Overnight Shipping? grr FedEx

jakaufman · 08/03/2006, 12:52 PM

I would put this in vendor experiences, but it hasnt been 90 days, so if a mod wishes to move it go ahead.

I ordered from LiveAquaria to get a couple more fish and have been very pleased with their overnight shipping.. always gets to me (across the country!) by 12 noon the next day. Today I was watching the FedEx site so I could leave work when it was close to being delivered and it wasnt coming

Called FedEx and there was some technical issue with their plane!! (wouldn't you think FEDEX would have more than 1 plane sitting around??)

They told me basically they cant do **** about it and to call the person I bought it from.

LiveAquaria was very nice as always (thanks Amy!)

They had already put it on priority so it will come first thing in the morning before I had called. When I complained just a bit about paying $35 for overnight shipping and having to change around my schedule they refunded me for the shipping and told me to double my acclimation time and simply call tomorrow if there are any issues with the livestock.

I'm still a bit bummed cause I gotta wait on my fish but thanks again to LiveAquaria.. theres a reason they are the most popular online livestock vendor! (afaik)

lilprincess · 08/03/2006, 02:55 PM

Same thing happened to my order from LiveAquaria. They shipped my coral Friday afternoon via FedEx and it got stuck in TN b/c of FedEx's mechanical problems. I didn't get my package until Monday morning @ 10:30 am. 4 of the 5 corals didn't make it.

However LiveAquaria did everything in their power to satisfy me. Everything was replaced at no charge. They even reshipped for Saturday delivery at no charge.

While I am unhappy w/ FedEx's performance (yes I do also wonder how one malfunctioning machine can stop everything, ESPECIALLY when they know they are dealing w/ live animals), LiveAquaria has certainly taken very good care of me.

Rigger · 08/03/2006, 04:15 PM

If only planes were as reliable as us humans.

Marcus71 · 08/03/2006, 04:33 PM

sounds like they actualy care about their customers.

dendro982 · 08/04/2006, 09:14 PM

There is another service - GrayHound bus parcel express (I think this is the name), cheaper, but you have to pick up yourself at the station. My corals arrived safely, 12 hrs in the box.

chrisstie · 08/04/2006, 11:58 PM

When stuff like this happens, there was a thread and I'm not sure where it went- but with the huge heat waves going through the US, if you can wait to order over the weekend or at the beginning of the week to have a mon\tues\weds arrival .. you're better off so that when your livestock does come- if there is a problem - well, there's some work days in there as a buffer to get everythign fixed and sent to you asap

Conceyted · 08/05/2006, 12:09 AM

Quote:

Originally posted by jakaufman
When I complained just a bit about paying $35 for overnight shipping and having to change around my schedule they refunded me for the shipping and told me to double my acclimation time and simply call tomorrow if there are any issues with the livestock.

I am glad they fixed everything to your liking but I dont think this was fair to them. Why was it their fault that fedex had malfunctions with their planes? I understand they reimbursing your livestock you lose and I think that is great. But they did ship overnight like you payed for. I think reimbursing you with livestock was more than enough. I guess it just doesnt seem fair to them, although I am glad they did what it took to make you happy.

zebrafish · 08/05/2006, 07:01 AM

Conceyted,

Welcome to the world of business and charge backs for bad service. I am sure that Liveaquaria is a huge account for FedEX. FedEx will gladly refund the revenue from a few missed shipments without blinking an eye. Overnight freight costs are paid at a premium, normally absorbed by the end customer (you), so donâ€™t worry about refunding of shipping costs you and many others of us have paid for that already. The stock that was replaced by Liveaquaria has also been paid for by hundreds of other people. With any business there is built in costs. Cost for die off, inventory storage, and the list goes on. Have you ever wondered why the LFS prices are much higher then Liveaquaria?

I have had nothing but great service out of LIVEAQUARIA, gald they are looking out for their customers.

Sorry about the economics lesson.

Conceyted · 08/05/2006, 08:28 AM

ahhh yes I never thought of it tieing in with their fedex account. that makes good sense thanks

Chanas4 · 08/05/2006, 09:05 PM

I loove LiveAquaria like all you say, great service. But Fedex? Dont believe them when they say they have technical difficulties. I ordered some live sand in June through Petco. I never got it and never got it. By the second call to Fedex, they say they lost the package but had found it and to give them a couple of days. Last week, still no package. So I call Petco again, they tell me it was delivered two days after ordering according to the tracking info from FedEx. I tell the lady, "Thats odd because it was two days after ordering that I called asking for my package, and tracking info on their site at that time stated still at warehouse." I dont know how they did it, but somehow they went into the system and backdated the delivery date so as to cover themselves.
I finally got a credit last week for something I ordered 6/20. I say Fedex was dishonest. Wish LiveAquaria would use a different company.

