Liveaquaria 14 day guarantee

mxmarks · 08/12/2008, 10:52 PM

So the powder blue tang I posted about earlier passed away while I was getting my hospital tank set up. He was doing much better when I left for work, but was laying in the sand when I got home. By the time I got the temperatures the same, his gills had stopped moving =( =(

But the real kicker is, Tuesday was the last day of the liveaquaria.com guarantee. It was 14 days. He passed after midnight.

This is the first time I've ever ordered from them, so I was wondering, is there any chance if I call and plead my case I may be able to get anything? I have taken all the steps to preserve the body like they ask, and I'm just devistated. This was the most expensive fish purchase Ive ever made, and while I know rules are rules, I just wasn't sure if anyone had ever dealt with them before and thinks they may be willing to help me out this once.

Thanks.

kau_cinta_ku · 08/12/2008, 10:54 PM

your best bet would be to post this in the liveaquaria forum. and from the way it looks they will prob. take care of you but I can't guarentee that, but they do have great coustomer service.

Hop · 08/12/2008, 11:17 PM

Just call them in the morning

I've had nothing but great experiences with them and out of over 100 fish; one died in the box and one passed away two days into the q-period. They took care of both of them with no questions asked.

agreeive?fish · 08/13/2008, 11:15 AM

I have never had to use the 14 day on a fish from them all are ill alive and in great condition as of today, and i have only had one dry goods issue(melted on fed x truck on a hundred degeree day) and they offred to ship(at thier expense) a 2.50 ferret treat

08/12/2008, 10:52 PM	#1
mxmarks Registered Member Join Date: Feb 2008 Location: Liverpool, NY Posts: 122	Liveaquaria 14 day guarantee So the powder blue tang I posted about earlier passed away while I was getting my hospital tank set up. He was doing much better when I left for work, but was laying in the sand when I got home. By the time I got the temperatures the same, his gills had stopped moving =( =( But the real kicker is, Tuesday was the last day of the liveaquaria.com guarantee. It was 14 days. He passed after midnight. This is the first time I've ever ordered from them, so I was wondering, is there any chance if I call and plead my case I may be able to get anything? I have taken all the steps to preserve the body like they ask, and I'm just devistated. This was the most expensive fish purchase Ive ever made, and while I know rules are rules, I just wasn't sure if anyone had ever dealt with them before and thinks they may be willing to help me out this once. Thanks.

08/12/2008, 11:17 PM	#3
Hop Carpe Noctem!!! Join Date: Jul 2004 Location: Western Colorado Posts: 8,548	Just call them in the morning I've had nothing but great experiences with them and out of over 100 fish; one died in the box and one passed away two days into the q-period. They took care of both of them with no questions asked. __________________ Hop Current Tank Info: 300-gallon in-wall system (mixed reef)

08/12/2008, 10:54 PM	#2
kau_cinta_ku Moved On Join Date: May 2005 Location: NW Iowa Posts: 8,669	your best bet would be to post this in the liveaquaria forum. and from the way it looks they will prob. take care of you but I can't guarentee that, but they do have great coustomer service.

08/13/2008, 11:15 AM	#4
agreeive?fish Registered Member Join Date: Nov 2006 Location: Oklahoma Posts: 3,803	I have never had to use the 14 day on a fish from them all are ill alive and in great condition as of today, and i have only had one dry goods issue(melted on fed x truck on a hundred degeree day) and they offred to ship(at thier expense) a 2.50 ferret treat