Apex setup, moved to the aquarium, now won't startup

blakecorcoran · 05/04/2012, 07:06 AM

Hello everyone. I've just begin using my new Apex and I'm having a problem. I have the Apex base module, display, and 2 EB8's. I was able to get setup and discoverable on my network. I named and programed my outlets and configured my display. (I am still setting up the aquarium, so I had only a few outlets functioning.) I unplugged the EB8's and plugged both of them into the outlets next to my aquarium, but couldn't startup. I had both yellow lights blinking on the EB8's and the yellow light next to the ethernet input on the base module. I unplugged both EB8's, disconnected one from the chain, and plugged in the EB8 connected to the display and base mod, but the same thing happened. I took them back to the outlets originally used for configuration, but I haven't seen a difference. I've tried unplugging for a few hours, connecting both EB8s individually to the base and display, but no change. I still have a yellow light on an EB8 blinking and the yellow light on the base mod next to ethernet. If I plug in the ethernet to the router the green light also turns on next to ethernet input. The status light on the base mod has not turned on at all, nor has the display. Although the base is connected to the router via ethernet, I cannot discover my apex using flash utility or web. Is there something obvious I did wrong? What should I do?

Thank you for your help everyone. I'm very new to techy stuff, so please be elementary in your advice.

Blake

Thank you for your time and help,
Blake

blakecorcoran · 05/04/2012, 07:16 AM

Looking through the forums, I decided to try to run FlashUtility and update the firmware, even though it is up to date. My apex was not discovered, but it was listed under controllers with the correct ip address (set to static on the apex). I ran update, but received this report shown in the screen shot attachment below:

RussM · 05/04/2012, 07:45 AM

Quote:

Originally Posted by blakecorcoran

The status light on the base mod has not turned on at all

This is the key symptom - you need to contact Neptune support. Email is best: support@neptunesys.com

I'm assuming that you've run the Apex Flash Utility before - if so, the utility remembers the last settings used, so that's probably why it showed the proper IP address and other info.

kurt_n · 05/04/2012, 01:27 PM

Are you using the same USB/Aquabus cables to connect the EB8 and the base that you did before? Just wondering if it could be a bad cable?

blakecorcoran · 05/04/2012, 03:47 PM

I did use the same cables. I spoke with support and they had me use a 12V, 1A adaptor to see if the base mod was accepting power appropriately. It wasn't, so it's going back to Apex. I'm still hopeful everything will go smoothly when it returns. It sounds like people have pretty good luck with apex. Thank you for your replies.

Lukel · 05/06/2012, 02:29 PM

did you try unplugging eathernet cable and then reboot?... i had simulat problem, if the base unit cant get a ip address on fire up it just freezes up and stays in yellow blink mode...

blakecorcoran · 05/09/2012, 09:25 AM

Sorry I was slow to reply. I did try that, but I never even had a status light, yellow or green.

05/04/2012, 07:06 AM	#1
blakecorcoran Registered Member Join Date: Jul 2006 Location: Columbia, MO Posts: 34	Apex setup, moved to the aquarium, now won't startup Hello everyone. I've just begin using my new Apex and I'm having a problem. I have the Apex base module, display, and 2 EB8's. I was able to get setup and discoverable on my network. I named and programed my outlets and configured my display. (I am still setting up the aquarium, so I had only a few outlets functioning.) I unplugged the EB8's and plugged both of them into the outlets next to my aquarium, but couldn't startup. I had both yellow lights blinking on the EB8's and the yellow light next to the ethernet input on the base module. I unplugged both EB8's, disconnected one from the chain, and plugged in the EB8 connected to the display and base mod, but the same thing happened. I took them back to the outlets originally used for configuration, but I haven't seen a difference. I've tried unplugging for a few hours, connecting both EB8s individually to the base and display, but no change. I still have a yellow light on an EB8 blinking and the yellow light on the base mod next to ethernet. If I plug in the ethernet to the router the green light also turns on next to ethernet input. The status light on the base mod has not turned on at all, nor has the display. Although the base is connected to the router via ethernet, I cannot discover my apex using flash utility or web. Is there something obvious I did wrong? What should I do? Thank you for your help everyone. I'm very new to techy stuff, so please be elementary in your advice. Blake Thank you for your time and help, Blake __________________ 65G Miracles DT (establishing), 20G sump/fuge/DSB, DIY LEDs (on the to do list), Neptune Apex (not working)...I have a lot of work to do.

05/04/2012, 03:47 PM	#5
blakecorcoran Registered Member Join Date: Jul 2006 Location: Columbia, MO Posts: 34	I did use the same cables. I spoke with support and they had me use a 12V, 1A adaptor to see if the base mod was accepting power appropriately. It wasn't, so it's going back to Apex. I'm still hopeful everything will go smoothly when it returns. It sounds like people have pretty good luck with apex. Thank you for your replies. __________________ 65G Miracles DT (establishing), 20G sump/fuge/DSB, DIY LEDs (on the to do list), Neptune Apex (not working)...I have a lot of work to do.

05/06/2012, 02:29 PM	#6
Lukel Registered Member Join Date: Mar 2011 Location: Pt. Colborne, ON, CANADA Posts: 209	did you try unplugging eathernet cable and then reboot?... i had simulat problem, if the base unit cant get a ip address on fire up it just freezes up and stays in yellow blink mode... __________________ 220 gal mixed reef , Apex, 8 Bulb Tek light, led supplement, With 135 gallon sump. SRO3000INT , KH Guardian, 4 X Vortech MP40w, MTC calcium reactor . Current Tank Info: 220 gal sps dominated

05/09/2012, 09:25 AM	#7
blakecorcoran Registered Member Join Date: Jul 2006 Location: Columbia, MO Posts: 34	Sorry I was slow to reply. I did try that, but I never even had a status light, yellow or green. __________________ 65G Miracles DT (establishing), 20G sump/fuge/DSB, DIY LEDs (on the to do list), Neptune Apex (not working)...I have a lot of work to do.

05/04/2012, 01:27 PM	#4
kurt_n Registered Member Join Date: May 2006 Location: WA Posts: 2,592	Are you using the same USB/Aquabus cables to connect the EB8 and the base that you did before? Just wondering if it could be a bad cable?