Current USA recall - Page 3

vitz · 04/28/2006, 06:21 PM

fwiw,...

i've been selling current fixtures for a tad over a year (i work for an etailer)-the amount of complaints are neglible, and well below what should be expected as normal for production line statistics (there's always a percentage of 'lemons' on ANY manufacturing line that gets past quality control).(i've probably sold some hundreds of their lights, to make no mention of the other products they're marketing.

we've never had issues with replacement parts not being easily available, and i've found their customer support personnel quite helpful and professional, every time we've had to take care of issues for customers, like ballasts, etc that sometimes fail under warranty. parts are also easily available for purchase post warranty-you just need to know where the authorized dealers are

fwiw, coralife fixtures are also produced in china-it happens to be where more and more manufacturers HAVE to go, due to our own over-inflated labor costs/market.

hobbyists need to remember that they are all but one owner out of thousands-just because one hobbyists (or even a hundred) have a bad experience with a product, it doesn't necessarily mean that that is any reflection of the product's quality in general...

it's like ups and fedex-anyone who gets a snafu usually always says 'ups/fedex sucks!' or some such....

if they thought for one second about the countless packages that arrive without a hitch, compared to how many snafus occur, they'd realize what a miraculous and stupendous job those shipping companies truly accomplish, and how irrelevant the snafu is in the grand scheme of things

just my own $0.02

dreaminmel · 05/02/2006, 06:18 PM

Ditto...

Or as we say in the insurance industry... you never hear from the happy customers but, man, look out for the mad ones. They'll rip you a new one for something that was (usually) their own fault (yes, sometimes we DO make mistakes that can always be fixed) and then tell everyone they know how horrible their insurance company is.

I had a customer that literally had 50 friends and relatives insured with us and when his policy cancelled because HE didn't pay the bill he told them all we cancelled him by mistake and refused to reinstate coverage. The friends and relatives of his that knew us better than that are still with us to this day.

But, back to the topic. I've had my 48" Orbit PC fixture for 1 year and only felt a tiny tingle the ONE time I bumped into it with my hand in the tank. Now if you'd like to gripe about light fixtures lets discuss ZooMed's slider hoods for reptile tanks... my husband and I have had to re-wire every one of the 5 we have.

da colts · 05/16/2006, 05:59 AM

current?????can you say custom sea life and the fire hazard double helix uv. we are also having problems with their chillers.....get it right guys, your stuff is built like tanks,but the insides may be a little suspect. not really sure about their lights as we don't stock them,and the aquapods we have are not the recalled ones,well 1 of them was and what happened was exactly what is stated, the new ones we have have been fine, i actually like them better than the jbj ones as the surface skimmer is better. to make a long story...........................EVEN LONGER, almost all companies have problems with some of their products,but most of the problems are not fire hazards.

fishball · 05/19/2006, 02:46 PM

hey i thought this thread was about the aquapod recall? whats up with all this p.c talk? its either one for the current lights, its either that it shocks you or its that it gets so hot!! u just can't win. i chose to go t5's ended my problems.

who's making good nano tanks now anyway? jbj's nano cubes are known for cracking and now the aquapod's are shocking ppl?!! what da hell!! luckily my nano is made of extra thick polished and mitered edges with a built-in t5 light strip and i didn't get it from either place. it doesn't shock me and its not gonna crack....fingers crossed.

nutshells · 05/23/2006, 03:31 PM

oh wow, i just got my aquapot. I'm not sure what version that is

horkn · 06/01/2006, 11:24 PM

Quote:

Originally posted by nutshells
oh wow, i just got my aquapot. I'm not sure what version that is

i dunno what you will grow under that light though

sorry, couldnt resist commenting on that typo

Mr.Nudibranch · 06/06/2006, 05:35 PM

got a pic?

Sea Ninja · 06/08/2006, 04:14 PM

The only problem i have is that I bought the orbit fixture and now I am thinking I should have gone with the outer orbit fixture. They're not lyig when they say you will always want to go bigger!

