damaged Eshopps Skimmer

JMorris271 · 05/10/2014, 01:07 PM

Mistake in thread title. I Received an EShopps R300 Sump. Opened it up and found a crack running diagonally about 1 inch from the corner. When I tried to turn it on its side to see better,the seam of another side came loose. I know this could have happened anywhere along the shipping route. I called Aquacave and couldn't get an answer. Possibly I can fix it but I am at a loss on how to seal cracks in acrylic. Besides why should I have to. This sucker was $320.!

Dapg8gt · 05/10/2014, 01:12 PM

Aqua cave will replace it. Call them instead of email. They have decent customer service and it is definitely covered.

JMorris271 · 05/10/2014, 01:18 PM

Thanks Dp. WoW does this grind things to a halt. Broken stuff and tooth aches always happen on the weekend.

sponger0 · 05/10/2014, 03:08 PM

I would return it and make my own sump. $320 is too much

JMorris271 · 05/10/2014, 06:15 PM

It is sure too much for a broken one. all this really kicked my planning it the adams discharge

sponger0 · 05/10/2014, 06:17 PM

Sorry bro. Yea I would see if I could get the money back and just make one from a tank locally on craigslist.

JMorris271 · 05/14/2014, 07:53 AM

I called Aquacave and talked to their rep Shaun about the damaged R 300 Sumo.. He asked that I get pictures to him of the damage which I did . No sooner than I sent them, