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09/19/2019, 12:42 PM | #1 |
Bubbletrousing
Join Date: Feb 2006
Location: San Antonio, Texas
Posts: 1,872
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Goodbye Live Aquaria
Well, another shipment, more dead fish.
Now they're issuing store credits instead of full refunds. Two weeks ago a dead pearly jaw, dead inverts, dead clams, today a beautiful (but dead) female watanabei angel. ...and that concludes a long relationship.
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Waterbox Peninsula 5526 l Ecotech Radion XR30w G4 l Ecotech Vectra M1 l MP40QDW l Vertex Omega 180i l Tunze ATO l Apex Fusion l DOS l Trident l Ice Cap Scrubber |
09/19/2019, 12:47 PM | #2 | |
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Quote:
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09/19/2019, 12:58 PM | #3 |
Bubbletrousing
Join Date: Feb 2006
Location: San Antonio, Texas
Posts: 1,872
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LOL..I mean I don't want to complain.. but then I do. Its really frustrating. I don't know what's going on.. Everything shows up dead or on the brink of death.
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Waterbox Peninsula 5526 l Ecotech Radion XR30w G4 l Ecotech Vectra M1 l MP40QDW l Vertex Omega 180i l Tunze ATO l Apex Fusion l DOS l Trident l Ice Cap Scrubber |
09/19/2019, 01:53 PM | #4 |
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Join Date: Oct 2002
Location: Dewitt MI
Posts: 5,051
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Receive today, from Liveaquaria (Tail Spot from DD) Tail Spot Blenny, Midas Blenny, Flame Angel and Melanurus Wrasee.
All alive and well and in first TTM tank.
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Gary 180 gallon, 40 gallon sump, 3 250 W MH + 4 80W ATI T5's, MTC MVX 36 Skimmer, Apex controller Aquamaxx T-3 CaRx Current Tank Info: A 2 Barred Rabbitfish, Red Head Salon, Yellow/Purple, McMaster Fairy, Possum, 2 Leopard Wrasses, Kole, & Atlantic Blue Tangs, 2 Percula Clown, 3 PJ and 1 Banggai Cardinalfish , Swallowtail, Bellus and Coral Beauty Angels |
09/19/2019, 02:41 PM | #5 |
Registered Seaweedist
Join Date: Feb 2004
Location: Boulder, CO
Posts: 5,807
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I agree, Clownreef®, Fish from LA have been in terrible shape or DOA a lot lately. Upping the free shipping minimum and changing from refund to store credit is my cue to exit! They removed the two best (only?) reasons to shop there. Bye bye!
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As many naturalists and environmentalists have suggested, we should set aside our arrogance, our desire to conquer and control everything, and walk hand in hand with Mother Nature. -Walter Adey Current Tank Info: 180g Seagrass Sandbar Lagoon, START DATE November 28, 2018 |
09/19/2019, 03:05 PM | #6 | |
Bubbletrousing
Join Date: Feb 2006
Location: San Antonio, Texas
Posts: 1,872
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Quote:
Sorry to hear you've experienced the same.
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Waterbox Peninsula 5526 l Ecotech Radion XR30w G4 l Ecotech Vectra M1 l MP40QDW l Vertex Omega 180i l Tunze ATO l Apex Fusion l DOS l Trident l Ice Cap Scrubber |
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09/19/2019, 03:32 PM | #7 |
Registered Seaweedist
Join Date: Feb 2004
Location: Boulder, CO
Posts: 5,807
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I logged onto their web site to see how much store credit I have, after two orders with fish deaths. That info is not posted anywhere. So I called to speak to a human. It took her several minutes to find my credits. She said in order to apply my credits I have to type it in the notes section of my next order. That's what I will do, to finish off my credits, and then it's Adios!
Their fish are not better, their warranty policy is no longer better, and their free shipping deal is about forth best among the companies I checked. They have effectively removed all the good reasons to shop there. I wonder who will step in to become the next, best online fish seller…
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As many naturalists and environmentalists have suggested, we should set aside our arrogance, our desire to conquer and control everything, and walk hand in hand with Mother Nature. -Walter Adey Current Tank Info: 180g Seagrass Sandbar Lagoon, START DATE November 28, 2018 |
09/19/2019, 07:05 PM | #8 |
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Join Date: Jan 2015
Location: Fremont, CA
Posts: 9,555
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The store credit instead of refund is definitely not a good move by them and will make me think twice when ordering the next time. At a minimum, they should let you chose if you want store credit or refund. And they should apply it automatically at checkout and not requiring a note.
