Are nuvo 16's still cracking? - Page 3

Skyzpop · 07/06/2014, 09:21 AM

I just purchased my Nuvo 16 and have had it up and running now for a week, so far so good. I do know there are GEN1 and GEN2 models out there from all the research I did before I purchased my Nuvo but not sure what the build date cut off is for each...hopefully the tank cracking issues are on the older GEN1 models and not the newer GEN2s.

jam583 · 08/13/2014, 05:48 AM

100% stock nuvo 16 .. no powerheads. Wife heard a noise and tank was leaking out. 6 months old. Will do a full review with pics soon. Happened last night.

Paradiddle7 · 09/14/2014, 01:51 PM

My Nuvo 16 just cracked top to bottom in the front right corner. I've had it 6 months and babied it. Never let anyone touch it or get close to it. So heartbroken to come home to a tank with no water. I'm still cleaning up the mess. The failure rate is way too high to trust this brand. Just like you don't see everyone who hasn't had a problem post, you don't see all the failures post either because you can't see across all forums, people who don't post etc... Flying is extremely safe, but if I told you that the plane you were about to get on crashes 1000 times more often than all the other planes, would you feel comfortable boarding it? I loved the tank until this point and the company assured me that the thicker glass would prevent this. Nobody was home when this happened. Who knows how many hundreds of dollars this will cost me.

jam583 · 09/14/2014, 02:49 PM

Sorry to hear man. Same thing happened to me, post before yours. Luckily we were home. Innovative Marine needs to investigate this.

Paradiddle7 · 09/14/2014, 02:56 PM

If they are going to replace mine, I'm going to ask for the Fusion 20 instead. It's $50 cheaper, so maybe they'll do it. I will NOT run a Nuvo ever again.

jam583 · 09/14/2014, 03:08 PM

I got a replacement but didn't use it myself either. Keep in mind, took 1 month to get my replacement. A shipment had to arrive from China

Paradiddle7 · 09/15/2014, 09:05 PM

So far IM has been great. They were very apologetic as well. We'll see what they do.

Paradiddle7 · 09/16/2014, 02:37 PM

I'm very happy with the resolution from IM. I posted this is another thread.

Update: Innovative Marine has been so exceptional to work with. Thanks to Randy at ARC, he has worked out a deal with them to get my tank replaced with a Fusion 20. He's letting me take one of his in stock tanks now and IM will replace it for him in the next shipment. It sounds like both of them are doing me a favor to get me the different tank, so I really appreciate that. IM has been outstanding though, very professional and apologetic.

Puterguru · 09/22/2014, 07:02 AM

Well I was excited about this tank. Getting back into the hobby. After everything I have read in this thread though I think I am going to stay away from this one.

arocha55 · 09/22/2014, 08:07 AM

Quote:

Originally Posted by Paradiddle7

My Nuvo 16 just cracked top to bottom in the front right corner. I've had it 6 months and babied it. Never let anyone touch it or get close to it. So heartbroken to come home to a tank with no water. I'm still cleaning up the mess. The failure rate is way too high to trust this brand. Just like you don't see everyone who hasn't had a problem post, you don't see all the failures post either because you can't see across all forums, people who don't post etc... Flying is extremely safe, but if I told you that the plane you were about to get on crashes 1000 times more often than all the other planes, would you feel comfortable boarding it? I loved the tank until this point and the company assured me that the thicker glass would prevent this. Nobody was home when this happened. Who knows how many hundreds of dollars this will cost me.

Nuvo 16 owner here, sorry to hear about your tank. Do you know if your Nuvo tank was a GEN1 or GEN2? Usually you can tell by the serial number, or if you don't know you can paste your serial here and I'll help you figure it out. Also, did you have a powerhead setup on the side where it cracked?

arocha55 · 09/22/2014, 08:08 AM

Quote:

Originally Posted by Paradiddle7

I'm very happy with the resolution from IM. I posted this is another thread.

Update: Innovative Marine has been so exceptional to work with. Thanks to Randy at ARC, he has worked out a deal with them to get my tank replaced with a Fusion 20. He's letting me take one of his in stock tanks now and IM will replace it for him in the next shipment. It sounds like both of them are doing me a favor to get me the different tank, so I really appreciate that. IM has been outstanding though, very professional and apologetic.

Sorry about your Nuvo but glad to hear you are getting a Fusion replacement. I'm a nuvo 16 owner myself, do you know if your Nuvo tank was a GEN1 or GEN2?. Also, did you have a powerhead setup on the side where it cracked?

