Kudos to DR F&S!

KyleO · 01/09/2009, 08:05 PM

In a thread last week a lot of us found out what the special code was to get 5 gal buckets of Reef Crystals for a great price from Dr F&S.

I ordered 2 and 1 showed up within a few days. The other showed up 3 days later and was suspiciously lite. I opened the bucket and it was about 1/2 full. I checked the tracking for FedEx and found that this bucket was 49lbs when it left Dr F&S, spent 3 days in North Salt Lake, Utah for no apparent reason that FedEx could come up with (since both buckets left together and made the first two stops together) and when it showed up was 32 lbs.

Once I got a chance to think about it, I have no way of knowing if some Reefer working for FedEx got a little greedy figuring nobody would ever find out (helping him or herself to some of my salt) or........somebody tainted the contents conjuring images of razor blades in caramel apples and nasty tank crashes a few months down the road, immediately following a water change.

I contacted Dr F&S and not only did they have a new bucket on the way (free of charge) by days end, but received a few apologies. I can't figure how this was possibly their fault, but I have to stop and give them Kudos for handling it so well (and promptly)

P.S. I nearly didn't post this. My intention is to let everybody know that Dr F&S is excellent is dealing with issues. Not to give anybody ideas as how to rip them off...........so please don't.

Eel-byte · 01/09/2009, 08:22 PM

They are a stand up company. You should try and make their frag swap, good times had by all

clownfish_09 · 01/09/2009, 08:35 PM

Iv been ordering from them for years, and never had any problems! They are an great co. and dependible!

seafansar · 01/09/2009, 08:51 PM

I had a similar experience. They were great about it!

tkeracer619 · 01/09/2009, 08:56 PM

Dr F&S is probably one of the best stand up companies out there.

The most likely situation is that the bucket was dropped and they dumped a bunch of the salt out. Who knows how much was broomed back into the bucket =\

Dante_JoseCuerv · 01/09/2009, 09:02 PM

I'm always glad to hear about another good experience with DR F&S, as all mine have always been great and their livestock is superb! Always eating and always healthy. I really have to give it to these guys. Heads and shoulders above quite a bit of their competition, and it shows! Everyone loves them and I can't really blame them.

spamreefnew · 01/09/2009, 09:09 PM

i am glad i saw this post ,,i was thinking about ordering some corals from them. i dont mind giving my money to someone who takes pride in their company

KyleO · 01/09/2009, 09:54 PM

Quote:

Originally posted by tkeracer619
Dr F&S is probably one of the best stand up companies out there.

The most likely situation is that the bucket was dropped and they dumped a bunch of the salt out. Who knows how much was broomed back into the bucket =\

I thought of that but there was no damage to the container (scuffs or otherwise)

Ehaze · 01/09/2009, 09:57 PM

What is that code?

stagcrazy · 01/09/2009, 10:00 PM

Quote:

Originally posted by Ehaze
What is that code?

yeah i would also like to no i need to order some salt.

KyleO · 01/09/2009, 10:09 PM

The original thread I referred to with the promo code in it:

http://reefcentral.com/forums/showth...readid=1535964

jarrett · 01/09/2009, 10:59 PM

i have your missing salt and if you want to see it again i will need $20 in unmarked $1 bills, you dont have much time for it is verry humid in my livingroom and without a lid on your salt, its starting to stick together..... muah ha ha ha

seagirl · 01/09/2009, 11:10 PM

I agree, they have always been great to me. They get a large amount of my business.

KyleO · 01/09/2009, 11:19 PM

Quote:

Originally posted by jarrett
i have your missing salt and if you want to see it again i will need $20 in unmarked $1 bills, you dont have much time for it is verry humid in my livingroom and without a lid on your salt, its starting to stick together..... muah ha ha ha

Funny!

Playa-1 · 01/10/2009, 12:57 AM

Quote:

Originally posted by jarrett
i have your missing salt and if you want to see it again i will need $20 in unmarked $1 bills, you dont have much time for it is verry humid in my livingroom and without a lid on your salt, its starting to stick together..... muah ha ha ha

I do most of my online business with those guys and they always treat me right. I had a box delivered today from them.