As for the standard LiveAquaria livestock quality, that is really a Quality Marine issue. Though I ordered this year several crabs and shrimp from Diver's Den and quite a few of them were DOA because some idiot there thought it was a good idea to ship them in specimen containers with large chunks of coral gravel. Those poor critters likely got stoned to death during shipping and handling... I also noticed that their warranty is not as lenient as it was before and now they try to weasel their way out of it at times if an animal arrived sick but survived beyond the warranty period.
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Pairs: 4 percula, 3 P. kauderni, 3 D. excisus, 1 ea of P. diacanthus, S. splendidus, C. altivelis O. rosenblatti, D. janssi, S. yasha & a Gramma loreto trio 3 P. diacanthus. 2 C. starcki Current Tank Info: 200 gal 4 tank system (40x28x24 + 40B + 40B sump tank + 20g refugium) + 30x18x18 mixed reef + 20g East Pacific biotop + 20g FW +... |
09/20/2019, 05:25 AM | #9 | |
Saltwater Addict
Join Date: Jan 2012
Location: Vandalia OHIO
Posts: 11,624
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Quote:
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Fish are not disposable commodities, but a worthwhile investment that can be maintained and enjoyed for many years, providing one is willing to take the time to understand their requirements and needs Current Tank Info: 625g, 220g sump, RD3 230w, Vectra L1 on a closed loop, 3 MP60s, MP40. Several QTs |
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09/20/2019, 09:08 AM | #10 | |
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Join Date: Jan 2015
Location: Fremont, CA
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Quote:
I assume Kevin Cohen is still there but I doubt he still has as much say as before. I also noticed that a lot of the rare and really pricey stuff on DD didn't really sell as they thought. Two of the three Gramma dejongi they put up on DD two weeks ago still haven't sold. A pair of Japanese Interruptus angels is there even longer unsold. It wasn't too long ago that such fish would have sold within minutes if not seconds. Sent from my XT1254 using Tapatalk
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Pairs: 4 percula, 3 P. kauderni, 3 D. excisus, 1 ea of P. diacanthus, S. splendidus, C. altivelis O. rosenblatti, D. janssi, S. yasha & a Gramma loreto trio 3 P. diacanthus. 2 C. starcki Current Tank Info: 200 gal 4 tank system (40x28x24 + 40B + 40B sump tank + 20g refugium) + 30x18x18 mixed reef + 20g East Pacific biotop + 20g FW +... |
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09/21/2019, 03:43 AM | #11 |
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Join Date: Oct 2014
Location: Asheville, NC
Posts: 54
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One if the guys from divers den was just on the podcast with Terrance from Apex and according to him nothing has changed at divers den and Petco does not interfere with them at all.
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09/21/2019, 07:52 AM | #12 |
Registered Seaweedist
Join Date: Feb 2004
Location: Boulder, CO
Posts: 5,807
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That's good to know, but regardless of that, they've made two key changes. Their free shipping went from $99 to $149. Their fish guarantee went from credit to your credit card, to store credit only. In my opinion, those two changes removed the best reasons to shop there. For me they were the ONLY reasons to shop there.
Their prices are not better, and as the OP pointed out, the fish that they ship you are often in horrible shape. I've heard others say their fish came in great. That's good, but that's not been my experience. I've had many DOAs and the others arrived sick and in need of major QT treatments, effectively doubling the price of the fish.
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As many naturalists and environmentalists have suggested, we should set aside our arrogance, our desire to conquer and control everything, and walk hand in hand with Mother Nature. -Walter Adey Current Tank Info: 180g Seagrass Sandbar Lagoon, START DATE November 28, 2018 |
09/21/2019, 09:39 AM | #13 |
Bubbletrousing
Join Date: Feb 2006
Location: San Antonio, Texas
Posts: 1,872
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I was able to get a "one time courtesy" refund to my card. This ends a very long relationship with LA for me.
