Vertex Alpha Customer Support? - Page 2

jpitch · 04/09/2014, 01:11 PM

This thread was for customer SUPPORT. How does arguing with someone when both of you aren't representatives of either company are commenting about an unrelated issue. Klaus gave his statement and moved on. Notice he's not here bickering with you? He answered my question and moved on. Purchasing decisions are for another thread, not this one. You could easily start your own thread about the conflict between Vertex and Royal Exclusive. I would appreciate it if you kept to the topic at hand.

AcroporAddict · 04/09/2014, 03:09 PM

Quote:

Originally Posted by Ron99

@jpitch It's great you were able to get answers to your questions here. These are discussion forums and, as often happens, when conflicting information or incorrect information gets posted here others comment on it. I simply posted information about the skimmers that came to me directly from the company itself to correct something that someone else claimed via an indirect source.

Accurate information is important not only for those seeking technical assistance but also for people making purchasing decisions etc based on the things they read from various sources online, including these forums.

Actually, I stated I stood corrected back in post 14. You should step up and admit you are a Shill for Vertex, since 90+% of your post count since 2009 is nothing but plugs for
Vertex products. Vertex owns Proline now, by the way, but I'm sure you already know that.

jpitch: Sorry to have gotten OT. Feel free to report any of my posts in this thread if you don't like them. I have no issues being moderated if I have broken Forum Rules, etc.

Ron99 · 04/09/2014, 04:27 PM

I'm not anybody's Shill, thanks. I'm an aquarist like others here. Have used various Vertex products for years and like them. Just because I took a break from being active here for a few years doesn't justify throwing around accusations so I would ask you to refrain from doing so.

@jpitch, I'm sorry if you feel like your thread was derailed. This is a discussion forum and often discussions can wander and continue, even long after the initial questions are answered. There's more control over the topics on the dedicated product support forums but this was posted on the general forum so sometimes the discussion strays a bit.

04/09/2014, 01:11 PM	#26
jpitch Registered Member Join Date: Jan 2006 Location: Middle Island, NY Posts: 908	This thread was for customer SUPPORT. How does arguing with someone when both of you aren't representatives of either company are commenting about an unrelated issue. Klaus gave his statement and moved on. Notice he's not here bickering with you? He answered my question and moved on. Purchasing decisions are for another thread, not this one. You could easily start your own thread about the conflict between Vertex and Royal Exclusive. I would appreciate it if you kept to the topic at hand. __________________ 36X36X30 DT, 75g sump, Vertex Vectra L1 return pump, Apex 2016, Apex DOS +DDR, Apex 1link, 4 X Kessil A360's, Vertex Alpha 170, Maxspect Gyre 250 x2

04/09/2014, 04:27 PM	#28
Ron99 Registered Member Join Date: Apr 2009 Location: White Rock, BC, Canada Posts: 176	I'm not anybody's Shill, thanks. I'm an aquarist like others here. Have used various Vertex products for years and like them. Just because I took a break from being active here for a few years doesn't justify throwing around accusations so I would ask you to refrain from doing so. @jpitch, I'm sorry if you feel like your thread was derailed. This is a discussion forum and often discussions can wander and continue, even long after the initial questions are answered. There's more control over the topics on the dedicated product support forums but this was posted on the general forum so sometimes the discussion strays a bit.