Recently upgraded Ac3Pro firmware, now temp graph doesnt work

stugray · 09/07/2010, 10:15 AM

So I recently upgraded to 3.4 and everything worked fine for about a week.

Now when I try to display the temp graph, I get nothing.

The ph & Orp graphs work fine & the temp in the status page is fine.

I also see temps changing in the datalog.

Any ideas? I dont want to reboot it until I get an idea to troubleshoot or it might remove all evidence that could be useful.

Stu

stugray · 10/28/2010, 07:50 AM

This is still happening!

I cannot view the temperature graph after just a few days following a reboot.
It is fine for about three days, then when you hit the "refresh" button after setting it to "temp", it does nothing.
Ph & ORP continue to work fine and the data in the log looks fine.

This is getting annoying because it is getting colder and I am trying to get my heaters & chiller adjusted for winter.

Stu

kenargo · 10/28/2010, 11:27 AM

Quicker to call Neptune directly...

You can try to reflash the firmare just in case the update didn't take completely.

stugray · 10/29/2010, 08:31 PM

Well, if this is a useful data-point:

I installed HeneryH's Free Android App, and the plot works fine....

My problem must be Windows PC related?

Stu

stugray · 10/29/2010, 08:37 PM

Ah HAH!

The plot works under IE, but not with Firefox.....

IF I do it with a fresh browser!

The temp graph fails with IE or Firefox if I try to refresh it!

First try with IE works though, later updates dont work.

Stu

stugray · 12/14/2010, 10:30 PM

OK, This is STILL not working right.

I am pretty sure I am not the only one with this problem.

I have checked the graph from three different computers and two different browsers.

NONE of them can display the temp graph, but the Ph & ORP work fine.

What is the deal?

Stu

swearint · 12/15/2010, 08:24 AM

Have you contacted Neptune support? It is usually easier to use email, Curt often responds within a few minutes and pretty much any hour of the day.

support@neptunesys.com

Todd

09/07/2010, 10:15 AM	#1
stugray Premium Member Join Date: May 2004 Location: Longmont, Co Posts: 4,566	Recently upgraded Ac3Pro firmware, now temp graph doesnt work So I recently upgraded to 3.4 and everything worked fine for about a week. Now when I try to display the temp graph, I get nothing. The ph & Orp graphs work fine & the temp in the status page is fine. I also see temps changing in the datalog. Any ideas? I dont want to reboot it until I get an idea to troubleshoot or it might remove all evidence that could be useful. Stu __________________ Some people think that I have Attention Deficit Disorder. They just dont understand that........ Hey! Look a chicken! Well, We KNOW GOD exists, but for US to exist without a GOD is preposterous….Umm wait a minute…. Sounds a bit circular to me… Current Tank Info: 125 Gal. display w/80 gal mud/caulerpa sump. Basement sump w/ LED Grow Light,Gravity fed Reeflo200 skimmer w/ ORCA Recirc, DIY calc reactor & kalk stirrer. Inline plumbed 75 Gal frag/settling tank.

10/28/2010, 07:50 AM	#2
stugray Premium Member Join Date: May 2004 Location: Longmont, Co Posts: 4,566	This is still happening! I cannot view the temperature graph after just a few days following a reboot. It is fine for about three days, then when you hit the "refresh" button after setting it to "temp", it does nothing. Ph & ORP continue to work fine and the data in the log looks fine. This is getting annoying because it is getting colder and I am trying to get my heaters & chiller adjusted for winter. Stu __________________ Some people think that I have Attention Deficit Disorder. They just dont understand that........ Hey! Look a chicken! Well, We KNOW GOD exists, but for US to exist without a GOD is preposterous….Umm wait a minute…. Sounds a bit circular to me… Current Tank Info: 125 Gal. display w/80 gal mud/caulerpa sump. Basement sump w/ LED Grow Light,Gravity fed Reeflo200 skimmer w/ ORCA Recirc, DIY calc reactor & kalk stirrer. Inline plumbed 75 Gal frag/settling tank.

