Need help with Eshopps Axium X-160 Assemby

john fidler · 12/24/2017, 09:38 AM

Hi, and Merry Xmas everyone.

Opening and assembling my new Eshopps skimmer early for Xmas. Everything looks straightforward, except the venturi came with a small rubber O-ring loosely packed inside. I can't figure out what this is for or where it is to be installed. The venturi itself already has a larger O-ring installed where it seats into the pump, so the purpose of this smaller one confuses me.

Does anyone know? Thanks for any help.
John

Member No. 1 · 12/24/2017, 07:48 PM

If you figure it out, let me know! I just purchased an ESHOPPS S200 and I had the same o-ring. It was sitting inside the Venturi. As this is for a upgrade tank build, it will be a few weeks before I use it.
I might email them and pose the question.

john fidler · 12/24/2017, 08:24 PM

Hi Member,

Already sent an email to Eshopps about the o-ring. I also cracked the bubble plate I guess by making it too tight (even though the instructions said to make it tight). So I asked Eshopps where I could buy a replacement bubble plate - couldn't find any sources online. I think the bubble plate I have will still work, just want it to be pristine since it is brand new.

Member No. 1 · 12/24/2017, 08:44 PM

Bummer on the plate. Good luck!
If you hear back let me know. I’ll try to, and report if I hear anything.

john fidler · 12/30/2017, 02:12 PM

All,

Just a follow up to the above:

1. Spoke to customer service at Eshopps. The small whitish o-ring goes around the pump outlet to the bubble plate. There is already a black o-ring installed in this location. Eshopps told me the small white o-ring is an extra in case the black one breaks/splits.

2. Regarding the bubble plate that I cracked by tightening too hard. Eshopps sent me a replacement (just arrived today) at no charge. Just needed to send them photos of the cracked plate and a copy of my receipt. Received the replacement in one week! Great customer service IMHO.

Member No. 1 · 12/31/2017, 10:05 AM

Great thanks for the update!

Also great to hear ESHOPPS is a stand up company with regards to your issue.

12/24/2017, 09:38 AM	#1
john fidler Registered Member Join Date: Oct 2003 Location: Hammonton, NJ Posts: 370	Need help with Eshopps Axium X-160 Assemby Hi, and Merry Xmas everyone. Opening and assembling my new Eshopps skimmer early for Xmas. Everything looks straightforward, except the venturi came with a small rubber O-ring loosely packed inside. I can't figure out what this is for or where it is to be installed. The venturi itself already has a larger O-ring installed where it seats into the pump, so the purpose of this smaller one confuses me. Does anyone know? Thanks for any help. John

12/24/2017, 07:48 PM	#2
Member No. 1 Ver. 2.1 Join Date: Mar 2005 Location: Rehoboth, MA Posts: 1,803	If you figure it out, let me know! I just purchased an ESHOPPS S200 and I had the same o-ring. It was sitting inside the Venturi. As this is for a upgrade tank build, it will be a few weeks before I use it. I might email them and pose the question. __________________ Pete "I never make mistakes... I thought I did once, but I was wrong" Current Tank Info: In the process - http://reefcentral.com/forums/showthread.php?t=2661614

12/24/2017, 08:44 PM	#4
Member No. 1 Ver. 2.1 Join Date: Mar 2005 Location: Rehoboth, MA Posts: 1,803	Bummer on the plate. Good luck! If you hear back let me know. I’ll try to, and report if I hear anything. __________________ Pete "I never make mistakes... I thought I did once, but I was wrong" Current Tank Info: In the process - http://reefcentral.com/forums/showthread.php?t=2661614

12/31/2017, 10:05 AM	#6
Member No. 1 Ver. 2.1 Join Date: Mar 2005 Location: Rehoboth, MA Posts: 1,803	Great thanks for the update! Also great to hear ESHOPPS is a stand up company with regards to your issue. __________________ Pete "I never make mistakes... I thought I did once, but I was wrong" Current Tank Info: In the process - http://reefcentral.com/forums/showthread.php?t=2661614

12/24/2017, 08:24 PM	#3
john fidler Registered Member Join Date: Oct 2003 Location: Hammonton, NJ Posts: 370	Hi Member, Already sent an email to Eshopps about the o-ring. I also cracked the bubble plate I guess by making it too tight (even though the instructions said to make it tight). So I asked Eshopps where I could buy a replacement bubble plate - couldn't find any sources online. I think the bubble plate I have will still work, just want it to be pristine since it is brand new.

12/30/2017, 02:12 PM	#5
john fidler Registered Member Join Date: Oct 2003 Location: Hammonton, NJ Posts: 370	All, Just a follow up to the above: 1. Spoke to customer service at Eshopps. The small whitish o-ring goes around the pump outlet to the bubble plate. There is already a black o-ring installed in this location. Eshopps told me the small white o-ring is an extra in case the black one breaks/splits. 2. Regarding the bubble plate that I cracked by tightening too hard. Eshopps sent me a replacement (just arrived today) at no charge. Just needed to send them photos of the cracked plate and a copy of my receipt. Received the replacement in one week! Great customer service IMHO.