ASM skimmer question and ASM customer service worst by far

babyjess210 · 02/26/2007, 01:37 PM

I have a G1x in my 20gal sump for my main tank which is 75 gallon. I unplug my return pump for feeding of reefroids and eveytime i plug the return pump in my skimmer overflow. Can anyone help me? Is this part of break in? The skimmer is 2 weeks old. Other than the overflow the skimmer skim some nasty stuff.

I call ASM and they have the worst customer service by far. Rita is the person i spoke to said she is the general manager and said they don't like talking to customer due to the lack of time. hahahahaha customer keeps your door open.

Kenny

DRC69 · 02/26/2007, 01:42 PM

Maybe they need a New and BETTER GM??
I was going to buy a ASM skimmer in the next couple of months, maybe I'll look else where!!!

rykwong · 02/26/2007, 01:45 PM

Quote:

Originally posted by babyjess210
I have a G1x in my 20gal sump for my main tank which is 75 gallon. I unplug my return pump for feeding of reefroids and eveytime i plug the return pump in my skimmer overflow. Can anyone help me? Is this part of break in? The skimmer is 2 weeks old. Other than the overflow the skimmer skim some nasty stuff.

I call ASM and they have the worst customer service by far. Rita is the person i spoke to said she is the general manager and said they don't like talking to customer due to the lack of time. hahahahaha customer keeps your door open.

Kenny

Well, is it overflowing everytime after you put the food in? This happens all the time with many skimmers due to some residue in the food. You just have to leave the skimmer off longer or feed it some other food. My euroreef, similar to your ASM, overflows all the time when I feed it frozen forumla I.

babyjess210 · 02/26/2007, 01:58 PM

Quote:

Originally posted by rykwong
Well, is it overflowing everytime after you put the food in? This happens all the time with many skimmers due to some residue in the food. You just have to leave the skimmer off longer or feed it some other food. My euroreef, similar to your ASM, overflows all the time when I feed it frozen forumla I.

Thank for the response

no it happen everytime i turn off the return pump. I did a water change and clean the cup out yesterday and same thing overflow everywhere. I don't understand, the water level stay the same (8")cuz of the baffles in my sump.

If i would have know that their customer service is that bad then i would got a deltec like Bebo said. hahahahaha

fish590a · 02/26/2007, 02:06 PM

You might want to check this out.

Quote:

Originally posted by DRC69
Maybe they need a New and BETTER GM??
I was going to buy a ASM skimmer in the next couple of months, maybe I'll look else where!!!

phender · 02/26/2007, 02:07 PM

Sounds like the the venturi isn't sucking on the restart. Put your finger over the air intake for a second and take it off. Sometimes that helps. You also might want to take off the venturi and check to see that it is not clogged.

lowbudget · 02/26/2007, 02:19 PM

he is not turning on the skimmer pump is the return to the tank the skimmer pump stays on.

GTR · 02/26/2007, 02:53 PM

Where did you buy it?

SteveU

babyjess210 · 02/26/2007, 03:00 PM

Quote:

Originally posted by gtrestoration
Where did you buy it?

SteveU

Jeff's in Gardena. I talk to them and they said try raising the skimmer about 2".

Phil
I covered the hose and check the venturi.

codybug · 02/26/2007, 03:07 PM

Try the ASM forum.

http://www.asmskimmer.com/phpBB2/vie...3d102b67675a0d

Som1else · 02/26/2007, 03:20 PM

This happens to me when i do water changes. What happens is your water level rises in your sump which makes it easier for your skimmer pump to push more water into the skimmer causing an overflow. I have to unplug my skimmer when i do water changes for this reason also. The only way to fix this is probably to raise the skimmer although I dont think this will solve the problem because you will have to restrict the outflow enough to get the correct water height since the skimmer is raised up, then when you fill up the sump you will run into the same problem. Try raising it though and post your results.

GTR · 02/26/2007, 04:06 PM

If I understood correct the skimmer sits in an area that has the water level controlled by baffles so it should then remain constant even with the return pump off.

