broken koralia powerhead

pledosophy · 11/18/2008, 01:32 AM

So the little red piece that held the powerhead to the mount snapped today. I have had the powerhead for 7 months. The warranty says it is good for 24 months. I have the box and receipt.

Has anyone else had this porblem? Did Hydor honor the warranty?

deaclauderdale · 11/18/2008, 02:25 AM

My hydor's work great but I would think they would honor their warranty.

JustinReef · 11/18/2008, 02:39 AM

I had that problem several times. Doubt it would be covered though since its been broken by force (not that it takes much with those pieces of...). I think the warranty covers just stuff like the motors and normal ware.

I just took them snapping as a sign to move on to a quality product

Flipper62 · 11/18/2008, 03:15 AM

I have never had that red / round mound snap.......HOWEVER......I think that design is the worst thing that I have seen since AMC came out with the PACER in the 70's.........Fish bowl on wheels

I am working on a much better mount for the Koralia.

I built one & testing it in my tanks....So far the snails have not knocked it off the mount..... It has not fallen out of the mount ... It has not snapped off.........so far, way better then the stock mount

pledosophy · 11/18/2008, 12:59 PM

Dude you mocked my ride. :O

If they tell me it was broken by force I'm going to laugh at them. I bumped it with my elbow.

I actually love how it works, but if they don't honor this I'll be done with hydors. 7 months is not long enough for the materials to be snapping. There ball design should have absorbed the "blow".

cap1956 · 11/18/2008, 01:34 PM

Contact them and see. I found them to have great customer service when my Koralia 4 stopped working. They shipped a new one right out.

sus · 11/20/2008, 01:34 PM

This happened to me a while back. They are extremely good with customer service. I just emailed them and told them what happened, two days later I had not just a new red piece, but a whole new magnet assembly dry and wet.

maynardjames · 11/20/2008, 08:38 PM

had problem with broken impeller shaft. shipped a replacement right out. great customer service

plateboy3293 · 11/20/2008, 09:51 PM

I had a broken motor on a koralia one, brought it back to the store and they handed me a new one.

fillibar · 11/22/2008, 09:01 PM

The motor on my K4 died. No life from it at all. It looks to me like the epoxy they used to seal the back of the motor housing has corroded and crumbled. I took it out of the tank about a month ago and saw it in my pile of supplies. I decided to give it another go. Made sure everything was clean, aligned properly, no luck. I am betting some water leaked in and killed it through the epoxied area. Since I have no idea where the receipt is (probably destroyed it) I will probably crack it open at some point and see if a leak was truly the problem.

11/18/2008, 01:32 AM	#1
pledosophy Registered Member Join Date: Jan 2005 Location: Beaverton Posts: 5,290	broken koralia powerhead So the little red piece that held the powerhead to the mount snapped today. I have had the powerhead for 7 months. The warranty says it is good for 24 months. I have the box and receipt. Has anyone else had this porblem? Did Hydor honor the warranty?

11/18/2008, 02:25 AM	#2
deaclauderdale Lover of Fishies Join Date: Mar 2006 Location: Pasadena, CA Posts: 613	My hydor's work great but I would think they would honor their warranty. __________________ 70 Gal Cadlights (2) Radion G2's Bubble Magnus Curve5 Apex brain trust! Current Tank Info: Cadlights 70 reef tank, 2 Gen 2 Radions, BM Curve7 Skimmer

11/18/2008, 03:15 AM	#4
Flipper62 Premium Member Join Date: Apr 2008 Location: Naperville, Il. Business Owner, President & CEO Posts: 3,045	I have never had that red / round mound snap.......HOWEVER......I think that design is the worst thing that I have seen since AMC came out with the PACER in the 70's.........Fish bowl on wheels I am working on a much better mount for the Koralia. I built one & testing it in my tanks....So far the snails have not knocked it off the mount..... It has not fallen out of the mount ... It has not snapped off.........so far, way better then the stock mount __________________ If todays automobile had followed the same development as the computer, A Rolls Royce would cost $100.00. It would get a million miles per gallon, but it would explode once a year killing everyone inside." Current Tanks... 90 gal Reef... My awesome Office BioCube....( 180 was on hold ..no time ) ... The 180 gal has been sold...Yay..yay..yay. Hobby Experience: 19 years Reef...22 years FW Last edited by Flipper62; 11/18/2008 at 03:22 AM.

11/18/2008, 12:59 PM	#5
pledosophy Registered Member Join Date: Jan 2005 Location: Beaverton Posts: 5,290	Dude you mocked my ride. :O If they tell me it was broken by force I'm going to laugh at them. I bumped it with my elbow. I actually love how it works, but if they don't honor this I'll be done with hydors. 7 months is not long enough for the materials to be snapping. There ball design should have absorbed the "blow". __________________ 120g mixed reef 90g QT

11/20/2008, 08:38 PM	#8
maynardjames Registered Member Join Date: Jan 2007 Location: west tennessee Posts: 1,600	had problem with broken impeller shaft. shipped a replacement right out. great customer service __________________ if your 555 Current Tank Info: 120 rr dual overflows, solarflare t5 fixture,octo extreme 200,vortech mp40w esx2. brs reactor for carbon, brs reactor for gfo, 40 gal breeder sump

11/18/2008, 02:39 AM	#3
JustinReef Registered Member Join Date: Nov 2006 Posts: 3,715	I had that problem several times. Doubt it would be covered though since its been broken by force (not that it takes much with those pieces of...). I think the warranty covers just stuff like the motors and normal ware. I just took them snapping as a sign to move on to a quality product

11/18/2008, 01:34 PM	#6
cap1956 Registered Member Join Date: Sep 2005 Location: Titusville, Florida Posts: 105	Contact them and see. I found them to have great customer service when my Koralia 4 stopped working. They shipped a new one right out.

11/20/2008, 01:34 PM	#7
sus Premium Member Join Date: Nov 2007 Location: Arvada Colorado Posts: 606	This happened to me a while back. They are extremely good with customer service. I just emailed them and told them what happened, two days later I had not just a new red piece, but a whole new magnet assembly dry and wet.

11/20/2008, 09:51 PM	#9
plateboy3293 Registered Member Join Date: Jan 2007 Location: Hillsborough, New Jersey Posts: 1,038	I had a broken motor on a koralia one, brought it back to the store and they handed me a new one. __________________ Wars come and go but my soldiers stay eternal Current Tank Info: 155 gallon bow

11/22/2008, 09:01 PM	#10
fillibar Premium Member Join Date: Jan 2005 Location: Webster, NY Posts: 334	The motor on my K4 died. No life from it at all. It looks to me like the epoxy they used to seal the back of the motor housing has corroded and crumbled. I took it out of the tank about a month ago and saw it in my pile of supplies. I decided to give it another go. Made sure everything was clean, aligned properly, no luck. I am betting some water leaked in and killed it through the epoxied area. Since I have no idea where the receipt is (probably destroyed it) I will probably crack it open at some point and see if a leak was truly the problem.