bad ballast update

DNickell · 05/03/2008, 11:38 AM

A short while back I posted about one of my Ice Cap MH lights going on and off constantly. By switching the bulbs I determined it wasn't a problem with the bulbs. By switching which ballast was plugged into which pendant I determined it wasn't a problem in the pendant.

This whole set up was only about three months old.

I contacted the Ice Cap company (at the advice of the dealer I purchased them from) and they told me to just mail them the defective ballast. I mailed it on a Friday and on the following Tuesday a new ballast was waiting on my front porch when I got home.

Everything is working fine now. I thought good customer service was worth posting about! I know I like hearing which companies back up their written claims.

05/03/2008, 11:38 AM	#1
DNickell Registered Member Join Date: Mar 2008 Location: Kentucky Posts: 277	bad ballast update A short while back I posted about one of my Ice Cap MH lights going on and off constantly. By switching the bulbs I determined it wasn't a problem with the bulbs. By switching which ballast was plugged into which pendant I determined it wasn't a problem in the pendant. This whole set up was only about three months old. I contacted the Ice Cap company (at the advice of the dealer I purchased them from) and they told me to just mail them the defective ballast. I mailed it on a Friday and on the following Tuesday a new ballast was waiting on my front porch when I got home. Everything is working fine now. I thought good customer service was worth posting about! I know I like hearing which companies back up their written claims.