08/03/2006, 12:52 PM	#1
jakaufman Registered Member Join Date: Jun 2006 Location: Cleveland, OH Posts: 288	Overnight Shipping? grr FedEx I would put this in vendor experiences, but it hasnt been 90 days, so if a mod wishes to move it go ahead. I ordered from LiveAquaria to get a couple more fish and have been very pleased with their overnight shipping.. always gets to me (across the country!) by 12 noon the next day. Today I was watching the FedEx site so I could leave work when it was close to being delivered and it wasnt coming Called FedEx and there was some technical issue with their plane!! (wouldn't you think FEDEX would have more than 1 plane sitting around??) They told me basically they cant do **** about it and to call the person I bought it from. LiveAquaria was very nice as always (thanks Amy!) They had already put it on priority so it will come first thing in the morning before I had called. When I complained just a bit about paying $35 for overnight shipping and having to change around my schedule they refunded me for the shipping and told me to double my acclimation time and simply call tomorrow if there are any issues with the livestock. I'm still a bit bummed cause I gotta wait on my fish but thanks again to LiveAquaria.. theres a reason they are the most popular online livestock vendor! (afaik)

08/03/2006, 02:55 PM	#2
lilprincess Registered Member Join Date: Apr 2006 Location: Mukilteo, WA Posts: 256	Same thing happened to my order from LiveAquaria. They shipped my coral Friday afternoon via FedEx and it got stuck in TN b/c of FedEx's mechanical problems. I didn't get my package until Monday morning @ 10:30 am. 4 of the 5 corals didn't make it. However LiveAquaria did everything in their power to satisfy me. Everything was replaced at no charge. They even reshipped for Saturday delivery at no charge. While I am unhappy w/ FedEx's performance (yes I do also wonder how one malfunctioning machine can stop everything, ESPECIALLY when they know they are dealing w/ live animals), LiveAquaria has certainly taken very good care of me. __________________ Valerie "There are no secrets to success. It is the result of preparation, hard work, and learning from failure." -Colin Powel Current Tank Info: 29g Nano & 46g

08/04/2006, 09:14 PM	#5
dendro982 Registered Member Join Date: Mar 2006 Location: Canada Posts: 2,963	There is another service - GrayHound bus parcel express (I think this is the name), cheaper, but you have to pick up yourself at the station. My corals arrived safely, 12 hrs in the box. __________________ Multiple Tank Syndrome: 15g shallow hi light - Xmas tree rocks, nps, sps, clams 6g shallow dark - sun corals collection 5g - sea apples NC12 - tube anemone 20g L - frogfish 125g - filefishes and lion Current Tank Info: 6 BB tanks: NPS, filter feeders and odd fish. LPS, sps and clams too

08/04/2006, 11:58 PM	#6
chrisstie Premium Member Join Date: Jan 2005 Location: Seattle, WA Posts: 4,727	When stuff like this happens, there was a thread and I'm not sure where it went- but with the huge heat waves going through the US, if you can wait to order over the weekend or at the beginning of the week to have a mon\tues\weds arrival .. you're better off so that when your livestock does come- if there is a problem - well, there's some work days in there as a buffer to get everythign fixed and sent to you asap __________________ You lookin' at my wrasse? Current Tank Info: I find it odd that there are children starving in this country and yet we euthanize millions of stray dogs and cats every year and then incinerate the bodies. Not only that, but we make it illegal to butcher the meat. -MarkS

08/05/2006, 08:28 AM	#9
Conceyted Registered Member Join Date: Jul 2005 Location: New Orleans, LA Posts: 1,123	ahhh yes I never thought of it tieing in with their fedex account. that makes good sense thanks __________________ -Chris and Jaime Current Tank Info: Rimless & Sumped Biocube Clownfish/BTA Harem

08/03/2006, 04:15 PM	#3
Rigger Registered Member Join Date: Jan 2003 Location: Alabama Posts: 79	If only planes were as reliable as us humans.

08/03/2006, 04:33 PM	#4
Marcus71 Greenfield Wi Join Date: Mar 2006 Location: Greenfield WI Posts: 400	sounds like they actualy care about their customers.

08/05/2006, 07:01 AM	#8
zebrafish Registered Member Join Date: Jun 2006 Location: Southaven, Mississippi Posts: 454	Conceyted, Welcome to the world of business and charge backs for bad service. I am sure that Liveaquaria is a huge account for FedEX. FedEx will gladly refund the revenue from a few missed shipments without blinking an eye. Overnight freight costs are paid at a premium, normally absorbed by the end customer (you), so donâ€™t worry about refunding of shipping costs you and many others of us have paid for that already. The stock that was replaced by Liveaquaria has also been paid for by hundreds of other people. With any business there is built in costs. Cost for die off, inventory storage, and the list goes on. Have you ever wondered why the LFS prices are much higher then Liveaquaria? I have had nothing but great service out of LIVEAQUARIA, gald they are looking out for their customers. Sorry about the economics lesson.

08/05/2006, 09:05 PM	#10
Chanas4 Premium Member Join Date: Jul 2006 Location: Chula Vista,Ca Posts: 19	FedEx Pfft I loove LiveAquaria like all you say, great service. But Fedex? Dont believe them when they say they have technical difficulties. I ordered some live sand in June through Petco. I never got it and never got it. By the second call to Fedex, they say they lost the package but had found it and to give them a couple of days. Last week, still no package. So I call Petco again, they tell me it was delivered two days after ordering according to the tracking info from FedEx. I tell the lady, "Thats odd because it was two days after ordering that I called asking for my package, and tracking info on their site at that time stated still at warehouse." I dont know how they did it, but somehow they went into the system and backdated the delivery date so as to cover themselves. I finally got a credit last week for something I ordered 6/20. I say Fedex was dishonest. Wish LiveAquaria would use a different company.