Galaxy ballast (Sunlight Supply) - Page 2

HumbleFish · 08/08/2013, 05:21 PM

Quote:

Originally Posted by Der ABT

Might as well bump this to the top, i am now going thru the same process, but i was offered 32 dollars at the prorated warranty (under 3 yrs old and should be on full warranty) and mine was bought thru aquacave.....hoping i dont have to take all these steps as well.

I PM'd you with what I hope you'll find to be useful info. Hearing of your experience confirms to me that Sunlight Supply is the problem; since you used a completely different vendor and am getting the exact same song & dance from Sunlight.

TampaSnooker · 08/15/2013, 11:54 AM

I just called them about a dual 250 and a select a watt that failed after a month and a half of use. Since I had just run wire for my dual through the attic, I opted to grab a pair of select a watts when they discontinued the line. Sure enough my 250 started failing one channel at a time just after my new ballasts arrived. The select a watt only ran for a month and a half! SS gave me a similar runaround and the company that I bought from said it didn't look like there would be a favorable outcome. My ballasts had a 5 year printed warranty with 3 years full replacement and 2 years pro rated. They told me that they had altered their warranty and now it was just 3 years pro rated, despite what their printed warranty stated. Isn't a printed warranty a contract? Of course after sitting in the distributer's warehouse then on my shelf for another 6 months, the ballast is nearing the end of 3 years that they claim is pro rated. Basically they wouldn't give me beans. After reading this, I"m saving my sanity and just letting it go.
My take on the company - they sell to a lot illicit end users via hydroponics stores who are very unlikely to follow up on a warranty claim so they think they can just act however they please.

moondoggy4 · 08/15/2013, 10:05 PM

Quote:

Originally Posted by Michigan Mike

Nice.

lol

Hope it helps.

Hey moon, when did you contact them? Not long ago? For aquarium related goods? Before or after they dropped the aquarium side?

I have been in contact with them before and after the closing, my original contacts where for the Tek Elite, I got one of the first Tek Elite and my fans went out, so I pushed through the poor customer service until I got high enough they would listen.
After the closing I went to the garage sale at the old building, and I thought I had a billing problem ended up being more of a hangover, I was in contact with another guy who worked there.

08/15/2013, 11:54 AM	#27
TampaSnooker Registered Member Join Date: Jul 2009 Location: Land O Lakes, FL Posts: 1,401	I just called them about a dual 250 and a select a watt that failed after a month and a half of use. Since I had just run wire for my dual through the attic, I opted to grab a pair of select a watts when they discontinued the line. Sure enough my 250 started failing one channel at a time just after my new ballasts arrived. The select a watt only ran for a month and a half! SS gave me a similar runaround and the company that I bought from said it didn't look like there would be a favorable outcome. My ballasts had a 5 year printed warranty with 3 years full replacement and 2 years pro rated. They told me that they had altered their warranty and now it was just 3 years pro rated, despite what their printed warranty stated. Isn't a printed warranty a contract? Of course after sitting in the distributer's warehouse then on my shelf for another 6 months, the ballast is nearing the end of 3 years that they claim is pro rated. Basically they wouldn't give me beans. After reading this, I"m saving my sanity and just letting it go. My take on the company - they sell to a lot illicit end users via hydroponics stores who are very unlikely to follow up on a warranty claim so they think they can just act however they please. __________________ With fronds like these, who needs anemones?