Sea Ninja · 06/08/2006, 04:14 PM

The only problem i have is that I bought the orbit fixture and now I am thinking I should have gone with the outer orbit fixture. They're not lyig when they say you will always want to go bigger!

Sea Ninja · 06/08/2006, 04:15 PM

The only problem i have is that I bought the orbit fixture and now I am thinking I should have gone with the outer orbit fixture. They're not lyig when they say you will always want to go bigger!

jessiesgrrl · 06/23/2006, 08:56 AM

Quote:

Originally posted by mm949
its just another quality product from china.....
BUY USA....!!!

rotflmao!!!!
Laurie

lpkirby · 07/02/2006, 10:49 PM

Can't We All JUST GET ALONG! And Buy American if you can find it...

angelsil · 07/12/2006, 08:51 PM

I have a 20" Current Orbit fixture that I've had for over 3 years now. It still works really well and I've had NO issues with it whatsoever. I also have a 72" fixture of theirs that was working fine until I upgraded to the Coralife Aqualight Pro (at the time the Current models did not offer halides) which has been a PITA from day 1. We had to deal with them for several weeks because the wiring was messed up and the thing didn't work and customer service was not real helpful.

05/02/2006, 06:18 PM	#52
dreaminmel Registered Member Join Date: Feb 2004 Location: Irondequoit, NY Posts: 4,758	Ditto... Or as we say in the insurance industry... you never hear from the happy customers but, man, look out for the mad ones. They'll rip you a new one for something that was (usually) their own fault (yes, sometimes we DO make mistakes that can always be fixed) and then tell everyone they know how horrible their insurance company is. I had a customer that literally had 50 friends and relatives insured with us and when his policy cancelled because HE didn't pay the bill he told them all we cancelled him by mistake and refused to reinstate coverage. The friends and relatives of his that knew us better than that are still with us to this day. But, back to the topic. I've had my 48" Orbit PC fixture for 1 year and only felt a tiny tingle the ONE time I bumped into it with my hand in the tank. Now if you'd like to gripe about light fixtures lets discuss ZooMed's slider hoods for reptile tanks... my husband and I have had to re-wire every one of the 5 we have. __________________ ~Melanie~ Hiatus over, 120g in process "Ni lia duine na tuairim." (Everyone has their own opinion.)

05/16/2006, 05:59 AM	#53
da colts Registered Member Join Date: May 2004 Location: chesterfield,va Posts: 502	current?????can you say custom sea life and the fire hazard double helix uv. we are also having problems with their chillers.....get it right guys, your stuff is built like tanks,but the insides may be a little suspect. not really sure about their lights as we don't stock them,and the aquapods we have are not the recalled ones,well 1 of them was and what happened was exactly what is stated, the new ones we have have been fine, i actually like them better than the jbj ones as the surface skimmer is better. to make a long story...........................EVEN LONGER, almost all companies have problems with some of their products,but most of the problems are not fire hazards. __________________ There's a message from beyond in secret, reaching out to you it's filled with regret, it's all over in a riddle of death, above and beyond you. Current Tank Info: 125 f.w.l.r,7 vho,midwest aquatics sulfur denitrator,octopus skimmer,calcium reactor,1/3 hp chiller,vortechwave pump,old school wet/dry125 african cichlid

06/08/2006, 04:14 PM	#58
Sea Ninja Registered Member Join Date: Mar 2006 Location: Orange ca Posts: 56	The only problem i have is that I bought the orbit fixture and now I am thinking I should have gone with the outer orbit fixture. They're not lyig when they say you will always want to go bigger! __________________ Give a man a fish and you will feed him for a day. Teach a man to fish and you will feed him for a life time. Current Tank Info: Cycling 20 Gallon

