CalcFeeder Basic/Pro - latest generation calcium reactor

[Przemek_PacSun]

"Lot of gas/carbon dioxide"

[wishntoboutside]

Originally Posted by Przemek_PacSun

Dear Richard,
We really aren't in opposite to you in this thread - I'm sorry if you feel thrown under the bus - it wasn't my goal..
I wanted to only explain that we are in very difficult situation with Fedex now.
For example on Monday our office again tried to ask them whats going on with that case, why they still stop it..
They told us that we can't start claim because documentation is not completed - they informed us that they still wait for photos of external package(and other protections) because it's important for them.
They told Marta Pieper(she contact with you in this matter) that they tried to contact with you several times(maybe when you were on vacation, we really don't know it) - and you were also informed about that photos needed..(they wrote in mail that the same request was sent to you).
Because they not received them from you(they got photos only damaged part) they require them from us(!) and gave us deadline for that..
It's really hard for us to verify that - we don't know who contacted with you, which photos exactly you sent them(they don't want to send them to us!).. We even don't know if they really asked you for that photos or not..
From clearly understood reasons we can't send this photos to them...(we don't have them - we don't have damaged product).
We still don't have that photos and we can't do anything - that's why Marta asked you again about that photos from external package/protections used in that parcel.
We packed that very well (like all products shipped worldwide) and we need to show them it, because it's a prove that somebody hit or dropped that package in not proper handling.

Please believe me - I would like to simply replace that product and completely forget about that case because all of it is not worth of that discussion
But without started claim against them we can't pickup it from you - mean can, but picking cost for us is 2730PLN(it's about 700USD). Shipping new one to you - about 200USD.
But as you see - it's almost 1000USD(for simply broken elbow product replace!).
Because it's clearly damage during shipment(not properly done shipping service) - FEDEX should pay for that.
In started claim(even without final decision from Fedex) we require from them picking product on their cost - and deliver new one to Customer also(on their cost, because product have insurance against damages during shipment)
That's why it's very important for us having all completed as soon as possible - because we can completely take any responsibility/problems from Customer.

About support - Tomasz Laskowski sent you mail yesterday morning with information that we can ship to you acrylic glue but he told me now that he not get any reply from you..
Please reply to our support mail asap.

I told also Tomasz to prepare photo manual for you how it should be done.

Regards

Przemek

Przemek,
it appears to me that there is some major communication errors here. not once did you or anyone ask me for pictures of the box. here is an example of this.


I am beyond disappointed that this arrived broken believe me I was very excited to have the opportunity to get this. Now after the fact this is a complete nightmare and I will never order anything like this again. As I was concerned it may leak after me trying to repair it. Well it leaks in other places due to the rough handling from FEDX. I know this is not my fault or yours but me the customer is out of a lot of money for this regardless of what I paid. sure you sent out replacement parts some being the wrong ones on your dime or euro but I am the customer here that is now without a product that I can not even use.


another photo a few moments later.



this is just running water thru it and no pressure via Co2 I would imagine it would leak even more under pressure and then sooner or later the entire seam may break and probably causing some fire in my home. I bought this unit to assist me with my aquarium and not give me nightmares.

Anyone want to buy a calcium reactor that is new only has had water run thru it and willing to buy at own risk send me a PM. This unit is absolutely will never go on my tank and now out a lot of money.

[Przemek_PacSun]

Dear Richard,
I saw on mail that you sent missed photos - thank you.
From our side we will want to get anything from Fedex regarding that damage now but probably it's too late..
But we don't want to continue that case longer, we stay behind our products and even if it will be completely our loss we will replace that reactor on our cost.
My support team will contact with you regarding that procedure.
You will get new reactor and after that we will think what we can do with that actual one.
I hope that this solution will satisfy you and past things will be forgotten - we really try to do our best taking care about Customers before and after sale.
That time not all things goes on our mind - hope that will never happen again.
I want to apologise for that situation.
thank you for cooperating and I hope that you not lost trust in Pacific Sun brand.

