esl not working

lew0622 · 12/01/2013, 11:02 PM

Just received my two radion pros. They worked for an hour. Went to reprogram everything and when ient to dl connection manager I get an error that not all files were properly installed to check installation log. Connection manager recognizes radions plugged in via usb. However esl says I'm disconnected. When I try to log into esl again it won't recognize my password. I have to keep resending new ones for each log on. I even tried making a new acct w a new email. I spent four hrs reinstalling and reading all troubleshoot guides. What a hassle. Can't believe there's no customer service on weekends for this price tag. And on top of it when it was delivered I was missing a set of the mounting screws. Anyone else have this issue?

erndog1001 · 12/02/2013, 06:00 AM

Oh yeah Lots of people Just read the forum

Alex Y EcoTech · 12/02/2013, 08:43 AM

Lew,

That is an unusual issue, I would recommend temporarily disabling your anti-virus software to see that if that corrects the issue. If the problem persists, please contact us either by phone or email.

lew0622 · 12/02/2013, 12:49 PM

Thanks- I will try that- I will have to just resort back to my old led lights for the time being as I won't be home a lot during the next week and can't take any chances. I already had a light fixture crash with my t5's while away on vacation .. thanks for the reply- i am sure I will be in touch with your customer service team

Alex Y EcoTech · 12/02/2013, 02:03 PM

Lew,

Please email me directly if you are able. Service@ecotechmarine.com Attn: Alex

12/01/2013, 11:02 PM	#1
lew0622 Registered Member Join Date: Dec 2013 Posts: 2	esl not working Just received my two radion pros. They worked for an hour. Went to reprogram everything and when ient to dl connection manager I get an error that not all files were properly installed to check installation log. Connection manager recognizes radions plugged in via usb. However esl says I'm disconnected. When I try to log into esl again it won't recognize my password. I have to keep resending new ones for each log on. I even tried making a new acct w a new email. I spent four hrs reinstalling and reading all troubleshoot guides. What a hassle. Can't believe there's no customer service on weekends for this price tag. And on top of it when it was delivered I was missing a set of the mounting screws. Anyone else have this issue?

12/02/2013, 06:00 AM	#2
erndog1001 Registered Member Join Date: Mar 2013 Location: Syracuse/Camillus Posts: 829	Oh yeah Lots of people Just read the forum __________________ The heck with the grandkids Ask me about my reef tank!

12/02/2013, 08:43 AM	#3
Alex Y EcoTech Registered Member Join Date: Mar 2013 Location: Allentown, PA Posts: 1,956	Lew, That is an unusual issue, I would recommend temporarily disabling your anti-virus software to see that if that corrects the issue. If the problem persists, please contact us either by phone or email. __________________ Alex Y. Customer Service Representative at EcoTech Marine Call: 1-800-785-0338 Ext. 2 or E-mail: Service@EcoTechMarine.com

12/02/2013, 02:03 PM	#5
Alex Y EcoTech Registered Member Join Date: Mar 2013 Location: Allentown, PA Posts: 1,956	Lew, Please email me directly if you are able. Service@ecotechmarine.com Attn: Alex __________________ Alex Y. Customer Service Representative at EcoTech Marine Call: 1-800-785-0338 Ext. 2 or E-mail: Service@EcoTechMarine.com

12/02/2013, 12:49 PM	#4
lew0622 Registered Member Join Date: Dec 2013 Posts: 2	Thanks- I will try that- I will have to just resort back to my old led lights for the time being as I won't be home a lot during the next week and can't take any chances. I already had a light fixture crash with my t5's while away on vacation .. thanks for the reply- i am sure I will be in touch with your customer service team