06/08/2006, 04:14 PM	#59
Sea Ninja Registered Member Join Date: Mar 2006 Location: Orange ca Posts: 56	The only problem i have is that I bought the orbit fixture and now I am thinking I should have gone with the outer orbit fixture. They're not lyig when they say you will always want to go bigger! __________________ Give a man a fish and you will feed him for a day. Teach a man to fish and you will feed him for a life time. Current Tank Info: Cycling 20 Gallon

06/08/2006, 04:15 PM	#60
Sea Ninja Registered Member Join Date: Mar 2006 Location: Orange ca Posts: 56	The only problem i have is that I bought the orbit fixture and now I am thinking I should have gone with the outer orbit fixture. They're not lyig when they say you will always want to go bigger! __________________ Give a man a fish and you will feed him for a day. Teach a man to fish and you will feed him for a life time. Current Tank Info: Cycling 20 Gallon

04/28/2006, 06:21 PM	#51
vitz Moved On Join Date: Jul 2003 Posts: 987	fwiw,... i've been selling current fixtures for a tad over a year (i work for an etailer)-the amount of complaints are neglible, and well below what should be expected as normal for production line statistics (there's always a percentage of 'lemons' on ANY manufacturing line that gets past quality control).(i've probably sold some hundreds of their lights, to make no mention of the other products they're marketing. we've never had issues with replacement parts not being easily available, and i've found their customer support personnel quite helpful and professional, every time we've had to take care of issues for customers, like ballasts, etc that sometimes fail under warranty. parts are also easily available for purchase post warranty-you just need to know where the authorized dealers are fwiw, coralife fixtures are also produced in china-it happens to be where more and more manufacturers HAVE to go, due to our own over-inflated labor costs/market. hobbyists need to remember that they are all but one owner out of thousands-just because one hobbyists (or even a hundred) have a bad experience with a product, it doesn't necessarily mean that that is any reflection of the product's quality in general... it's like ups and fedex-anyone who gets a snafu usually always says 'ups/fedex sucks!' or some such.... if they thought for one second about the countless packages that arrive without a hitch, compared to how many snafus occur, they'd realize what a miraculous and stupendous job those shipping companies truly accomplish, and how irrelevant the snafu is in the grand scheme of things just my own $0.02

05/19/2006, 02:46 PM	#54
fishball Moved On Join Date: May 2006 Location: brooklyn, NY Posts: 13	hey i thought this thread was about the aquapod recall? whats up with all this p.c talk? its either one for the current lights, its either that it shocks you or its that it gets so hot!! u just can't win. i chose to go t5's ended my problems. who's making good nano tanks now anyway? jbj's nano cubes are known for cracking and now the aquapod's are shocking ppl?!! what da hell!! luckily my nano is made of extra thick polished and mitered edges with a built-in t5 light strip and i didn't get it from either place. it doesn't shock me and its not gonna crack....fingers crossed.

05/23/2006, 03:31 PM	#55
nutshells Registered Member Join Date: May 2006 Location: San Jose, CA Posts: 104	oh wow, i just got my aquapot. I'm not sure what version that is

06/06/2006, 05:35 PM	#57
Mr.Nudibranch Registered Member Join Date: May 2006 Location: Sacramento,CA Posts: 119	got a pic?

07/02/2006, 10:49 PM	#62
lpkirby Registered Member Join Date: Nov 2003 Location: Hempstead, TX Posts: 701	Can't We All JUST GET ALONG! And Buy American if you can find it...

07/12/2006, 08:51 PM	#63
angelsil Registered Member Join Date: Jun 2003 Location: Toronto, ON Posts: 686	I have a 20" Current Orbit fixture that I've had for over 3 years now. It still works really well and I've had NO issues with it whatsoever. I also have a 72" fixture of theirs that was working fine until I upgraded to the Coralife Aqualight Pro (at the time the Current models did not offer halides) which has been a PITA from day 1. We had to deal with them for several weeks because the wiring was messed up and the thing didn't work and customer service was not real helpful. __________________ When the going gets weird; the weird turn pro - HST Current Tank Info: Red Sea Max 60l