Sincerely,

Przemysław Cybulski

[wishntoboutside]

Originally Posted by Przemek_PacSun

Dear Richard,
I saw on mail that you sent missed photos - thank you.
From our side we will want to get anything from Fedex regarding that damage now but probably it's too late..
But we don't want to continue that case longer, we stay behind our products and even if it will be completely our loss we will replace that reactor on our cost.
My support team will contact with you regarding that procedure.
You will get new reactor and after that we will think what we can do with that actual one.
I hope that this solution will satisfy you and past things will be forgotten - we really try to do our best taking care about Customers before and after sale.
That time not all things goes on our mind - hope that will never happen again.
I want to apologise for that situation.
thank you for cooperating and I hope that you not lost trust in Pacific Sun brand.

Sincerely,

Przemysław Cybulski

Thank you for standing behind the products you offer. This means a lot to me. looking forward to seeing everything getting resolved.

Talk to you soon and Thanks again.

Richard.

[lionfish300]

Originally Posted by Przemek_PacSun

Hi
Which model of reactor it is?
Be sure that chambers are properly tightened and there is no sucked air from outside.
Open reaction chamber and check upper pipe - there is small hole on the top, be sure thats not closed by any dirt/particles.
Additionally, you can try to set bubble output to 2 bubbles/second.
Very important is tubing length between bottle and solenoid valve - it should shortest as possible, because long tubing work like buffer(it can extend a little due high pressure) - and after solenoid will open - a lot of gabs will be pumped into reaction chamber(too much than it's needed) - which will affect gas level in mixing chamber.
Please send also mail directly to service@pacific-sun.eu - they will be happy assist in that case.

Regards

Przemek

I did email to the above address while you were on holiday vacation asking for help. As of now no one is bother to reply my email

[Przemek_PacSun]

Please send it again, we have 100% emails replied (mostly in the same working day) - maybe they not received it .

[gcarroll]

Originally Posted by wishntoboutside

Thank you for standing behind the products you offer. This means a lot to me. looking forward to seeing everything getting resolved.

Talk to you soon and Thanks again.

Richard.

Seems like a big misunderstanding. Knowing that this situation has been resolved has once again renewed my interest in the Hyperion fixture for my build.

[lionfish300]

Originally Posted by Przemek_PacSun

Hi
Which model of reactor it is?
Be sure that chambers are properly tightened and there is no sucked air from outside.
Open reaction chamber and check upper pipe - there is small hole on the top, be sure thats not closed by any dirt/particles.
Additionally, you can try to set bubble output to 2 bubbles/second.
Very important is tubing length between bottle and solenoid valve - it should shortest as possible, because long tubing work like buffer(it can extend a little due high pressure) - and after solenoid will open - a lot of gabs will be pumped into reaction chamber(too much than it's needed) - which will affect gas level in mixing chamber.
Please send also mail directly to service@pacific-sun.eu - they will be happy assist in that case.

Regards

Przemek

Thanks you for this, after a couple of try I finally got my water level to stay where it need to be for the last 24 hours. So now I can start to tweaking my Alk level

[lionfish300]

Originally Posted by Przemek_PacSun

Dear Richard,
I saw on mail that you sent missed photos - thank you.
From our side we will want to get anything from Fedex regarding that damage now but probably it's too late..
But we don't want to continue that case longer, we stay behind our products and even if it will be completely our loss we will replace that reactor on our cost.
My support team will contact with you regarding that procedure.
You will get new reactor and after that we will think what we can do with that actual one.
I hope that this solution will satisfy you and past things will be forgotten - we really try to do our best taking care about Customers before and after sale.
That time not all things goes on our mind - hope that will never happen again.
I want to apologise for that situation.
thank you for cooperating and I hope that you not lost trust in Pacific Sun brand.

Sincerely,

Przemysław Cybulski

Hey Richard, I am glad that they made the decision to replay your reactor with new one. Hope the second one will not be any problem. I think I got my to where I can start to monitory Alk level. Good luck

[robbous]

Will Pacific sun be posting any videos of this reactor running maybe even some tutorials on the water level in the mixing chamber just things of that nature?

[DanConnor]

Yes, some instructional videos would be great. I'm interested in purchasing but don't feel like I understand it well enough yet.