__________________
Waterbox Peninsula 5526 l Ecotech Radion XR30w G4 l Ecotech Vectra M1 l MP40QDW l Vertex Omega 180i l Tunze ATO l Apex Fusion l DOS l Trident l Ice Cap Scrubber |
09/21/2019, 10:02 AM | #14 |
Registered Member
Join Date: Apr 2008
Location: Grove City, Ohio
Posts: 10,806
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And this is why I get my livestock from my trusted LFS. He will gladly order in anything I might want, let me know when it has arrived, and hold it for me until I can get there to pick it up. If it doesn't make it until then, he'll order another for me. Even then, the fish will go straight to my QT for a minimum of 2 weeks of observation, and treatment for whatever if needed. Plus, FREE SHIPPING!
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I'll try to be nice if you try to be smarter! I can't help that I grow older, but you can't make me grow up! Current Tank Info: 120 mixed reef with 40b sump, RO 150 skimmer, AI Sol Blue x 2, and a 60g Frag Tank with 100g rubbermaid sump. 2 x Kessil A360w lights, BM curve 5 skimmer |
09/21/2019, 10:35 AM | #15 | |
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Join Date: Jan 2015
Location: Fremont, CA
Posts: 9,555
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Quote:
The store credit instead of refund is the real rub because it requires you to place another order to "get" your money. Given how likely something out of that order may die as well, you are then caught in a perpetual cycle. It may in fact even encourage Quality Marine to throw in something on death's doorstep to ensure another order. I kind of had the feeling this was what Blue Zoo is doing and was one of the reasons why I stopped ordering from them. Another was of course the fact that their store credit would come with an expiration date. I wonder how long it will be that LA catches up on that as well? Sent from my XT1254 using Tapatalk
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Pairs: 4 percula, 3 P. kauderni, 3 D. excisus, 1 ea of P. diacanthus, S. splendidus, C. altivelis O. rosenblatti, D. janssi, S. yasha & a Gramma loreto trio 3 P. diacanthus. 2 C. starcki Current Tank Info: 200 gal 4 tank system (40x28x24 + 40B + 40B sump tank + 20g refugium) + 30x18x18 mixed reef + 20g East Pacific biotop + 20g FW +... |
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09/21/2019, 12:48 PM | #16 |
Registered Member
Join Date: May 2008
Location: Columbus Ohio
Posts: 6,361
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So what online vendors are you all using now?
Corey |
09/21/2019, 03:12 PM | #17 |
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Join Date: Mar 2004
Location: Alabama
Posts: 2,912
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Do you have pics of DOA in unopened bag or did they die after you killed them?
I've had really good experience w/ QM and especially DD. Also, if you didn't pick them up at 8am from UPS, I would expect death, it's 100F outside.
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OK, but where does the meat go! ------------------------------------------------ 120g SPS, 125g mix, 56g FOWLR, 20g qt Last edited by wrott; 09/21/2019 at 03:30 PM. |
09/21/2019, 04:09 PM | #18 | |
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Join Date: Jan 2015
Location: Fremont, CA
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Quote:
I have had quite a few DOAs from both, QM and DD. I'm not too shocked that it happens with the livestock shipped from QM, after all, it's a wholesale facility and anything there may just have arrived the day before. But DOAs from DD are a different story as those animals should have been at their facility for at least two weeks and should have been conditioned well enough to endure another day in a bag. Some of the DOAs were the animals arrived I ice cold water were clearly due to miscalculating the number and size of ice-packs. The cases where DD had shipped fragile shrimp and crabs inside plastic specimen containers with coral gravel pieces larger than the animals were the most mind boggling. That those shrimp and crabs could get harmed and killed was predictable. It clearly tells me that there is now staff with minimal training doing the packaging. So don't accuse me and others here of cheating or making things up. Sent from my XT1254 using Tapatalk
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Pairs: 4 percula, 3 P. kauderni, 3 D. excisus, 1 ea of P. diacanthus, S. splendidus, C. altivelis O. rosenblatti, D. janssi, S. yasha & a Gramma loreto trio 3 P. diacanthus. 2 C. starcki Current Tank Info: 200 gal 4 tank system (40x28x24 + 40B + 40B sump tank + 20g refugium) + 30x18x18 mixed reef + 20g East Pacific biotop + 20g FW +... |
