexico, if a Canadian purchases Maxspect from the US we have look at everything a little harder.

[Fredfish]

Bushnell. Here is what I found on the Maxspect Canada site:

Canada Master Distributor
Distribupet

5659 Pine Stone Drive
RR#1 Williamstown
Ontario, Canada K0C 2J0

Tel: (613) 931-3000
www.distribupet.com

So, rEeFnWrX was partially correct that we were not getting the whole story. It appears you were not either. It sounds like the person you talked to in the store was mis-informed.

Good on Coralview for having the courtesy to send you parts to resolve your issue.

In your shoes, I would have a few questions for the retailer you bought from.

[reefermike1]

I'm looking to provide flow in a standard 180 gallon tank.

I'm looking at the gyre closely and all the issues coming up have got me questioning if this is a viable long term solution or not. I've read about faulty controllers, noise, the need to buy extra parts, limited availability on parts, flimsy breakable fan blades, questionable customer support, etc... I'm not bashing this product, just repeating what I've read and expressing my concerns.

Will coralvue be addressing these known issues in the near future and updating the design? If this was a solid product I'd place the order right now... What is everyone's overall opinion on this pump? Should I buy one, wait, or look at something else?

[jason2459]

I'm told I should have my xf150 in next Wednesday. I'll be playing around with a vertical mount and alternating gyre mode with different wheels on each side on my 180.

[mhucasey]

Originally Posted by chris@CoralVue

CoralVue is the exclusive distributor for Maxspect in the US and Mexico. Canada has there own distributor and we do our best to not step on their toes. I don't know the particulars of this situation but it sounds like it could be that the Canadian distributor should have handled the warranty claim? CoralVue is only authorized to sell and service Maxspect in the US and Mexico, if a Canadian purchases Maxspect from the US we have look at everything a little harder.

Well that is a bummer for the folks from Canada I didn't think that Coralvue's service had deteriorated to such an extent. Excellent customer service is a huge factor in purchasing items for my tank, whether it be Tunze, Coralvue, Marine Depot, etc., if I get good customer service I become a repeat buyer. If I get Great customer service I actively tell other people about it!

[rEeFnWrX]

Originally Posted by reefermike1

I'm looking to provide flow in a standard 180 gallon tank.

I'm looking at the gyre closely and all the issues coming up have got me questioning if this is a viable long term solution or not. I've read about faulty controllers, noise, the need to buy extra parts, limited availability on parts, flimsy breakable fan blades, questionable customer support, etc... I'm not bashing this product, just repeating what I've read and expressing my concerns.

Will coralvue be addressing these known issues in the near future and updating the design? If this was a solid product I'd place the order right now... What is everyone's overall opinion on this pump? Should I buy one, wait, or look at something else?

Yes there are issues, but there always are with new products. Ecotech had issues with their pumps when they first were released and they still do... at least half the people I've spoken to about there ecotech still replace parts on an almost annual basis.... majority of the time it's at least $100 bucks a pop... to me that is a serious issue for a pump that's been around so long and has had multiple revisions.

Keep in mind that there are far more people with no issues. We as humans are always more likely to speak up about problems. Yes there are some issues but none that really bring down this amazing pump...

I had noise issues and fixed it, dead silent and running like a champ! I replaced 2 wp40's and 1 wp25 with a single gyre ecotech can't do that.

And the bottom line, the corals really love the indirect flow

[shaggss]

Looks like the XF-130 has been released with a new magnet with silicone pads. This photo off an australia distributer FaceBook page:

[msderganc]

Originally Posted by shaggss

Looks like the XF-130 has been released with a new magnet with silicone pads. This photo off an australia distributer FaceBook page:

Interesting, I hope they come out with some new pads for the 150.

[Fredfish]

Originally Posted by mhucasey

Well that is a bummer for the folks from Canada I didn't think that Coralvue's service had deteriorated to such an extent...

What does this have to do with Coralvue's level of service? Canada is not part of their territory. Maxspect has chosen another master distributor for Canada who's responsibility it is to take care of Canadian customers.

Why the retailer chose to send their customer to the US distributor is a puzzle, unless they purchased their product grey market and therefore cannot go to the Canadian distributor for support.