[Przemek_PacSun]

We can prepare movie showing mixing chamber however setting it should be really not so hard.
Most important key is completely filling both chambers with aquarium water (during setup) and properly close it(tightening screws to prevent any air sucking from outside).
After that Customer need to adjust co2 flow from bottle on 1-3 bubbles per second output - and connect it to proper port on reactor(Co2 Input) thru included in set solenoid valve.
Thats all.
When controller is powered on it slowly start filling mixing chamber with carbon dioxide. If in first "round" it will not reach requested level - controller should be restarted(using menu - then Reset button) - and cycle will start again.
When CO2 will reach proper level in mixing chamber - reactor will start working and nothing more(than adjusting effluent output) have to be done..

PS. We don't want to publish too much details on website, it took us almost a year of experiments to have everything properly designed/assembled(chamber diameters/flow speed, size and height internal column details etc...) But simply movie showing mixing chamber during work is of course possible ;-)

[robbous]

i just seem to be chasing my alk levels i am currently at 7dkh using a API test kit, i currently have output of effluent at 2.725 L/HR and actually raised it to the current setting of 3.200 L/HR and keep testing every 12 hours.just when i think i have the effluent set right i will test and dkh is usually in the 7-7.5 range. i guess i will just keep testing and raising the L/HR effluent up higher and see what happens.

[robbous]

is the arrow on this knob suppose to be set at wide open? or do we adjust this? it seems adjusting it with raise water level in co2 chamber which also cuts down on all the big bubbles in that same chamber.

[TheReefKeeper]

I don't even have that knob on mine^

This thread is making me want to not even set this thing up!!

I may keep watching and keep it dry until someone has some positive results since I haven't seen any yet.

[Przemek_PacSun]

This valves are only in AC3 and AC4 reactors because they are using strong circulation pumps. Depending from media size and capacity - sometimes it's needed to adjust valve to prevent sucking carbon dioxide by pump from reaction chamber .
Important thing - please be sure that calcfeeder pro controller pump is not pumping water with air bubbles (which can happened if water is taken from first sump chamber where it's overflowing from aquarium - many times with micro bubbles . That bubbles will "take place " of carbon dioxide in reaction chamber - and ph will in effluent will slowly grow up.
Usually , depending from media and reactor type ph in effluent (before degassing chamber) should be about 6.3-6.5 not higher . If it's higher - mean that in reaction chamber there is no only co2 - but also atmospheric air taken by pump during feeding reactor process.
Please control it when you need to unexpectedly increase cdlcgeeder flow without any important aquarium changes(additional corals in tank etc)

[robbous]

Originally Posted by Przemek_PacSun

This valves are only in AC3 and AC4 reactors because they are using strong circulation pumps. Depending from media size and capacity - sometimes it's needed to adjust valve to prevent sucking carbon dioxide by pump from reaction chamber .
Important thing - please be sure that calcfeeder pro controller pump is not pumping water with air bubbles (which can happened if water is taken from first sump chamber where it's overflowing from aquarium - many times with micro bubbles . That bubbles will "take place " of carbon dioxide in reaction chamber - and ph will in effluent will slowly grow up.
Usually , depending from media and reactor type ph in effluent (before degassing chamber) should be about 6.3-6.5 not higher . If it's higher - mean that in reaction chamber there is no only co2 - but also atmospheric air taken by pump during feeding reactor process.
Please control it when you need to unexpectedly increase cdlcgeeder flow without any important aquarium changes(additional corals in tank etc)

I will try this to see if it helps my ph coming out i've reactor is 6.5 ( apex probe) and I'm checking my alk every 12 hrs and it seems to always be at 7, I then have to add my bulk reef supply Soda ash mix to water to get dkh back to 9 only to check it 12 hours later and it's back down to 7. My reactor is currently set at 4.225 L/Hr. I'll check Alk readings again this am. I have tons of SPS corals mainly acros and I just cross my fingers that none of these will die from all the swings that I'm going through with my alk

[robbous]

Just checked my alk in display tank and of course it's back down to about 7.5.... at the same time I checked the ph of the effluent coming out of the reactor was running 7.1 two days ago it was 6.5? I don't think there is any air getting into the reactor, I have two which runs to controller from some in a spot where there's absolutely no bubbles so no air pockets can get in through the input going into controller. I'm getting very very frustrated, just when I think I may have it I don't. I don't know what else to do but keep playing around until I try to get it figured out.