Hzuiel · 09/22/2014, 10:01 AM

I notice a lot of people focusing pretty heavily on whether or not they are going to replace the tank, and that confuses me because.....who cares. That is like worrying if a company will replace a defective infant car seat after your child was ejected through the windshield.

The glass box itself is usually the cheapest part of a build. Even an expensive pre-made or custom aquarium isn't that expensive in the light of having to clean up the mess and the possibly hundreds or thousands of dollars in collateral damage to electronics, furniture, carpet/flooring, sub flooring, etc. On top of losing beloved pets and who knows how much money worth of livestock. 16 gallons might not seem like a lot of space, but for people who buy large colonies of corals, you could easily have 500-1000 dollars worth of livestock in a 16g. I don't see how them replacing the tank even matters to anyone, it's meaningless. You lose everything, they only have to replace a cheap tank(apparently from china according to another post) with another one out of their warehouse.

I know that no one in this hobby really offers anything better in the way of a damage guarantee, but if they aren't going to offer any more of a guarantee, then they need to at least make the tanks more robust, because failure is not an option for aquariums. The materials used should be able to handle a reasonable amount of punishment. Seams should be able to handle a reasonable margin of error on being level, not everyone is a master carpenter and even if you buy a pre-fab stand from the manufacturer, who is to say the floor if perfectly level? I've seen plenty of off level floors and ceilings. If shipping is an issue they should be packaged better. It is really bad for an aio to fail like this as well. I would expect less failures for amateurs drilling tanks with 5 dollar chinese hole saws, than a finished product that people aren't modifying after the purchase. The fact that someone starts a thread just to ask if this is still a common problem and at least 4 people post having had theirs fail just since the start of the thread is disturbing. I would certainly never buy one of these, and possibly nothing else from that manufacturer.

arocha55 · 09/22/2014, 12:19 PM

Quote:

Originally Posted by Hzuiel

I notice a lot of people focusing pretty heavily on whether or not they are going to replace the tank, and that confuses me because.....who cares. That is like worrying if a company will replace a defective infant car seat after your child was ejected through the windshield.

The glass box itself is usually the cheapest part of a build. Even an expensive pre-made or custom aquarium isn't that expensive in the light of having to clean up the mess and the possibly hundreds or thousands of dollars in collateral damage to electronics, furniture, carpet/flooring, sub flooring, etc. On top of losing beloved pets and who knows how much money worth of livestock. 16 gallons might not seem like a lot of space, but for people who buy large colonies of corals, you could easily have 500-1000 dollars worth of livestock in a 16g. I don't see how them replacing the tank even matters to anyone, it's meaningless. You lose everything, they only have to replace a cheap tank(apparently from china according to another post) with another one out of their warehouse.

I know that no one in this hobby really offers anything better in the way of a damage guarantee, but if they aren't going to offer any more of a guarantee, then they need to at least make the tanks more robust, because failure is not an option for aquariums. The materials used should be able to handle a reasonable amount of punishment. Seams should be able to handle a reasonable margin of error on being level, not everyone is a master carpenter and even if you buy a pre-fab stand from the manufacturer, who is to say the floor if perfectly level? I've seen plenty of off level floors and ceilings. If shipping is an issue they should be packaged better. It is really bad for an aio to fail like this as well. I would expect less failures for amateurs drilling tanks with 5 dollar chinese hole saws, than a finished product that people aren't modifying after the purchase. The fact that someone starts a thread just to ask if this is still a common problem and at least 4 people post having had theirs fail just since the start of the thread is disturbing. I would certainly never buy one of these, and possibly nothing else from that manufacturer.

Very well said. After finding out about all the tank failures (initially only on nuvo 24, but now on nuvo 16 models as well) I started doing some more research to find out if the issue was addressed with the GEN2 versions of these tanks. I am now planning to get a new tank, take down my nuvo 16 and transfer everything over. To me, peace of mind is invaluable, and will not chance losing thousands in collateral damage from a cracked tank.

Between these forums and nano-reef.com's I think I've counted at least 10 failures of nuvo 16s, and that's not even counting the 24s. That is 10 too many failures for a tank that is worth $350 and advertised as best of its class.

BioCubeGuy · 09/22/2014, 12:35 PM

Quote:

Originally Posted by arocha55

Very well said. After finding out about all the tank failures (initially only on nuvo 24, but now on nuvo 16 models as well) I started doing some more research to find out if the issue was addressed with the GEN2 versions of these tanks. I am now planning to get a new tank, take down my nuvo 16 and transfer everything over. To me, peace of mind is invaluable, and will not chance losing thousands in collateral damage from a cracked tank.

