Anyone ordered from Saltwaterfish.com?

Dragon Queen · 11/03/2006, 08:12 PM

There isn't anything in the sponser forums and I was wondering about any problems anyone has had or general reputation. Thanks

lt34 · 11/03/2006, 09:29 PM

I had ordered live rock and got my refractometer from them with no problems.

Andrew · 11/03/2006, 09:29 PM

Do a search in the vendors forum. Most of the time their feedback is good but someone in the Central Ohio Reef club had alot of problems with them when he placed an order. I'll try to pull up that thread.

Andrew · 11/03/2006, 09:31 PM

Here it it:

http://www.reefcentral.com/forums/sh...5&pagenumber=1

Dragon Queen · 11/03/2006, 11:18 PM

Thanks for that, I didn't ever see them in the vendors spot and every time I try the search its always not available. Guess I'll take them out of my favorites links. Thanks again.

Jakaru · 11/03/2006, 11:21 PM

yeah, I read a big long negative post but havn't bought from them. To search without using RC go to google and type in.

searchterm site:reefcentral.com

hubris007 · 11/04/2006, 10:58 PM

I would rec them wholeheartedly. I ordered a cleanup crew, chromis, and some other stuff from them. Recieved the order when they said i would, hot packs were still warm. Followed their acclimation process and lost nothing.

fermat@comcast. · 11/05/2006, 08:27 AM

I didn't use them for two reasons. One was their hidden fees. They advertise so well about free shipping, but then find out there is $18 of charges and a $79 minimum order. The second reason I backed away was their stay-alive guarantee. They will give you back your money, but only by giving a credit on a future live goods order (again, minimum of $79 + $18).

LiveAquaria.com (Drs Foster and Smith) doesn't hide their fees, does not restrict you, and has both refunded money to me and sent a replacement fish all without any questions or additional costs. So that is what I like to use.

StupidsReef · 11/05/2006, 08:49 AM

I understand that these places have to make money, that's commonsense. But why can't they just be honest and tell you the actual cost right up front?? Why try to advertise false or miss leading info to a potential customer?? I just don't get it. If I find out something that was not part of the deal when I'm just about to buy, I don't buy and take my money somewhere else.

daveverdo · 11/05/2006, 09:35 AM

When buying online I look for two things up front. A phone number for customer service and shipping costs/fees. This goes for anything bought online. If I can't find that info easily, I go to someone else. I have even called the customer service number before ordering to see what happens, get a person, ask some questions, OK, get a recorded message, hang up and move on.

Dave

11/03/2006, 08:12 PM	#1
Dragon Queen Registered Member Join Date: Sep 2006 Location: 2 potholes west of Twin Falls, ID Posts: 24	Anyone ordered from Saltwaterfish.com? There isn't anything in the sponser forums and I was wondering about any problems anyone has had or general reputation. Thanks

11/03/2006, 09:29 PM	#2
lt34 Registered Member Join Date: Jul 2006 Location: North Port, Florida Posts: 217	I had ordered live rock and got my refractometer from them with no problems. __________________ Barry Never Forget 9/11, Support our Troops. "FDNY 343" "I promise to mow the lawn if I can get that Coral". Current Tank Info: 90 Gallon Reef, 2-150watt HQI MH, 260 watt PC Atinics, 9.5mag in sump, Seio 1100 ph, 110lbs lr, 100lbs ls, Coralife superskimmer 125

11/03/2006, 11:21 PM	#6
Jakaru Premium Member Join Date: Aug 2006 Location: Mesa, Az Posts: 540	yeah, I read a big long negative post but havn't bought from them. To search without using RC go to google and type in. searchterm site:reefcentral.com __________________ I choose to fail to fail. Ehiem 2217, powerhead, 10lbs lr, skimmer coming Current Tank Info: 60 gal FOWLR. 7 turbo snails, 2 siscor tail goby's,

11/05/2006, 08:49 AM	#9
StupidsReef Premium Member Join Date: Jun 2005 Location: Somewhere near the ST. Louis area. Posts: 3,013	I understand that these places have to make money, that's commonsense. But why can't they just be honest and tell you the actual cost right up front?? Why try to advertise false or miss leading info to a potential customer?? I just don't get it. If I find out something that was not part of the deal when I'm just about to buy, I don't buy and take my money somewhere else. __________________ "We may define faith as a firm belief in something for which there is not evidence. We only speak of faith when we wish to substitute emotion for evidence." Current Tank Info: 225g RR 100g sump T5 lighting Octopus DDNw300 GEO Calcium Reactor Dual GFO reactor, now I just need some frags

11/05/2006, 09:35 AM	#10
daveverdo Registered Member Join Date: Aug 2006 Location: Horseheads, NY Posts: 1,881	When buying online I look for two things up front. A phone number for customer service and shipping costs/fees. This goes for anything bought online. If I can't find that info easily, I go to someone else. I have even called the customer service number before ordering to see what happens, get a person, ask some questions, OK, get a recorded message, hang up and move on. Dave __________________ 90g Display with fish, LR and a few soft corals, 65g basement sump, eBay LEDs

11/03/2006, 09:29 PM	#3
Andrew Registered Member Join Date: Nov 2004 Location: Columbus, OH Posts: 13,640	Do a search in the vendors forum. Most of the time their feedback is good but someone in the Central Ohio Reef club had alot of problems with them when he placed an order. I'll try to pull up that thread.

11/03/2006, 09:31 PM	#4
Andrew Registered Member Join Date: Nov 2004 Location: Columbus, OH Posts: 13,640	Here it it: http://www.reefcentral.com/forums/sh...5&pagenumber=1

11/03/2006, 11:18 PM	#5
Dragon Queen Registered Member Join Date: Sep 2006 Location: 2 potholes west of Twin Falls, ID Posts: 24	Thanks for that, I didn't ever see them in the vendors spot and every time I try the search its always not available. Guess I'll take them out of my favorites links. Thanks again.

11/04/2006, 10:58 PM	#7
hubris007 Moved On Join Date: Jan 2002 Location: Springfield, Il Posts: 1,520	I would rec them wholeheartedly. I ordered a cleanup crew, chromis, and some other stuff from them. Recieved the order when they said i would, hot packs were still warm. Followed their acclimation process and lost nothing.

11/05/2006, 08:27 AM	#8
fermat@comcast. Registered Member Join Date: Oct 2006 Location: Pennsylvania, US Posts: 4	I didn't use them for two reasons. One was their hidden fees. They advertise so well about free shipping, but then find out there is $18 of charges and a $79 minimum order. The second reason I backed away was their stay-alive guarantee. They will give you back your money, but only by giving a credit on a future live goods order (again, minimum of $79 + $18). LiveAquaria.com (Drs Foster and Smith) doesn't hide their fees, does not restrict you, and has both refunded money to me and sent a replacement fish all without any questions or additional costs. So that is what I like to use.