SteveU

chaffey · 02/26/2007, 04:10 PM

did you upgrade the pump ? G1x comes with sedra 3500, if you have bigger pump then this will happend all the times. Second if you trun your pump off, let the water run for few hours after water change or water feeding, turn the skimmer pump back on.

I suspecting your pump is too big.

babyjess210 · 02/26/2007, 04:16 PM

Yes the water level stays at 8" all the time. I tried pump off, pump on and nothing works. I do clean the cup before all this cuz one time some skimmate went into my tank when it overflow.

Here a pic

[IMG] http://reefcentral.com/gallery/data/...P2111447bb.JPG[/IMG]

chaffey · 02/26/2007, 04:19 PM

check the pump, it's 3500 model or 5000 or 9000

babyjess210 · 02/26/2007, 04:29 PM

3500 and i didn't do any mods. Will the gate valve help? I end up removing the adjustment tube yesterday and it stop overflowing. I waited a 4 hours and i was able put back the tube and skim without overflowing.

GTR · 02/26/2007, 06:16 PM

What happens when you shut off the skimmer pump and restart it?

What happens when you shut down the return pump for a bit then restart it without feeding?

What happens if you shut down the return pump and pour a small amount of the food you use in the tank directly into the skimmer chamber of the sump?

You need to determine if it's the skimmer or the food mix you're using.

SteveU

babyjess210 · 02/26/2007, 06:21 PM

Quote:

Originally posted by gtrestoration
What happens when you shut off the skimmer pump and restart it?

What happens when you shut down the return pump for a bit then restart it without feeding?

What happens if you shut down the return pump and pour a small amount of the food you use in the tank directly into the skimmer chamber of the sump?

You need to determine if it's the skimmer or the food mix you're using.

SteveU

What happens when you shut off the skimmer pump and restart it?
Skimmer work fine

What happens when you shut down the return pump for a bit then restart it without feeding?
Skimmer overflow

What happens if you shut down the return pump and pour a small amount of the food you use in the tank directly into the skimmer chamber of the sump?
Haven't try that. The overflow happens when i turn off the return pump for any reason.

Bergovoy · 02/26/2007, 08:27 PM

It looks liek a real new set up, and with no refugium.

I would guess you either need to wait longer after feeding, and turning on the pump. Once you turn on the pump, i8t will stir up some detrius or other types of protein.

Check the riser pipe and do raise it two inches, then start lowering it after one day intervals.

But I would guess, that you feed too much, the type of food is got some stuff in it, and there is a lot of left over food or waste that is getting caught back into the skimmer after pump startup.

Get a refugium going in that middle compartment, with more live rock, cu tback on food qty, longer gap in between pump startup and skimmer start up. (skimmer is off during feeding right?)

Bill

phishx · 02/26/2007, 10:03 PM

like gas... this to shall pass

818 · 02/26/2007, 10:12 PM

The food you are feeding might be oily. Also some additives like chloromine removers, and nitrate/ite ammonia additives, ph buffers in liquid form will cause the same reaction. Installing new filter socks, large water changes with tap water. Plus the skimmer is only 2 weeks old. The ASM skimmer is completely user friendly, though these problems can happen with any skimmer.

You should'nt rant on a skimmers peformance or anyones customer service, if the user is new and still trying to figure out a products ability/mechanisms. Though I do agree, they should at least take 5 minutes of their time to see if they can figure out the problem. Then again they probably dont own an ASM skimmer

If your ever in my part of town, come on by with your skimmer and Ill take a look at it.

Sam

one more question...What pump are you using for your ASM G2?

GTR · 02/27/2007, 08:32 AM

But he said if he turns of the return pump, feeds nothing and then turns it back on the the skimmer will overflow so it's not the food.

FWIW, I don't have a single food that I feed that causes the skimmer to over-foam, just the opposite, the foam head will collapse for at least a few minutes.

IMO, the skimmer is set "on the edge" and any minor change is causing the overflow.

