InTank Media Baskets

sjnovakovich · 01/25/2012, 05:02 PM

About 3 weeks ago, I ordered and received an InTank media basket for my JBJ Nano 28. When it arrived, I attempted to install it, but it was a hair to wide to fit. Hmmm. I sent an email to InTank at about 9:00 PM expecting, perhaps, an auto reply or maybe a reply the following day.

To my surprise, actually utter shock, I received a reply within a few minutes! The CSR at InTank explained that JBJ manufacturing tolerances are really poor and asked me to measure the width of the chamber. I did, and sure enough it was 1/8 " too narrow. Just enough to keep the media basket from going in. I sent the measurement to InTank, and again within minutes, I got a reply saying that I could either send it back for a refund, or wait a few weeks, as they were going to be manufacturing baskets that would fit. I told them that I was leaving on vacation the next day, but would send them the basket when I returned and they could send me a replacement when the new ones were manufactured. They again sent an immediate reply with an RMA number. I returned the basket today.

I've experienced this level of customer service very, very few times in my life. I must also add that the quality and materials and workmanship in the basket were excellent!

All I can say is... WOW!

This company is very highly recommended!

Steve

ASpec · 01/25/2012, 09:45 PM

I agree! I've purchased many products from inTank and there service is always top notch, not to mention there products rock!

ange062 · 01/25/2012, 10:09 PM

Great company and great products, I have placed several orders from them and never been disappointed.

01/25/2012, 05:02 PM	#1
sjnovakovich Moved On Join Date: Jun 2011 Posts: 158	InTank Media Baskets About 3 weeks ago, I ordered and received an InTank media basket for my JBJ Nano 28. When it arrived, I attempted to install it, but it was a hair to wide to fit. Hmmm. I sent an email to InTank at about 9:00 PM expecting, perhaps, an auto reply or maybe a reply the following day. To my surprise, actually utter shock, I received a reply within a few minutes! The CSR at InTank explained that JBJ manufacturing tolerances are really poor and asked me to measure the width of the chamber. I did, and sure enough it was 1/8 " too narrow. Just enough to keep the media basket from going in. I sent the measurement to InTank, and again within minutes, I got a reply saying that I could either send it back for a refund, or wait a few weeks, as they were going to be manufacturing baskets that would fit. I told them that I was leaving on vacation the next day, but would send them the basket when I returned and they could send me a replacement when the new ones were manufactured. They again sent an immediate reply with an RMA number. I returned the basket today. I've experienced this level of customer service very, very few times in my life. I must also add that the quality and materials and workmanship in the basket were excellent! All I can say is... WOW! This company is very highly recommended! Steve

01/25/2012, 09:45 PM	#2
ASpec Registered Member Join Date: Dec 2004 Location: GA/USA Posts: 263	I agree! I've purchased many products from inTank and there service is always top notch, not to mention there products rock! __________________ AJ Current Tank Info: ELOS System MINI / Kessil Powered / Apex Controlled

01/25/2012, 10:09 PM	#3
ange062 Registered Member Join Date: Mar 2011 Location: Houston Posts: 3,223	Great company and great products, I have placed several orders from them and never been disappointed. __________________ JBJ NC28, Radion, MP10, HOB-1, Mini Arctica, 2LF Phosban 150's - MARSH May 2012 TOTM JBJ 3g Picotope, Panorama Pro, AC70 29g AGA Planted FW