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01/07/2010, 01:53 PM | #26 |
Registered Member
Join Date: Dec 2009
Posts: 81
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RandomHero, believe me that thought has crossed my mind more than once.
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01/07/2010, 01:56 PM | #27 |
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Join Date: Jan 2009
Location: East Coast US
Posts: 1,564
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maybe there is more to the story that UPS isn't giving up? not many people like to accept responsibilty when things go wrong. What if the sorting facility got backed up, causing a late departure of the truck despite the driver being ready to leave, and the manager/supervisor would not authorize overtime for the driver to deliver ALL packages?
theoretically then, should the driver have to bear the consequences of a backup in sorting facility, etc? |
01/07/2010, 02:03 PM | #28 | |
Moved On
Join Date: Jan 2009
Location: PA
Posts: 1,524
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Quote:
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01/07/2010, 02:13 PM | #29 |
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Join Date: Dec 2009
Posts: 81
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absolutely not, and i never would have brought the driver into it. im just going on what ups told me, because thats all i can do. were all human, we all make mistakes. if ups had told me for example, "hey were sorry but i guy in the warehouse missed scanning your package and it wasnt delivered on time". i would have understood, i might not have liked it, but would have understood. but to just say, " well he got behind yesterday and just didnt have time to make your delivery" she didnt come right out and say he screwed up, but she implied. i think thats why they made such an effort to find it this morning. and i will give ups credit for that, once i filed my complaint, they got right on it, and i had my rock within the hour. im sure ill see the ups guy soon, i have a fish tank after all lol, and ill talk to him, try to be friendly, maybe get to the top of the delivery list instead of last. you get more flies with honey than you do vinegar.
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01/07/2010, 02:14 PM | #30 |
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Join Date: Nov 2008
Location: Fort Wayne, IN
Posts: 1,138
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