Deep Blue Professional warranty

RedM3 · 02/21/2011, 09:43 AM

I bought a small Deep Blue Professional Heat Stik heater for my saltwater mixing buckets. I had put the heater in the water, and let it equalize temperatures for about an hour. I plugged it in, turned it to 79 degrees, and let it go. About 2 hours later, I hear a big bang. The heater basically exploded in the bucket.

These heaters have a one-year warranty, but neither the box or the instructions give any indication on how to make a claim. They don't even have a contact number for the company (only a P.O. Box address), and their website has no contact information either.

Does anyone have any contact info for this company? I'm going to call the LFS I bought it from if I can't find anything else, but I'm afraid they'll pass me back off to the manufacturer.

Lynnmw1208 · 02/21/2011, 10:53 AM

I hear this is the problem with this company. they have no contact info anywhere. They aren't really a company I think but a fish store that is selling their own brands to everyone. I tried to locate them doing google searches and stuff and came up with nothing. If you can get your money back from your LFS I would and then go buy something else. Definitely stay away from marineland stealth heaters as they do the same thing.

Rudolph · 03/08/2011, 06:41 PM

I have a new unit 48" SolarXtreme by Deep Blue Professionals and now my two actinic lights go off sometime during the day on their own.....have found this is a common theme.....cannot find any contact info....not a good sign.

BarryR · 03/08/2011, 07:46 PM

ROYAL PET SUPPLIES
ATTN DEEPBLUEPROFESSIONAL.COM
care of Network Solutions
PO Box 459
Drums, PA. US 18222

Domain Name: DEEPBLUEPROFESSIONAL.COM

Administrative Contact, Technical Contact:
ROYAL PET SUPPLIES
ATTN DEEPBLUEPROFESSIONAL.COM
care of Network Solutions
PO Box 459
Drums, PA 18222
US
570-708-8780

RedM3 · 03/09/2011, 08:53 AM

Thanks for that contact info Barry. I brought the unit back to my LFS and they took care of me. They replaced it with another DeepBlue heater. No issues yet, so I'm hoping it stays that way. I'll keep that info on hand though just in case!

02/21/2011, 09:43 AM	#1
RedM3 Registered Member Join Date: Oct 2010 Location: Arlington, VA Posts: 187	Deep Blue Professional warranty I bought a small Deep Blue Professional Heat Stik heater for my saltwater mixing buckets. I had put the heater in the water, and let it equalize temperatures for about an hour. I plugged it in, turned it to 79 degrees, and let it go. About 2 hours later, I hear a big bang. The heater basically exploded in the bucket. These heaters have a one-year warranty, but neither the box or the instructions give any indication on how to make a claim. They don't even have a contact number for the company (only a P.O. Box address), and their website has no contact information either. Does anyone have any contact info for this company? I'm going to call the LFS I bought it from if I can't find anything else, but I'm afraid they'll pass me back off to the manufacturer. __________________ Fish: 2 Percula Clownfish Inverts: 2 Scarlet Skunk Cleaner Shrimp, CUC Corals: Kenya Tree, Long Polyp Leather Current Tank Info: 55g Reef

02/21/2011, 10:53 AM	#2
Lynnmw1208 Registered Member Join Date: Aug 2010 Location: Brunswick, Ohio Posts: 3,306	I hear this is the problem with this company. they have no contact info anywhere. They aren't really a company I think but a fish store that is selling their own brands to everyone. I tried to locate them doing google searches and stuff and came up with nothing. If you can get your money back from your LFS I would and then go buy something else. Definitely stay away from marineland stealth heaters as they do the same thing. __________________ equipment: Eshopps psk-200 skimmer, Mag 12 pump, 30gal sump, 2x 300w Finnex heaters, glass-holes 1500gph overflow kit with 3/4" return kits, 72" 8x36w t-5 AquaticLife light, 66lbs of LR, 150lbs of tropic eden reeflakes, 2 Koralia Evo 1400, JBJ ATO, BRS dual GFO/carbon reactors, Hydor smartwave Current Tank Info: 125gallon

03/09/2011, 08:53 AM	#5
RedM3 Registered Member Join Date: Oct 2010 Location: Arlington, VA Posts: 187	Thanks for that contact info Barry. I brought the unit back to my LFS and they took care of me. They replaced it with another DeepBlue heater. No issues yet, so I'm hoping it stays that way. I'll keep that info on hand though just in case! __________________ Fish: 2 Percula Clownfish Inverts: 2 Scarlet Skunk Cleaner Shrimp, CUC Corals: Kenya Tree, Long Polyp Leather Current Tank Info: 55g Reef

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03/08/2011, 06:41 PM	#3
Rudolph Registered Member Join Date: Dec 2010 Location: Memphis, TN Posts: 1,107	I have a new unit 48" SolarXtreme by Deep Blue Professionals and now my two actinic lights go off sometime during the day on their own.....have found this is a common theme.....cannot find any contact info....not a good sign.

03/08/2011, 07:46 PM	#4
BarryR Registered Member Join Date: Feb 2011 Posts: 33	ROYAL PET SUPPLIES ATTN DEEPBLUEPROFESSIONAL.COM care of Network Solutions PO Box 459 Drums, PA. US 18222 Domain Name: DEEPBLUEPROFESSIONAL.COM Administrative Contact, Technical Contact: ROYAL PET SUPPLIES ATTN DEEPBLUEPROFESSIONAL.COM care of Network Solutions PO Box 459 Drums, PA 18222 US 570-708-8780