Between these forums and nano-reef.com's I think I've counted at least 10 failures of nuvo 16s, and that's not even counting the 24s. That is 10 too many failures for a tank that is worth $350 and advertised as best of its class.

I was in the market about a month ago for a nano tank... This one was on the list until I read about all the horror stories. Went with the BioCube instead. Best of luck to the OP.

jam583 · 09/22/2014, 12:39 PM

It sucks so bad .. and waiting 1 month to get replacement was terrible. But, I moved on .. will never do a tank from them again. It went right on floors, huge mess .. loss of livestock, etc. I had to get local folks to buy stuff, meaning I gave lots away for free just to save it. They all crack in the same place. Here is mine

arocha55 · 09/22/2014, 12:54 PM

Quote:

Originally Posted by jam583

It sucks so bad .. and waiting 1 month to get replacement was terrible. But, I moved on .. will never do a tank from them again. It went right on floors, huge mess .. loss of livestock, etc. I had to get local folks to buy stuff, meaning I gave lots away for free just to save it. They all crack in the same place. Here is mine

That's terrible, real sorry to hear.

Have you decided on what tank to get to replace the nuvo 16? Also, just out of curiosity, was your tank a gen1 or gen2? You can check by using the serial number on the tank, I believe the first 4 numbers are day of manufacturing, mine reads 03/14.

Reef Man Dan · 09/22/2014, 01:40 PM

I'm so glad I came across this!! I've been looking into grabbing one of these for a couple of weeks now.

BioCubeGuy · 09/22/2014, 03:10 PM

Quote:

Originally Posted by jam583

It sucks so bad .. and waiting 1 month to get replacement was terrible. But, I moved on .. will never do a tank from them again. It went right on floors, huge mess .. loss of livestock, etc. I had to get local folks to buy stuff, meaning I gave lots away for free just to save it. They all crack in the same place. Here is mine

So sorry man. I couldn't imagine finding that when I got home. From your pictures, that looks like a huge gash in the glass... that's no crack! I've seen small cracks etc... never seen that happrn! The glass they're using has to be defective. Somthing had to of gone wrong during the manufacturing process.

NJMarch3 · 11/11/2014, 12:52 PM

Hi Folks, I recently had a Nuvo 16 crack on the curved part of the glass and 16 gallons of water remained on the floor for hours.
when I woke up I heard the pump gasping for water and instantly knew something was wrong.
I managed to save fish and softies, they are being hosted by my LFS PetsPlus
in Fairless hills PA. So I called IM and spoke to a rep who assured me that the manufacturer would replace the tank ASAP. Its been two days so far and I havent heard anything. I wiil keep this forum updated.

ExpensiveHobby · 11/11/2014, 01:25 PM

Quote:

Originally Posted by NJMarch3

Hi Folks, I recently had a Nuvo 16 crack on the curved part of the glass and 16 gallons of water remained on the floor for hours.
when I woke up I heard the pump gasping for water and instantly knew something was wrong.
I managed to save fish and softies, they are being hosted by my LFS PetsPlus
in Fairless hills PA. So I called IM and spoke to a rep who assured me that the manufacturer would replace the tank ASAP. Its been two days so far and I havent heard anything. I wiil keep this forum updated.

Do you have a receipt for the tank? That's where I'm screwed if mine breaks. Although knock on wood Im going on 2 years + with the MP10 on the side and everything.

To the other guy discussing the Gen 1 vs Gen 2 tanks. Im going to look tonight for the SN# and post it, I'd like to know which Gen mine is.

NJMarch3 · 11/17/2014, 03:21 PM

Yes I did have a receipt. I called IM and they sent me a Brand new 20 gallon Fusion kit complete less the led lights.
Also the sent me a new pump for my skimmer mate
They were very helpful and my new tank just arrived today. 1 week total.

ExpensiveHobby · 11/17/2014, 04:34 PM

Quote:

Originally Posted by NJMarch3

Yes I did have a receipt. I called IM and they sent me a Brand new 20 gallon Fusion kit complete less the led lights.
Also the sent me a new pump for my skimmer mate
They were very helpful and my new tank just arrived today. 1 week total.

Thats pretty good. 1 week turnaround is great. You could keep live stock is a rubbermaid with a power head and heater for a week!

