Vertex Vessel & BRS Doser Pumps

adamk22 · 09/28/2013, 04:50 PM

Any ideas why the doser pumps won't pull any liquid from the Vertex vessel?
Same behavior on 2 used and 1 new BRS 1.1mL doser pumps.
See attached configuration.

hogfanreefer · 09/28/2013, 05:05 PM

That is exactly the set up I have. Are the pumps turning? If so it will take up to 30 minutes( depending how long your tubing is) to fill the tubing and start delivering the fluid.

scuzy · 09/28/2013, 05:12 PM

Also make sure the tubing is on the vessel all the way. Mine didn't work until I press it all the way

adamk22 · 09/28/2013, 05:28 PM

Thanks guys. I gave it well over 30 minutes and the tubing is relatively short.
Tubes on vessels are definitely all the way in - I triple checked.
Any other ideas?

adamk22 · 10/01/2013, 05:43 PM

Turns out the issue is faulty fittings at the top of the vessel (leaking air). Both BRS and the Distributor (Proline) acknowledged that there issues with a batch of 5 liter vessels (not sure if any 2.5's were involved). They did request the serial #'s to help them track the defective ones.
BRS offered to exchange them, but ground shipping to NY takes almost a week. BRS gave me Proline's # to see if they had a better/faster option. So I called Proline and they sent out 2 replacement tops today (the same day I spoke with them; 2-4 day shipping), and they said I could throw away the defective tops. Good customer service experience all around.

09/28/2013, 05:05 PM	#2
hogfanreefer Registered Member Join Date: Mar 2012 Location: Conway, AR Posts: 2,117	That is exactly the set up I have. Are the pumps turning? If so it will take up to 30 minutes( depending how long your tubing is) to fill the tubing and start delivering the fluid. __________________ DSA 155,Custom Trigger 42" sump/refugium, MP40 X2, MP 10 X 2, AI Hydra 52 X3, Apex controller, Tunze ATO Current Tank Info: DSA 155 gallon, mixed reef, SPS and wrasse dominant

09/28/2013, 05:12 PM	#3
scuzy Registered Member Join Date: Sep 2003 Location: San Jose, CA Posts: 6,499	Also make sure the tubing is on the vessel all the way. Mine didn't work until I press it all the way

09/28/2013, 05:28 PM	#4
adamk22 Registered Member Join Date: Nov 2002 Location: New York, NY Posts: 75	Thanks guys. I gave it well over 30 minutes and the tubing is relatively short. Tubes on vessels are definitely all the way in - I triple checked. Any other ideas?

10/01/2013, 05:43 PM	#5
adamk22 Registered Member Join Date: Nov 2002 Location: New York, NY Posts: 75	Turns out the issue is faulty fittings at the top of the vessel (leaking air). Both BRS and the Distributor (Proline) acknowledged that there issues with a batch of 5 liter vessels (not sure if any 2.5's were involved). They did request the serial #'s to help them track the defective ones. BRS offered to exchange them, but ground shipping to NY takes almost a week. BRS gave me Proline's # to see if they had a better/faster option. So I called Proline and they sent out 2 replacement tops today (the same day I spoke with them; 2-4 day shipping), and they said I could throw away the defective tops. Good customer service experience all around.