help apex display module went blank

JRChristiansen · 03/25/2013, 08:56 PM

I GOT A APEX CONTROLLER ON 5/28/12 SO IT IS LESS THEN A YEAR OLD. LAST WEEK THE DISPLAY WENT BLANK SO I TRYED UPDATEING TO VERSION 4.20_1B13 AND THAT STILL DID NOT HELP. I EVEN UN PLUGGED THE DISPLaY MODULE FOR OVER 24 HOURS AND IT STILL DID NOT FIX IT. EVERYTHING ELSE WORKS GREAT BUT THE DISPLAY MODULE. SO I WENT TO MODULE SET UP USING THE WEB INTERFACE AND THERE WAS NO DISPLAY ON THE LIST? WHAT CAN I DO TO FIX IT? IS IT STILL UNDER WARRANTY? I NEED THE DISPLAY WORKING ASAP.

regent2010 · 04/04/2013, 07:04 PM

try use other computer or ur cell phone then try find the display setting function. they can set day n night setting mode. its happen on me once n i thought i had a burnt display screen.

aquamanic · 04/05/2013, 07:52 AM

Check your Module Setup web page - do you have just one display module declared?

Zobp · 04/06/2013, 08:13 AM

Contact NeptuneSys via email, I am working through the same issue and they will remotely connect nothing but great customer service from them.

03/25/2013, 08:56 PM	#1
JRChristiansen Registered Member Join Date: Apr 2009 Location: O'Fallon, missouri Posts: 325	help apex display module went blank I GOT A APEX CONTROLLER ON 5/28/12 SO IT IS LESS THEN A YEAR OLD. LAST WEEK THE DISPLAY WENT BLANK SO I TRYED UPDATEING TO VERSION 4.20_1B13 AND THAT STILL DID NOT HELP. I EVEN UN PLUGGED THE DISPLaY MODULE FOR OVER 24 HOURS AND IT STILL DID NOT FIX IT. EVERYTHING ELSE WORKS GREAT BUT THE DISPLAY MODULE. SO I WENT TO MODULE SET UP USING THE WEB INTERFACE AND THERE WAS NO DISPLAY ON THE LIST? WHAT CAN I DO TO FIX IT? IS IT STILL UNDER WARRANTY? I NEED THE DISPLAY WORKING ASAP. __________________ 540 gallon mixed reef build Current Tank Info: 540 gallon reef tank

04/05/2013, 07:52 AM	#3
aquamanic WHO DAT?? Join Date: Sep 2009 Location: Baton Rouge, LA Posts: 5,709	Check your Module Setup web page - do you have just one display module declared? __________________ I don't work for Neptune. Please put all questions into forum posts and not PM's. Visit the Neptune Community Forums for the latest Neptune updates - forum.neptunesystems.com

04/04/2013, 07:04 PM	#2
regent2010 Registered Member Join Date: Sep 2010 Location: Canada Posts: 134	try use other computer or ur cell phone then try find the display setting function. they can set day n night setting mode. its happen on me once n i thought i had a burnt display screen.

04/06/2013, 08:13 AM	#4
Zobp Registered Member Join Date: Apr 2011 Location: DFW Texas Posts: 307	Contact NeptuneSys via email, I am working through the same issue and they will remotely connect nothing but great customer service from them.