Broke brand new hydor nano - is there a replacement part?

pompom · 04/29/2009, 05:17 PM

We bought another nano to replace the failing maxijet in our 15G. We have two powerheads with the other being a nano which is still working great.

Putting it together the purple stem that holds the pump to the magnet right where it attaches to the band/pump snapped. Because of where it snapped crazy glue isn't going to fix it, it would be an accident waiting to happen.

The LFS that I bought it at still hasn't called back and its been five days. They were looking to see if they could get a part to fix it. I can't find anything online for parts.

I don't know the terminology for these hydor nano parts. Do you guys know if it can be fixed? If so where would I look for parts? I've tried our common online stores and even ebay. I've just been looking up Hydor Nano Parts with little luck.

I'd really appreciate any advice you guys have.

KT

SWSaltwater · 04/29/2009, 05:26 PM

Send an email to hydor, top notch service in my experience......

pompom · 04/29/2009, 05:37 PM

I never even thought of that *blushing*. I've made it complicated thats for sure. Thanks for the suggestion.

UWUALineman · 04/29/2009, 06:33 PM

I did the same thing within five minutes of pulling it from the box. I just used massive amounts of glue to "repair" it. This is a poorly designed pump in that aspect. Keep us posted on what they do to correct the situation.

ozzyvega · 02/09/2011, 04:25 PM

Same thing just happened to me execpt it took about thirty seconds.

I will email them. Thanx for suggestion.

fullspeed · 02/09/2011, 04:47 PM

copied from thier web site.

"What do I do if the red mounting ball breaks off of my Koralia Nano?

Unfortunately the red ball mount on the Koralia Nano is not repairable. You need to contact Hydor USA Customer Service and they will instruct you on how to get a replacement unit."
http://www.hydor.com/faq?famprod=28

04/29/2009, 05:17 PM	#1
pompom Registered Member Join Date: Nov 2007 Posts: 56	Broke brand new hydor nano - is there a replacement part? We bought another nano to replace the failing maxijet in our 15G. We have two powerheads with the other being a nano which is still working great. Putting it together the purple stem that holds the pump to the magnet right where it attaches to the band/pump snapped. Because of where it snapped crazy glue isn't going to fix it, it would be an accident waiting to happen. The LFS that I bought it at still hasn't called back and its been five days. They were looking to see if they could get a part to fix it. I can't find anything online for parts. I don't know the terminology for these hydor nano parts. Do you guys know if it can be fixed? If so where would I look for parts? I've tried our common online stores and even ebay. I've just been looking up Hydor Nano Parts with little luck. I'd really appreciate any advice you guys have. KT Last edited by pompom; 04/29/2009 at 05:26 PM.

04/29/2009, 05:26 PM	#2
SWSaltwater Registered Member Join Date: Feb 2006 Location: Arizona, Tucson Posts: 1,119	Send an email to hydor, top notch service in my experience......

04/29/2009, 05:37 PM	#3
pompom Registered Member Join Date: Nov 2007 Posts: 56	I never even thought of that blushing. I've made it complicated thats for sure. Thanks for the suggestion.

04/29/2009, 06:33 PM	#4
UWUALineman Registered Member Join Date: Dec 2008 Location: Ohio Posts: 704	I did the same thing within five minutes of pulling it from the box. I just used massive amounts of glue to "repair" it. This is a poorly designed pump in that aspect. Keep us posted on what they do to correct the situation.

02/09/2011, 04:25 PM	#5
ozzyvega Registered Member Join Date: Aug 2010 Posts: 53	Same thing just happened to me execpt it took about thirty seconds. I will email them. Thanx for suggestion.

02/09/2011, 04:47 PM	#6
fullspeed Registered Member Join Date: Dec 2007 Posts: 63	copied from thier web site. "What do I do if the red mounting ball breaks off of my Koralia Nano? Unfortunately the red ball mount on the Koralia Nano is not repairable. You need to contact Hydor USA Customer Service and they will instruct you on how to get a replacement unit." http://www.hydor.com/faq?famprod=28