I'm nervous because I bought my Nuvo used from someone with no receipt. Im S-O-L if it breaks

NJMarch3 · 11/19/2014, 07:30 AM

I was impressed. Ireally thought it was going to be a Pain.. but not too much.
My LFS is caring for my coral, live rock , and fish.

NJMarch3 · 11/21/2014, 07:17 PM

Just tested water ... perfect took sample to LFS Petsplus Fairless hills and had them test it ready to add softies and original fish. I owe a debt of gratitude to Ryan at the store for caring for my stuff.

Arubix · 01/08/2015, 11:56 PM

My Nuvo 16 just cracked last night. It was like it just split apart on the side where my mp10 was. Had it for about 2+ years.

Also, I worked at a local shop here in Orlando and NUVO 16's cracking were so common. IM would call us and let us know that a customer was coming by to drop off the tank and we would replace it with one of ours in stock and IM would send us a new one. Also, we had a couple of Nuvo 30 gallons crack as well. As far as I can remember, they all were cracked on the side.

So if anybody knows about this, its definitely IM. They just won't issue a recall or do anything about it.

09/22/2014, 07:02 AM	#59
Puterguru Registered Member Join Date: May 2003 Location: Florida - Lady Lake Posts: 395	Well I was excited about this tank. Getting back into the hobby. After everything I have read in this thread though I think I am going to stay away from this one. __________________ Chris Current Tank Info: I currently Have no Tanks :-(

09/22/2014, 01:40 PM	#67
Reef Man Dan Registered Member Join Date: Aug 2013 Location: Edmonton, AB, Canada Posts: 93	I'm so glad I came across this!! I've been looking into grabbing one of these for a couple of weeks now. __________________ IM Lagoon 25, 2x Kessil a160w, desktop Ghost skimmer, Apex Gold, Mixed SPS/LPS/Softy Reef

11/11/2014, 12:52 PM	#69
NJMarch3 Registered Member Join Date: Aug 2011 Location: NJ Posts: 4	IM Nuvo 16 Cracked Hi Folks, I recently had a Nuvo 16 crack on the curved part of the glass and 16 gallons of water remained on the floor for hours. when I woke up I heard the pump gasping for water and instantly knew something was wrong. I managed to save fish and softies, they are being hosted by my LFS PetsPlus in Fairless hills PA. So I called IM and spoke to a rep who assured me that the manufacturer would replace the tank ASAP. Its been two days so far and I havent heard anything. I wiil keep this forum updated.

07/06/2014, 09:21 AM	#51
Skyzpop Registered Member Join Date: Jun 2014 Location: Phoenix, AZ Posts: 21	I just purchased my Nuvo 16 and have had it up and running now for a week, so far so good. I do know there are GEN1 and GEN2 models out there from all the research I did before I purchased my Nuvo but not sure what the build date cut off is for each...hopefully the tank cracking issues are on the older GEN1 models and not the newer GEN2s.

08/13/2014, 05:48 AM	#52
jam583 Registered Member Join Date: Mar 2014 Location: Phoenix, MD Posts: 260	100% stock nuvo 16 .. no powerheads. Wife heard a noise and tank was leaking out. 6 months old. Will do a full review with pics soon. Happened last night.

09/14/2014, 01:51 PM	#53
Paradiddle7 Registered Member Join Date: Nov 2004 Location: Amherst Posts: 797	My Nuvo 16 just cracked top to bottom in the front right corner. I've had it 6 months and babied it. Never let anyone touch it or get close to it. So heartbroken to come home to a tank with no water. I'm still cleaning up the mess. The failure rate is way too high to trust this brand. Just like you don't see everyone who hasn't had a problem post, you don't see all the failures post either because you can't see across all forums, people who don't post etc... Flying is extremely safe, but if I told you that the plane you were about to get on crashes 1000 times more often than all the other planes, would you feel comfortable boarding it? I loved the tank until this point and the company assured me that the thicker glass would prevent this. Nobody was home when this happened. Who knows how many hundreds of dollars this will cost me.

09/14/2014, 02:49 PM	#54
jam583 Registered Member Join Date: Mar 2014 Location: Phoenix, MD Posts: 260	Sorry to hear man. Same thing happened to me, post before yours. Luckily we were home. Innovative Marine needs to investigate this.

09/14/2014, 02:56 PM	#55
Paradiddle7 Registered Member Join Date: Nov 2004 Location: Amherst Posts: 797	If they are going to replace mine, I'm going to ask for the Fusion 20 instead. It's $50 cheaper, so maybe they'll do it. I will NOT run a Nuvo ever again.