10/28/2010, 11:27 AM	#3
kenargo Premium Member Join Date: Jan 2007 Location: Redmond, WA Posts: 8,151	Quicker to call Neptune directly... You can try to reflash the firmare just in case the update didn't take completely. __________________ Click on my name to visit my homepage and access a collection of AquaController and Apex software, tips, trick and other Q&A including a link to the 'unofficial Apex new users guide' with loads of helpful information and don't forget to put a pin in my location map. Current Tank Info: 225G, BK 300 Deluxe, Deltec PF601, Precision Marine Kalkreactor, 2-LMIII+6 pumps, SpectraPure UHE, Apex, LunarSim, Tunze 6305s. Mixed reef, clam, fish, etc.

10/29/2010, 08:31 PM	#4
stugray Premium Member Join Date: May 2004 Location: Longmont, Co Posts: 4,566	Well, if this is a useful data-point: I installed HeneryH's Free Android App, and the plot works fine.... My problem must be Windows PC related? Stu __________________ Some people think that I have Attention Deficit Disorder. They just dont understand that........ Hey! Look a chicken! Well, We KNOW GOD exists, but for US to exist without a GOD is preposterous….Umm wait a minute…. Sounds a bit circular to me… Current Tank Info: 125 Gal. display w/80 gal mud/caulerpa sump. Basement sump w/ LED Grow Light,Gravity fed Reeflo200 skimmer w/ ORCA Recirc, DIY calc reactor & kalk stirrer. Inline plumbed 75 Gal frag/settling tank.

10/29/2010, 08:37 PM	#5
stugray Premium Member Join Date: May 2004 Location: Longmont, Co Posts: 4,566	Ah HAH! The plot works under IE, but not with Firefox..... IF I do it with a fresh browser! The temp graph fails with IE or Firefox if I try to refresh it! First try with IE works though, later updates dont work. Stu __________________ Some people think that I have Attention Deficit Disorder. They just dont understand that........ Hey! Look a chicken! Well, We KNOW GOD exists, but for US to exist without a GOD is preposterous….Umm wait a minute…. Sounds a bit circular to me… Current Tank Info: 125 Gal. display w/80 gal mud/caulerpa sump. Basement sump w/ LED Grow Light,Gravity fed Reeflo200 skimmer w/ ORCA Recirc, DIY calc reactor & kalk stirrer. Inline plumbed 75 Gal frag/settling tank.

12/14/2010, 10:30 PM	#6
stugray Premium Member Join Date: May 2004 Location: Longmont, Co Posts: 4,566	OK, This is STILL not working right. I am pretty sure I am not the only one with this problem. I have checked the graph from three different computers and two different browsers. NONE of them can display the temp graph, but the Ph & ORP work fine. What is the deal? Stu __________________ Some people think that I have Attention Deficit Disorder. They just dont understand that........ Hey! Look a chicken! Well, We KNOW GOD exists, but for US to exist without a GOD is preposterous….Umm wait a minute…. Sounds a bit circular to me… Current Tank Info: 125 Gal. display w/80 gal mud/caulerpa sump. Basement sump w/ LED Grow Light,Gravity fed Reeflo200 skimmer w/ ORCA Recirc, DIY calc reactor & kalk stirrer. Inline plumbed 75 Gal frag/settling tank.

12/15/2010, 08:24 AM	#7
swearint Registered Member Join Date: Mar 2005 Location: Huntsville, AL Posts: 2,645	Have you contacted Neptune support? It is usually easier to use email, Curt often responds within a few minutes and pretty much any hour of the day. support@neptunesys.com Todd __________________ Amendment IX The enumeration in the Constitution, of certain rights, shall not be construed to deny or disparage others retained by the people. Current Tank Info: 125g Reef

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