SteveU

babyjess210 · 02/27/2007, 12:21 PM

Thanks Steve
And Yes the food have nothing to do with my problem. I tried something different last night. I turn the return pump and skimmer off, fed my tank and turn the return pump on and ran the tank with the skimmer off for a hour and when i turn the skimmer on...... no overflow. hopefully this will correct my problem for some strange reason that i can't explain.
Thanks for all the response and help.
Kenny

02/26/2007, 01:37 PM	#1
babyjess210 Registered Member Join Date: Aug 2006 Location: Culver City, CA Posts: 1,693	ASM skimmer question and ASM customer service worst by far I have a G1x in my 20gal sump for my main tank which is 75 gallon. I unplug my return pump for feeding of reefroids and eveytime i plug the return pump in my skimmer overflow. Can anyone help me? Is this part of break in? The skimmer is 2 weeks old. Other than the overflow the skimmer skim some nasty stuff. I call ASM and they have the worst customer service by far. Rita is the person i spoke to said she is the general manager and said they don't like talking to customer due to the lack of time. hahahahaha customer keeps your door open. Kenny

02/26/2007, 01:42 PM	#2
DRC69 Oh Well Join Date: Mar 2005 Location: RSM, CA Posts: 3,430	Maybe they need a New and BETTER GM?? I was going to buy a ASM skimmer in the next couple of months, maybe I'll look else where!!! __________________ Thanks, D Current Tank Info: "A government big enough to give you everything you want is a government big enough to take from you everything you have" ----- Thomas Jefferson

02/26/2007, 02:07 PM	#6
phender Registered Member Join Date: Aug 2004 Location: Yorba Linda, CA Posts: 4,561	Sounds like the the venturi isn't sucking on the restart. Put your finger over the air intake for a second and take it off. Sometimes that helps. You also might want to take off the venturi and check to see that it is not clogged. __________________ Phil Current Tank Info: 50 gal reef, used to have - 60 gal reef, 40 gal reef, 2-20 gal clownfish tanks which were also reefs.

02/26/2007, 02:53 PM	#8
GTR Registered Member Join Date: Apr 2003 Location: Twin Falls, ID Posts: 7,152	Where did you buy it? SteveU __________________ AKA, Riff

02/26/2007, 04:06 PM	#12
GTR Registered Member Join Date: Apr 2003 Location: Twin Falls, ID Posts: 7,152	If I understood correct the skimmer sits in an area that has the water level controlled by baffles so it should then remain constant even with the return pump off. SteveU __________________ AKA, Riff

02/26/2007, 02:19 PM	#7
lowbudget Registered Member Join Date: Oct 2006 Location: Los Angeles Posts: 5,258	he is not turning on the skimmer pump is the return to the tank the skimmer pump stays on.

02/26/2007, 03:07 PM	#10
codybug Registered Member Join Date: Feb 2005 Location: Irvine, Calif Posts: 644	Try the ASM forum. http://www.asmskimmer.com/phpBB2/vie...3d102b67675a0d

02/26/2007, 03:20 PM	#11
Som1else Registered Member. Join Date: Nov 2005 Location: San Diego Posts: 305	This happens to me when i do water changes. What happens is your water level rises in your sump which makes it easier for your skimmer pump to push more water into the skimmer causing an overflow. I have to unplug my skimmer when i do water changes for this reason also. The only way to fix this is probably to raise the skimmer although I dont think this will solve the problem because you will have to restrict the outflow enough to get the correct water height since the skimmer is raised up, then when you fill up the sump you will run into the same problem. Try raising it though and post your results.

02/26/2007, 04:10 PM	#13
chaffey Moved On Join Date: Jul 2006 Location: Placentia / Rancho Cucamonga Posts: 2,080	did you upgrade the pump ? G1x comes with sedra 3500, if you have bigger pump then this will happend all the times. Second if you trun your pump off, let the water run for few hours after water change or water feeding, turn the skimmer pump back on. I suspecting your pump is too big.