09/14/2014, 03:08 PM	#56
jam583 Registered Member Join Date: Mar 2014 Location: Phoenix, MD Posts: 260	I got a replacement but didn't use it myself either. Keep in mind, took 1 month to get my replacement. A shipment had to arrive from China

09/15/2014, 09:05 PM	#57
Paradiddle7 Registered Member Join Date: Nov 2004 Location: Amherst Posts: 797	So far IM has been great. They were very apologetic as well. We'll see what they do.

09/16/2014, 02:37 PM	#58
Paradiddle7 Registered Member Join Date: Nov 2004 Location: Amherst Posts: 797	I'm very happy with the resolution from IM. I posted this is another thread. Update: Innovative Marine has been so exceptional to work with. Thanks to Randy at ARC, he has worked out a deal with them to get my tank replaced with a Fusion 20. He's letting me take one of his in stock tanks now and IM will replace it for him in the next shipment. It sounds like both of them are doing me a favor to get me the different tank, so I really appreciate that. IM has been outstanding though, very professional and apologetic.

09/22/2014, 10:01 AM	#62
Hzuiel Registered Member Join Date: Oct 2012 Location: Louisville KY Posts: 344	I notice a lot of people focusing pretty heavily on whether or not they are going to replace the tank, and that confuses me because.....who cares. That is like worrying if a company will replace a defective infant car seat after your child was ejected through the windshield. The glass box itself is usually the cheapest part of a build. Even an expensive pre-made or custom aquarium isn't that expensive in the light of having to clean up the mess and the possibly hundreds or thousands of dollars in collateral damage to electronics, furniture, carpet/flooring, sub flooring, etc. On top of losing beloved pets and who knows how much money worth of livestock. 16 gallons might not seem like a lot of space, but for people who buy large colonies of corals, you could easily have 500-1000 dollars worth of livestock in a 16g. I don't see how them replacing the tank even matters to anyone, it's meaningless. You lose everything, they only have to replace a cheap tank(apparently from china according to another post) with another one out of their warehouse. I know that no one in this hobby really offers anything better in the way of a damage guarantee, but if they aren't going to offer any more of a guarantee, then they need to at least make the tanks more robust, because failure is not an option for aquariums. The materials used should be able to handle a reasonable amount of punishment. Seams should be able to handle a reasonable margin of error on being level, not everyone is a master carpenter and even if you buy a pre-fab stand from the manufacturer, who is to say the floor if perfectly level? I've seen plenty of off level floors and ceilings. If shipping is an issue they should be packaged better. It is really bad for an aio to fail like this as well. I would expect less failures for amateurs drilling tanks with 5 dollar chinese hole saws, than a finished product that people aren't modifying after the purchase. The fact that someone starts a thread just to ask if this is still a common problem and at least 4 people post having had theirs fail just since the start of the thread is disturbing. I would certainly never buy one of these, and possibly nothing else from that manufacturer.

11/17/2014, 03:21 PM	#71
NJMarch3 Registered Member Join Date: Aug 2011 Location: NJ Posts: 4	Yes I did have a receipt. I called IM and they sent me a Brand new 20 gallon Fusion kit complete less the led lights. Also the sent me a new pump for my skimmer mate They were very helpful and my new tank just arrived today. 1 week total.

11/19/2014, 07:30 AM	#73
NJMarch3 Registered Member Join Date: Aug 2011 Location: NJ Posts: 4	I was impressed. Ireally thought it was going to be a Pain.. but not too much. My LFS is caring for my coral, live rock , and fish.

11/21/2014, 07:17 PM	#74
NJMarch3 Registered Member Join Date: Aug 2011 Location: NJ Posts: 4	Just tested water ... perfect took sample to LFS Petsplus Fairless hills and had them test it ready to add softies and original fish. I owe a debt of gratitude to Ryan at the store for caring for my stuff.

01/08/2015, 11:56 PM	#75
Arubix Registered Member Join Date: Apr 2013 Posts: 1	My Nuvo 16 just cracked last night. It was like it just split apart on the side where my mp10 was. Had it for about 2+ years. Also, I worked at a local shop here in Orlando and NUVO 16's cracking were so common. IM would call us and let us know that a customer was coming by to drop off the tank and we would replace it with one of ours in stock and IM would send us a new one. Also, we had a couple of Nuvo 30 gallons crack as well. As far as I can remember, they all were cracked on the side. So if anybody knows about this, its definitely IM. They just won't issue a recall or do anything about it.