Is PFO Lighting (Solaris) still in business?

roblack · 01/29/2009, 09:29 AM

I have been trying to get in touch with the people at PFO lighting regarding a malfunctioning Solaris, and no one has called be back in over 2 weeks. Are they still in business or did they go under? Have called them at least 10 times and left messages with Patrick Ormisten and several others. Does anyone know what is going on with PFO? Thanks!

GSMguy · 01/29/2009, 09:32 AM

check a couple threads below this one...

"interesting solaris info"

john rochon · 01/29/2009, 09:34 AM

don't be suprised if you never here from them again.

roblack · 01/29/2009, 09:49 AM

Thanks Nick and John for the replies. Actually got a return merchandise authorization back in Dec, but had a couple of questions before I sent it, and can't get a reply, and thus have been reluctant to send my light to people who don't return calls or emails. Guess I don't have a choice though, gonna go ahead and send it and hope for the best. Communication is extremely important to me, my favorite vendors are the ones I can talk to.

snslarison · 01/29/2009, 11:00 AM

They seem to be having a lot of issues.

LarryW · 01/29/2009, 11:36 AM

i would wait, as there have been lots of people trying to call since 1/19 with no response.

roblack · 01/29/2009, 09:39 PM

Luckily I have some great local reefers (FMAS) and my friend Emilio who let me borrow some T5s because don't have backup lights of my own. Considering going back to MHs with some solar supplementation in my show tank. The Solaris was doing good for me, just had a strip of lights go out and bulb replacement didn't work, and the computer is locked up, so can't adjust any settings. Going to send it in because it can only get worse and hopefully they will fix it and get it back to me before too long, even if they never return my phone calls or emails.

grigsy · 01/29/2009, 09:56 PM

I called there myself and got no reply. Strange.

01/29/2009, 09:29 AM	#1
roblack Registered Member Join Date: Jul 2006 Location: Miami Beach Posts: 3,094	Is PFO Lighting (Solaris) still in business? I have been trying to get in touch with the people at PFO lighting regarding a malfunctioning Solaris, and no one has called be back in over 2 weeks. Are they still in business or did they go under? Have called them at least 10 times and left messages with Patrick Ormisten and several others. Does anyone know what is going on with PFO? Thanks!

01/29/2009, 09:32 AM	#2
GSMguy Registered Member Join Date: Oct 2006 Location: Northern New Mexico Posts: 17,420	check a couple threads below this one... "interesting solaris info" __________________ Nick. Conehead. Shallow Reef club. Current Tank Info: 48"x27"x14" Envision Acrylic rimless, 6x39w ATi Sunpower, Custom ATB Deluxe Skimmer, 4x tunze nano stream,ATB flowstar 1500, ACJR, Tunze osmolator.

01/29/2009, 11:00 AM	#5
snslarison Registered Member Join Date: Sep 2003 Location: Downey, CA Posts: 1,430	They seem to be having a lot of issues. __________________ "Ok you Primitive Screwheads, listen up! You see this? This... is my BOOMSTICK! " -Army of Darkness

01/29/2009, 09:34 AM	#3
john rochon Registered Member Join Date: Dec 2001 Location: canada Posts: 2,082	don't be suprised if you never here from them again.

01/29/2009, 09:49 AM	#4
roblack Registered Member Join Date: Jul 2006 Location: Miami Beach Posts: 3,094	Thanks Nick and John for the replies. Actually got a return merchandise authorization back in Dec, but had a couple of questions before I sent it, and can't get a reply, and thus have been reluctant to send my light to people who don't return calls or emails. Guess I don't have a choice though, gonna go ahead and send it and hope for the best. Communication is extremely important to me, my favorite vendors are the ones I can talk to.

01/29/2009, 11:36 AM	#6
LarryW Premium Member Join Date: Sep 2002 Location: Colorado Springs, CO Posts: 1,778	i would wait, as there have been lots of people trying to call since 1/19 with no response.

01/29/2009, 09:39 PM	#7
roblack Registered Member Join Date: Jul 2006 Location: Miami Beach Posts: 3,094	Luckily I have some great local reefers (FMAS) and my friend Emilio who let me borrow some T5s because don't have backup lights of my own. Considering going back to MHs with some solar supplementation in my show tank. The Solaris was doing good for me, just had a strip of lights go out and bulb replacement didn't work, and the computer is locked up, so can't adjust any settings. Going to send it in because it can only get worse and hopefully they will fix it and get it back to me before too long, even if they never return my phone calls or emails.

01/29/2009, 09:56 PM	#8
grigsy Registered Member Join Date: Sep 2003 Location: Santa Cruz, CA Posts: 2,307	I called there myself and got no reply. Strange.