Bulk reef supply?

JammyBirch · 09/28/2014, 05:18 PM

Ordered a new RODI unit, just got it on Friday. Hooked it up, turned theater on to start the flush and boon the fitting between the first and second canister is severely crushed... Water all over my basement and I have no RODI... Anyone on here worked with BRS on a replacement? I love the store but have no experience with there customer service.

Let me know your experience.

JackandJill · 09/28/2014, 05:24 PM

Common shipping damage for rodi systems. Had the same thing hhappen to me with brs. They sent a replacement quickly. Very professional

tanksfishtank · 09/28/2014, 05:28 PM

BRS has always been very professional in my dealings with them!

whiteshark · 09/28/2014, 05:39 PM

They will make it right. Just contact them. They will work with you to get a new unit sent out.

MinnFish · 09/28/2014, 05:40 PM

The best or one of the best in this hobby. Post on their sponsor board and you will get an answer by morning or sooner.

Jetlinkin · 09/28/2014, 08:16 PM

You really can't go wrong with BRS. They will make it right, no matter what.

09/28/2014, 05:18 PM	#1
JammyBirch Aquaria Engineering Join Date: Mar 2014 Location: Elkland, PA Posts: 1,182	Bulk reef supply? Ordered a new RODI unit, just got it on Friday. Hooked it up, turned theater on to start the flush and boon the fitting between the first and second canister is severely crushed... Water all over my basement and I have no RODI... Anyone on here worked with BRS on a replacement? I love the store but have no experience with there customer service. Let me know your experience.

09/28/2014, 05:39 PM	#4
whiteshark Registered Member Join Date: Mar 2006 Location: Bethlehem, PA Posts: 3,024	They will make it right. Just contact them. They will work with you to get a new unit sent out. __________________ Deep Blue 60 gallon cube: Setup in progress.

09/28/2014, 05:40 PM	#5
MinnFish Registered Member Join Date: Aug 2007 Location: Home of 10,000 lakes Posts: 917	The best or one of the best in this hobby. Post on their sponsor board and you will get an answer by morning or sooner. __________________ 33G Long, 4x54 watt T5, Tunze 6025, Tunze Osmolator ATO, Tunze Streamfilter 3163 Posts about moving an oversized fish to a bigger tank. Is like hearing every stripper is just working to pay for colle

09/28/2014, 08:16 PM	#6
Jetlinkin Registered Member Join Date: Feb 2014 Location: St. Michael, MN Posts: 113	You really can't go wrong with BRS. They will make it right, no matter what. __________________ The greatest trick the Devil ever played, was to convince the world he did not exist. Current Tank Info: 120 Mixed Reef, 2 Ecotech Radion G3Pros, 2 Ecotech Vortech MP40Ws, Diablo 200X, 30 Custom Sump, Apex Controller, 150 lbs. Live Rock.

09/28/2014, 05:24 PM	#2
JackandJill Registered Member Join Date: Jun 2013 Posts: 249	Common shipping damage for rodi systems. Had the same thing hhappen to me with brs. They sent a replacement quickly. Very professional

09/28/2014, 05:28 PM	#3
tanksfishtank Registered Member Join Date: Jan 2012 Location: Bettendorf, IA Posts: 335	BRS has always been very professional in my dealings with them!