Foam Covers

bayreef · 10/13/2007, 07:31 AM

I ordered new foam covers for the wet side. One came in with a ring from the washer that was shipped with it and a nic out of one side. Also i am not sure about shipping charges it cost me 5.00 to have you ship 2 foam covers and 2 washers the envelope says 1.25 or so and the cost of packaging looks to be about 1.00 at most. so why 5.00 ? anyway i am still in need of 1 foam cover that is not damaged.

EcoTech Marine · 10/13/2007, 11:48 AM

Foam covers? We have not shipped any foam covers. I'm sorry but I'm not certain what you are referring to?

-Tim

bayreef · 10/13/2007, 12:24 PM

well ice cap told my they had no idea eithier. order day 10/2 ship date 10/3 internal packing slip number 16483 vt/wet frame cover and vt/plastic magnet washer. Ice cap said they do not have these parts so it has to be you. Also why is my full credit card number on the reciept as well as the full exparation date ?? i guess now i need a new card. i replied to this fourm to replace the covers.

bayreef · 10/13/2007, 12:28 PM

so i guess it is ice cap

bayreef · 10/13/2007, 12:39 PM

sorry if i over reacted it was just alarming to see my full card number on both reciepts, i am over it i just need another foam cover. thanks

EcoTech Marine · 10/13/2007, 01:56 PM

bayreef-

You never received a foam cover. I believe the part you are referring to is the wet frame cover

If this is not correct, please consult your owner's manual and try and figure out exactly which part you are referring to.

The nick out of one side of the wet frame cover that you received is nothing to worry about, that's just the way some of them are. Usually it's from clipping the sprue off of the part and doesn't affect the part's functionality in any way.

Anyway, if there was an error on our part and only one wet frame cover was shipped instead of two, I'm sure that Dave will act on it immediately on Monday.

-Tim

IceCap Service · 10/13/2007, 02:14 PM

Icecap did indeed ship 2 "plastic wet frame covers". Your post sounded as if it was for the new foam nozzle covers which are not shipping as yet. Having a ring imprint will have no affect on the wet frame cover and as Tim said, the nick is not a problem and will not affect the functionality.

bayreef · 10/13/2007, 02:28 PM

ok guys sorry for the wording error , i did however correct myself in a previous post. I have both wet frame covers , I would please ask you to advise your shipping department not to put anything in between the foam covers like a washer or whatever, it makes an imprint. And while this may not effect the funtionality it is avoidable altogether. Thanks

on a separate note I would like to recognize both Ice Cap and Ecotech for the outstanding customer service (on a saturday at that!) Sorry for the confusion

10/13/2007, 07:31 AM	#1
bayreef Registered Member Join Date: Mar 2007 Location: dallas, tx. Posts: 141	Foam Covers I ordered new foam covers for the wet side. One came in with a ring from the washer that was shipped with it and a nic out of one side. Also i am not sure about shipping charges it cost me 5.00 to have you ship 2 foam covers and 2 washers the envelope says 1.25 or so and the cost of packaging looks to be about 1.00 at most. so why 5.00 ? anyway i am still in need of 1 foam cover that is not damaged. __________________ striving to learn new skills and remain teachable Current Tank Info: 120 sps, 80 sump/fuge,

10/13/2007, 11:48 AM	#2
EcoTech Marine RC Sponsor Join Date: Sep 2005 Location: Allentown, PA Posts: 4,870	Foam covers? We have not shipped any foam covers. I'm sorry but I'm not certain what you are referring to? -Tim __________________ Tim Marks President EcoTech Marine www.ecotechmarine.com If the above information doesn't help you, please contact us at 1-800-785-0338 ext. 2 or by e-mailing [email]support@ecotech

10/13/2007, 12:24 PM	#3
bayreef Registered Member Join Date: Mar 2007 Location: dallas, tx. Posts: 141	well ice cap told my they had no idea eithier. order day 10/2 ship date 10/3 internal packing slip number 16483 vt/wet frame cover and vt/plastic magnet washer. Ice cap said they do not have these parts so it has to be you. Also why is my full credit card number on the reciept as well as the full exparation date ?? i guess now i need a new card. i replied to this fourm to replace the covers. __________________ striving to learn new skills and remain teachable Current Tank Info: 120 sps, 80 sump/fuge,

10/13/2007, 12:28 PM	#4
bayreef Registered Member Join Date: Mar 2007 Location: dallas, tx. Posts: 141	so i guess it is ice cap __________________ striving to learn new skills and remain teachable Current Tank Info: 120 sps, 80 sump/fuge,

10/13/2007, 12:39 PM	#5
bayreef Registered Member Join Date: Mar 2007 Location: dallas, tx. Posts: 141	sorry if i over reacted it was just alarming to see my full card number on both reciepts, i am over it i just need another foam cover. thanks __________________ striving to learn new skills and remain teachable Current Tank Info: 120 sps, 80 sump/fuge,

10/13/2007, 01:56 PM	#6
EcoTech Marine RC Sponsor Join Date: Sep 2005 Location: Allentown, PA Posts: 4,870	bayreef- You never received a foam cover. I believe the part you are referring to is the wet frame cover If this is not correct, please consult your owner's manual and try and figure out exactly which part you are referring to. The nick out of one side of the wet frame cover that you received is nothing to worry about, that's just the way some of them are. Usually it's from clipping the sprue off of the part and doesn't affect the part's functionality in any way. Anyway, if there was an error on our part and only one wet frame cover was shipped instead of two, I'm sure that Dave will act on it immediately on Monday. -Tim __________________ Tim Marks President EcoTech Marine www.ecotechmarine.com If the above information doesn't help you, please contact us at 1-800-785-0338 ext. 2 or by e-mailing [email]support@ecotech

10/13/2007, 02:14 PM	#7
IceCap Service Registered Member Join Date: Oct 2000 Posts: 302	Icecap did indeed ship 2 "plastic wet frame covers". Your post sounded as if it was for the new foam nozzle covers which are not shipping as yet. Having a ring imprint will have no affect on the wet frame cover and as Tim said, the nick is not a problem and will not affect the functionality.

10/13/2007, 02:28 PM	#8
bayreef Registered Member Join Date: Mar 2007 Location: dallas, tx. Posts: 141	ok guys sorry for the wording error , i did however correct myself in a previous post. I have both wet frame covers , I would please ask you to advise your shipping department not to put anything in between the foam covers like a washer or whatever, it makes an imprint. And while this may not effect the funtionality it is avoidable altogether. Thanks on a separate note I would like to recognize both Ice Cap and Ecotech for the outstanding customer service (on a saturday at that!) Sorry for the confusion __________________ striving to learn new skills and remain teachable Current Tank Info: 120 sps, 80 sump/fuge,