[Przemek_PacSun]

Hi Rob
This reactor is quite simply in construction and only one change in compare to regular version is fact that it use optical sensor to co2 measure in mixing chamber.
Co2 is gas which can completely dissolve in water - so if you are getting higher ph in effluent than initially it mean that some gass in reactor is also air not only carbon dioxide.
You need to check tubing connection and union fittings - they should be tightened and PE tubings putted to the end(to prevent sucking "left" air).
Also other common issue is not completely tightened cap of mixing chamber (there is under pressure effect) which can cause sucking air from outside of reactor.
If reactor is not leaking - there is no other way.
So please check all above and if it will not help -please contact with our support.(you can check also your alkalinity level in effluent- depending from media it should be about
70-80 dKH
http://blog.coralwonders.com/en/calcfeeder/

[robbous]

Originally Posted by Przemek_PacSun

Hi Rob
This reactor is quite simply in construction and only one change in compare to regular version is fact that it use optical sensor to co2 measure in mixing chamber.
Co2 is gas which can completely dissolve in water - so if you are getting higher ph in effluent than initially it mean that some gass in reactor is also air not only carbon dioxide.
You need to check tubing connection and union fittings - they should be tightened and PE tubings putted to the end(to prevent sucking "left" air).
Also other common issue is not completely tightened cap of mixing chamber (there is under pressure effect) which can cause sucking air from outside of reactor.
If reactor is not leaking - there is no other way.
So please check all above and if it will not help -please contact with our support.(you can check also your alkalinity level in effluent- depending from media it should be about
70-80 dKH
http://blog.coralwonders.com/en/calcfeeder/

i am trying to upload a video here to show you exactly what is going on with reactor and how its running for me, i did tighten down the cover so much so my fingers hurt, i also used a pair of pliers on the thumb screws as well to make sure that covers are tight. co2 solenoid will come on at start up then shut off and no error message on controller but 15 to 20 mins later ill have a error message. bubble rate is set at 2 bubbles a second. i did send question to support and sent same question here on this post and i get a quicker response here. i really think your company should make a "DETAILED" VIDEO and post it of the complete set up and operation of this reactor for both AC3 AND AC4 model. i am not the only one with issues i have been communicating with another member that is having some of the same issues with his AC 3 model. PLEASE HELP! i am getting very very frustrated.

[robbous]

here is the vid
https://www.youtube.com/watch?v=yAZK...ature=youtu.be

[robbous]

i get no bubbles in the reactor with this blue line closed all the way like it is in this photo, but when its closed there are lots of bubbles if this blue valve is open all the way like bubbles in vid

[robbous]

this is how it runs with that blue valve ( co2 reflow) vale closed notice no bubbles entering media reactor chamber but the water level in co2 chamber will rise causing error message on controller. i am sorry for all the questions but like i said i am very very frustrated trying to figure this out....... PLEASE HELP!!!!!!!! this is a very expensive piece of equipment.
https://www.youtube.com/watch?v=LV45...ature=youtu.be

[TheReefKeeper]

Is that normal?

Seems loud I can tell u this mine is for sale if that's really the noise to be expected.

[robbous]

Originally Posted by TheReefKeeper

Is that normal?

Seems loud I can tell u this mine is for sale if that's really the noise to be expected.

i have no idea if its normal, i would not sell yours i really think once i get this figured out it will be fine, its a new product so there really is not a lot of info on it especially for someone like myself that has never used a calcium reactor let alone one as advanced as this one. i really think the company should post a video from out of box to complete setup of it running. it did not take me long to make a video so i see no reason for the company to not be able to make one to show " EXACTLY " the setup of this reactor and the do's and dont's of it. no doubt its built with a lot of quality but i am not willing to give up yet and sell mine. i want this reactor