02/26/2007, 04:16 PM	#14
babyjess210 Registered Member Join Date: Aug 2006 Location: Culver City, CA Posts: 1,693	Yes the water level stays at 8" all the time. I tried pump off, pump on and nothing works. I do clean the cup before all this cuz one time some skimmate went into my tank when it overflow. Here a pic [IMG] http://reefcentral.com/gallery/data/...P2111447bb.JPG[/IMG]

02/26/2007, 04:19 PM	#15
chaffey Moved On Join Date: Jul 2006 Location: Placentia / Rancho Cucamonga Posts: 2,080	check the pump, it's 3500 model or 5000 or 9000

02/26/2007, 04:29 PM	#16
babyjess210 Registered Member Join Date: Aug 2006 Location: Culver City, CA Posts: 1,693	3500 and i didn't do any mods. Will the gate valve help? I end up removing the adjustment tube yesterday and it stop overflowing. I waited a 4 hours and i was able put back the tube and skim without overflowing.

02/26/2007, 06:16 PM	#17
GTR Registered Member Join Date: Apr 2003 Location: Twin Falls, ID Posts: 7,152	What happens when you shut off the skimmer pump and restart it? What happens when you shut down the return pump for a bit then restart it without feeding? What happens if you shut down the return pump and pour a small amount of the food you use in the tank directly into the skimmer chamber of the sump? You need to determine if it's the skimmer or the food mix you're using. SteveU __________________ AKA, Riff

02/26/2007, 08:27 PM	#19
Bergovoy Moved On Join Date: Nov 2006 Location: Monrovia, CA Posts: 2,163	It looks liek a real new set up, and with no refugium. I would guess you either need to wait longer after feeding, and turning on the pump. Once you turn on the pump, i8t will stir up some detrius or other types of protein. Check the riser pipe and do raise it two inches, then start lowering it after one day intervals. But I would guess, that you feed too much, the type of food is got some stuff in it, and there is a lot of left over food or waste that is getting caught back into the skimmer after pump startup. Get a refugium going in that middle compartment, with more live rock, cu tback on food qty, longer gap in between pump startup and skimmer start up. (skimmer is off during feeding right?) Bill

02/26/2007, 10:03 PM	#20
phishx Moved On Join Date: Dec 2006 Location: TORRANCE Posts: 1,297	like gas... this to shall pass

02/26/2007, 10:12 PM	#21
818 Registered Member Join Date: Oct 2005 Location: Southern California Posts: 6,759	The food you are feeding might be oily. Also some additives like chloromine removers, and nitrate/ite ammonia additives, ph buffers in liquid form will cause the same reaction. Installing new filter socks, large water changes with tap water. Plus the skimmer is only 2 weeks old. The ASM skimmer is completely user friendly, though these problems can happen with any skimmer. You should'nt rant on a skimmers peformance or anyones customer service, if the user is new and still trying to figure out a products ability/mechanisms. Though I do agree, they should at least take 5 minutes of their time to see if they can figure out the problem. Then again they probably dont own an ASM skimmer If your ever in my part of town, come on by with your skimmer and Ill take a look at it. Sam one more question...What pump are you using for your ASM G2? __________________ I'll be back.

02/27/2007, 08:32 AM	#22
GTR Registered Member Join Date: Apr 2003 Location: Twin Falls, ID Posts: 7,152	But he said if he turns of the return pump, feeds nothing and then turns it back on the the skimmer will overflow so it's not the food. FWIW, I don't have a single food that I feed that causes the skimmer to over-foam, just the opposite, the foam head will collapse for at least a few minutes. IMO, the skimmer is set "on the edge" and any minor change is causing the overflow. SteveU __________________ AKA, Riff

02/27/2007, 12:21 PM	#23
babyjess210 Registered Member Join Date: Aug 2006 Location: Culver City, CA Posts: 1,693	Thanks Steve And Yes the food have nothing to do with my problem. I tried something different last night. I turn the return pump and skimmer off, fed my tank and turn the return pump on and ran the tank with the skimmer off for a hour and when i turn the skimmer on...... no overflow. hopefully this will correct my problem for some strange reason that i can't explain. Thanks for all the response and help. Kenny