Apex display blank and base module stays off

aleonn · 12/21/2010, 05:52 PM

Last night I successfully connected my new Apex to the Internet. I successfully updated the firmware (4.04BC-10) and web pages. I also successfully updated the firmware for the display module, two EB-8s, and PM-2 module.

However, this morning when I woke up, the base module has no light, the display module is blank, the two EB-8s have blinking green lights, and the PM-2 has a blinking orange light. I'm not able to access the Apex via Internet, and have tried disconnecting and reconnecting each component with no change in status.

Reading the stickied manual, it's a possibility that my firmware is corrupted, but it's strange that everything was working so well last night during all my installations. Right now I have everything disconnected and I'm out of ideas. Any thoughts?

kellenw · 12/21/2010, 06:01 PM

I had the same issue and sent mine into Neptune yesterday for replacement. It seems like a lot of the units are doing this lately. Strange.

kenargo · 12/21/2010, 06:07 PM

Contact Neptune; phone or email (support@neptunesys.com).

aleonn · 12/21/2010, 06:19 PM

Oh boo, looks like my unit needs servicing. Will send them an email tonight.

Hopefully it's a manufacturer defect and not a mistake I made with firmware upgrades or something. I'd hate for them to fix the problem, only for me to mess it up again later!

kenargo · 12/21/2010, 06:58 PM

If you think it's firmware then you can try again but usually they are pretty good at determining the issue.

aquamanic · 12/21/2010, 07:08 PM

By any chance, when you configured your controller for web access, did you leave the port at 80? Do you have a firewall running?

aleonn · 12/21/2010, 09:15 PM

I probably left the port at 80 (didn't change anything), and didn't disable the firewall.

schwaggs · 12/21/2010, 09:47 PM

Try leaving the unit totally unpowered for 12 hours, then powering it up.

aleonn · 12/24/2010, 03:14 PM

Thanks for your help, everyone. I emailed Curt and he promptly replied. I sent the base unit in and hopefully it'll get fixed soon. Will keep everyone updated, and happy holidays!

coralreefhq · 12/24/2010, 07:20 PM

Mine is having the same issue as well, but when I plug it in I noticed there is a black LCD background lit, but when I remove the Aquabus it's totally blank.

I barely got done configuring it at my desk and moved it to my tank, with all the excitement.

Will give Curt a call next week, Happy Holidays everyone!

12/21/2010, 05:52 PM	#1
aleonn Registered Member Join Date: Aug 2010 Posts: 4,041	Apex display blank and base module stays off Last night I successfully connected my new Apex to the Internet. I successfully updated the firmware (4.04BC-10) and web pages. I also successfully updated the firmware for the display module, two EB-8s, and PM-2 module. However, this morning when I woke up, the base module has no light, the display module is blank, the two EB-8s have blinking green lights, and the PM-2 has a blinking orange light. I'm not able to access the Apex via Internet, and have tried disconnecting and reconnecting each component with no change in status. Reading the stickied manual, it's a possibility that my firmware is corrupted, but it's strange that everything was working so well last night during all my installations. Right now I have everything disconnected and I'm out of ideas. Any thoughts?

12/21/2010, 06:07 PM	#3
kenargo Premium Member Join Date: Jan 2007 Location: Redmond, WA Posts: 8,151	Contact Neptune; phone or email (support@neptunesys.com). __________________ Click on my name to visit my homepage and access a collection of AquaController and Apex software, tips, trick and other Q&A including a link to the 'unofficial Apex new users guide' with loads of helpful information and don't forget to put a pin in my location map. Current Tank Info: 225G, BK 300 Deluxe, Deltec PF601, Precision Marine Kalkreactor, 2-LMIII+6 pumps, SpectraPure UHE, Apex, LunarSim, Tunze 6305s. Mixed reef, clam, fish, etc.

12/21/2010, 06:58 PM	#5
kenargo Premium Member Join Date: Jan 2007 Location: Redmond, WA Posts: 8,151	If you think it's firmware then you can try again but usually they are pretty good at determining the issue. __________________ Click on my name to visit my homepage and access a collection of AquaController and Apex software, tips, trick and other Q&A including a link to the 'unofficial Apex new users guide' with loads of helpful information and don't forget to put a pin in my location map. Current Tank Info: 225G, BK 300 Deluxe, Deltec PF601, Precision Marine Kalkreactor, 2-LMIII+6 pumps, SpectraPure UHE, Apex, LunarSim, Tunze 6305s. Mixed reef, clam, fish, etc.

12/21/2010, 07:08 PM	#6
aquamanic WHO DAT?? Join Date: Sep 2009 Location: Baton Rouge, LA Posts: 5,709	By any chance, when you configured your controller for web access, did you leave the port at 80? Do you have a firewall running? __________________ I don't work for Neptune. Please put all questions into forum posts and not PM's. Visit the Neptune Community Forums for the latest Neptune updates - forum.neptunesystems.com

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12/21/2010, 06:01 PM	#2
kellenw Registered Member Join Date: Dec 2010 Posts: 4	I had the same issue and sent mine into Neptune yesterday for replacement. It seems like a lot of the units are doing this lately. Strange.

12/21/2010, 06:19 PM	#4
aleonn Registered Member Join Date: Aug 2010 Posts: 4,041	Oh boo, looks like my unit needs servicing. Will send them an email tonight. Hopefully it's a manufacturer defect and not a mistake I made with firmware upgrades or something. I'd hate for them to fix the problem, only for me to mess it up again later!

12/21/2010, 09:15 PM	#7
aleonn Registered Member Join Date: Aug 2010 Posts: 4,041	I probably left the port at 80 (didn't change anything), and didn't disable the firewall.

12/21/2010, 09:47 PM	#8
schwaggs Registered Member Join Date: Mar 2002 Location: Atlanta Posts: 976	Try leaving the unit totally unpowered for 12 hours, then powering it up.

12/24/2010, 03:14 PM	#9
aleonn Registered Member Join Date: Aug 2010 Posts: 4,041	Thanks for your help, everyone. I emailed Curt and he promptly replied. I sent the base unit in and hopefully it'll get fixed soon. Will keep everyone updated, and happy holidays!

12/24/2010, 07:20 PM	#10
coralreefhq Moved On Join Date: Oct 2008 Location: San Francisco Bay Area Posts: 219	Mine is having the same issue as well, but when I plug it in I noticed there is a black LCD background lit, but when I remove the Aquabus it's totally blank. I barely got done configuring it at my desk and moved it to my tank, with all the excitement. Will give Curt a call next week, Happy Holidays everyone!