01/09/2009, 08:05 PM	#1
KyleO Premium Member Join Date: Nov 2006 Location: Brentwood, CA (SF Bay Area) Posts: 737	Kudos to DR F&S! In a thread last week a lot of us found out what the special code was to get 5 gal buckets of Reef Crystals for a great price from Dr F&S. I ordered 2 and 1 showed up within a few days. The other showed up 3 days later and was suspiciously lite. I opened the bucket and it was about 1/2 full. I checked the tracking for FedEx and found that this bucket was 49lbs when it left Dr F&S, spent 3 days in North Salt Lake, Utah for no apparent reason that FedEx could come up with (since both buckets left together and made the first two stops together) and when it showed up was 32 lbs. Once I got a chance to think about it, I have no way of knowing if some Reefer working for FedEx got a little greedy figuring nobody would ever find out (helping him or herself to some of my salt) or........somebody tainted the contents conjuring images of razor blades in caramel apples and nasty tank crashes a few months down the road, immediately following a water change. I contacted Dr F&S and not only did they have a new bucket on the way (free of charge) by days end, but received a few apologies. I can't figure how this was possibly their fault, but I have to stop and give them Kudos for handling it so well (and promptly) P.S. I nearly didn't post this. My intention is to let everybody know that Dr F&S is excellent is dealing with issues. Not to give anybody ideas as how to rip them off...........so please don't. __________________ Enjoy every moment......you don't have nearly as many left as you think!!! Current Tank Info: 135g Frag tank w/ attached 30ga Cube and 50ga refugium

01/09/2009, 08:51 PM	#4
seafansar Registered Member Join Date: Jan 2008 Location: Deltona, FL Posts: 1,023	I had a similar experience. They were great about it! __________________ -Sara Current Tank Info: mixed reef

01/09/2009, 08:56 PM	#5
tkeracer619 Registered Member Join Date: Jan 2006 Location: Westminster, CO Posts: 17,289	Dr F&S is probably one of the best stand up companies out there. The most likely situation is that the bucket was dropped and they dumped a bunch of the salt out. Who knows how much was broomed back into the bucket =\ __________________ Hobby Experience: 9200ish gallons, 26 skimmers, and a handful of Kent Scrapers. Current Tank: Vortech Powered 600G SPS Tank w/ 100gal frag tank & 100g Sump. RK2-RK10 Skimmer. ReefAngel. Radium 20k.

01/09/2009, 09:57 PM	#9
Ehaze Registered Member Join Date: Jul 2007 Location: Thornton, Colorado Posts: 1,259	What is that code? __________________ 75g SPS tank, 30gal sump/refuge. Melev RO/DI, Coravue duel calc reactor, MSP 200 skimmer, 2 Vortech MP40, Mag drive 9.5 return, autotopoff.com ATO, 2 CoralVue 250W SE finished pendants(with 20k Radium bulbs), powered by 2x Icecap ballasts, controlled by a ACJR.

01/09/2009, 10:09 PM	#11
KyleO Premium Member Join Date: Nov 2006 Location: Brentwood, CA (SF Bay Area) Posts: 737	The original thread I referred to with the promo code in it: http://reefcentral.com/forums/showth...readid=1535964 __________________ Enjoy every moment......you don't have nearly as many left as you think!!! Current Tank Info: 135g Frag tank w/ attached 30ga Cube and 50ga refugium

01/09/2009, 08:22 PM	#2
Eel-byte Premium Member Join Date: May 2004 Location: Duluth, Mn Posts: 1,508	They are a stand up company. You should try and make their frag swap, good times had by all

01/09/2009, 08:35 PM	#3
clownfish_09 Registered Member Join Date: Jan 2009 Location: Choctaw, Ok Posts: 8	Iv been ordering from them for years, and never had any problems! They are an great co. and dependible!

01/09/2009, 09:02 PM	#6
Dante_JoseCuerv Registered Member Join Date: Dec 2007 Location: Sugar Grove, IL Posts: 1,214	I'm always glad to hear about another good experience with DR F&S, as all mine have always been great and their livestock is superb! Always eating and always healthy. I really have to give it to these guys. Heads and shoulders above quite a bit of their competition, and it shows! Everyone loves them and I can't really blame them.

01/09/2009, 09:09 PM	#7
spamreefnew Registered Member Join Date: Jan 2006 Location: rhodeisland Posts: 1,491	i am glad i saw this post ,,i was thinking about ordering some corals from them. i dont mind giving my money to someone who takes pride in their company

01/09/2009, 10:59 PM	#12
jarrett Registered Member Join Date: Nov 2007 Location: Alberta, Canada Posts: 231	i have your missing salt and if you want to see it again i will need $20 in unmarked $1 bills, you dont have much time for it is verry humid in my livingroom and without a lid on your salt, its starting to stick together..... muah ha ha ha __________________ we cant stop here this is bat country!! Current Tank Info: 90g mixed reef. 45g sump

01/09/2009, 11:10 PM	#13
seagirl Registered Member Join Date: Feb 2007 Posts: 1,130	I agree, they have always been great to me. They get a large amount of my business.