Just gotta vent about LA

smoothdog · 03/05/2009, 08:02 PM

So after hearing all the good things about LiveAquaria's quality and customer service I decided to give them a try. I've been looking for some bumble bee shrimp to see if they will help get rid of my asterinas and after several weeks of being on the mailing list I finally got the notice that they were in stock yesterday. Luckily the timing of the order couldn't be better since I was going to be home tomorrow. Placed my order for 2 of the shrimp and picked up a long finned fairy wrasse in order to get the $ amount high enough for them to fill the order. So today I get the tracking number and was thinking all was well when about 20 min later my phone rings, it's LA customer service to tell me they screwed up and only shipped one shrimp! Nice, since they are recommended to be kept in pairs similar to harlequins. The only other day that will work for me to get the other shrimp is Saturday and they wanted me to cough up the extra $22 for Sat. delivery. This is why I don't order livestock online.

frenchie · 03/05/2009, 08:32 PM

i would go here and complain about poor customer service, there error you shouldn't pay for it.

geoxman · 03/05/2009, 09:25 PM

that just ran on and on...I got through about 30 words and gave up. LA is very good at customer service so I would start there. good luck

Tonblogna · 03/05/2009, 09:56 PM

Had you sacraficed another moment of your precious time, you would have seen customer service was the source of his complaint.

bjc451 · 03/05/2009, 11:33 PM

i would be intrested in these also since i have 100,000 asterinas

Nanook · 03/05/2009, 11:48 PM

Bummer, hopefully they will fix you up! Liveaquaria has excellent customer service

smoothdog · 03/06/2009, 12:32 AM

Well, I posted to the LA vendor forum and they have asked me to PM my customer info and order number to look into it. I already spoke to 2 people on the phone today and while they apologized for the mistake they didn't seem in any way interested in trying to offer any solutions other than not charge me for the shrimp that didn't get sent. Hopefully I'll get a better response here.

michealprater · 03/06/2009, 06:21 AM

Quote:

Originally posted by geoxman
that just ran on and on...I got through about 30 words and gave up. LA is very good at customer service so I would start there. good luck

LOL. Really?

Forums are just not the place to visit if you dont like to read.

smoothdog · 03/06/2009, 09:48 AM

When I checked my messages this morning LA had already made good on their end. The second shrimp is being delivered tomorrow with no shipping charges! This is the kind of customer service I was expecting.

d.french, thanks for recommending to post in the vedor forum! It's funny how differently they responded when in the public eye.

smoothdog · 03/06/2009, 09:50 AM

Quote:

Originally posted by bjc451
i would be intrested in these also since i have 100,000 asterinas

I'll let you know how they work out.

geoxman · 03/07/2009, 11:01 PM

LA is always good with their CS. They are one of the best along with PA!
OT
I just got done smoking a chicken wrapped in pig bacon and the crust/bark was soggy. The other chicken was not as moist but it tasted better as the smoke came through. Lesson learned... never wrap a chicken in pig meat.
10:55 and I am off to a late, late dinner.
This vertical smoker is a PITA to figure out.....4 hours later??

Have you tried picking out the stars by hand? That worked for me

03/05/2009, 08:02 PM	#1
smoothdog Registered Member Join Date: Jan 2006 Location: St. Charles, MO Posts: 4,916	Just gotta vent about LA So after hearing all the good things about LiveAquaria's quality and customer service I decided to give them a try. I've been looking for some bumble bee shrimp to see if they will help get rid of my asterinas and after several weeks of being on the mailing list I finally got the notice that they were in stock yesterday. Luckily the timing of the order couldn't be better since I was going to be home tomorrow. Placed my order for 2 of the shrimp and picked up a long finned fairy wrasse in order to get the $ amount high enough for them to fill the order. So today I get the tracking number and was thinking all was well when about 20 min later my phone rings, it's LA customer service to tell me they screwed up and only shipped one shrimp! Nice, since they are recommended to be kept in pairs similar to harlequins. The only other day that will work for me to get the other shrimp is Saturday and they wanted me to cough up the extra $22 for Sat. delivery. This is why I don't order livestock online.

03/05/2009, 08:32 PM	#2
frenchie Registered Member Join Date: Jun 2006 Posts: 5,730	i would go here and complain about poor customer service, there error you shouldn't pay for it. __________________ Darrick slash member 24 gallon nano cube, LED lights, zoanthids, shrooms Current Tank Info: 93 gallon cube, ecotech LED, swc 160 cone skimmer, lots of softies

03/05/2009, 09:25 PM	#3
geoxman Premium Member Join Date: Aug 2004 Location: in my office Posts: 3,848	that just ran on and on...I got through about 30 words and gave up. LA is very good at customer service so I would start there. good luck __________________ "Why do you necessarily have to be wrong just because a few million people think you are?" F-Zappa Current Tank Info: an ice cube tray with brine shrimp in each cubicle

03/05/2009, 09:56 PM	#4
Tonblogna Registered Member Join Date: Sep 2007 Location: Waterloo, IL Posts: 748	Had you sacraficed another moment of your precious time, you would have seen customer service was the source of his complaint. __________________ Hey man you just peed your pants!! "Naaah man, I just drop it like its hot." (From my future book Booking Room Dialogues. Current Tank Info: 150 tall & 100 gallon sump. Mixed reef.

03/05/2009, 11:48 PM	#6
Nanook Ancient Eskimo Legend Join Date: Mar 2001 Location: Saint Louis, MO Posts: 41,852 Blog Entries: 11	Bummer, hopefully they will fix you up! Liveaquaria has excellent customer service __________________ The wind blew, the chit flew, and then they came two by two. ~~~~~~~~~~~~~~ Current Tank Info: 375g Tanganyikan Tank & 470g mixed reef

03/05/2009, 11:33 PM	#5
bjc451 Moved On Join Date: Mar 2005 Posts: 383	i would be intrested in these also since i have 100,000 asterinas

03/06/2009, 12:32 AM	#7
smoothdog Registered Member Join Date: Jan 2006 Location: St. Charles, MO Posts: 4,916	Well, I posted to the LA vendor forum and they have asked me to PM my customer info and order number to look into it. I already spoke to 2 people on the phone today and while they apologized for the mistake they didn't seem in any way interested in trying to offer any solutions other than not charge me for the shrimp that didn't get sent. Hopefully I'll get a better response here.

03/06/2009, 09:48 AM	#9
smoothdog Registered Member Join Date: Jan 2006 Location: St. Charles, MO Posts: 4,916	When I checked my messages this morning LA had already made good on their end. The second shrimp is being delivered tomorrow with no shipping charges! This is the kind of customer service I was expecting. d.french, thanks for recommending to post in the vedor forum! It's funny how differently they responded when in the public eye.

03/07/2009, 11:01 PM	#11
geoxman Premium Member Join Date: Aug 2004 Location: in my office Posts: 3,848	LA is always good with their CS. They are one of the best along with PA! OT I just got done smoking a chicken wrapped in pig bacon and the crust/bark was soggy. The other chicken was not as moist but it tasted better as the smoke came through. Lesson learned... never wrap a chicken in pig meat. 10:55 and I am off to a late, late dinner. This vertical smoker is a PITA to figure out.....4 hours later?? Have you tried picking out the stars by hand? That worked for me __________________ "Why do you necessarily have to be wrong just because a few million people think you are?" F-Zappa Current Tank Info: an ice cube tray with brine shrimp in each cubicle