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09/21/2019, 10:01 PM | #19 |
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Join Date: Mar 2011
Location: Boston strong
Posts: 2,766
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knock on wood ive never had an issue. only issue I had is when I ordered a gem tang and Fedex lost the package. came two days late with a dead fish. called them and got a refund back to my card. Shame that they are only doing credit now. their guarantee with a refund was the only reason I ordered from them. My LFS only guarantees for 3 days
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Joe and Jenny Current Tank Info: 180 reef |
09/22/2019, 04:33 AM | #20 |
Moving on Up
Join Date: May 2004
Location: Southern NJ
Posts: 5,167
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Check out www.tsmcorals.com
Fish are all treated and quarantined. I have never gotten a sick fish from them. Sent from my iPhone using Tapatalk |
09/23/2019, 07:33 AM | #21 | |
Saltwater Addict
Join Date: Jan 2012
Location: Vandalia OHIO
Posts: 11,624
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Quote:
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Fish are not disposable commodities, but a worthwhile investment that can be maintained and enjoyed for many years, providing one is willing to take the time to understand their requirements and needs Current Tank Info: 625g, 220g sump, RD3 230w, Vectra L1 on a closed loop, 3 MP60s, MP40. Several QTs |
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09/23/2019, 10:53 AM | #22 |
Registered Member
Join Date: May 2001
Location: Bay Area, CA
Posts: 5,797
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In many ways this is a good thing because it levels the playing field for the LFS. Fortunately, in my area there are many great places to buy livestock, but I feel bad for those folks who live in areas without access to a good LFS.
I used to buy from many online vendors -- primarily LA/DD and Blue Zoo. With the aforementioned changes to LA/DD as well as Blue Zoo (prices aren't as good, and the livestock I'm looking for isn't available) I haven't made a purchase in over a year. The only time I buy online now are for clean up crews (John at Reef Cleaners) and more recently for "clean" macroalgae from Algae Barn.
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Tank info: 120 gallon 48x30x20 high DT. Clownfish breeding rack in full swing: C-Quest Onyx, Bali Aquarich P1 Picasso + Rod's Onyx, wild percula + Rod's Onyx. |
09/23/2019, 10:57 AM | #23 |
Registered Member
Join Date: Apr 2007
Location: Southern California
Posts: 8
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Anyone have a Aqua Japan
Getting back in the hobby and looking at the Aqua Japan 120 Reef tank. Any advice?
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09/23/2019, 11:48 AM | #24 | |
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Join Date: May 2001
Location: Bay Area, CA
Posts: 5,797
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Quote:
OK, all kidding aside, it looks like there's only one place that you can get these tanks, which makes me wonder if they're just re-branded. I can't imagine that they actually come from Japan.
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Tank info: 120 gallon 48x30x20 high DT. Clownfish breeding rack in full swing: C-Quest Onyx, Bali Aquarich P1 Picasso + Rod's Onyx, wild percula + Rod's Onyx. |
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09/23/2019, 12:49 PM | #25 |
Registered Seaweedist
Join Date: Feb 2004
Location: Boulder, CO
Posts: 5,807
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Good point, D-Nak. When considering the shipping cost, plus the cost of meds to keep mail order fish alive, the LFS looks better than ever.
I also know that lots of folks are having no problems with Live Aquaria. If you're OK with the changes and condition of the fish, you should stick with them, and enjoy. For the last year or so, I've had several LA orders with DOAs and sick fish that died within days. Having the guarantee made it a little easier to live with. Lately, I find I care less about the cost and more about being able to keep fish alive. On my last LA order, I ended up spending more on the meds than the fish. With the policy changes, it's no longer worth the risk, to me at least.
__________________
As many naturalists and environmentalists have suggested, we should set aside our arrogance, our desire to conquer and control everything, and walk hand in hand with Mother Nature. -Walter Adey Current Tank Info: 180g Seagrass Sandbar Lagoon, START DATE November 28, 2018 |
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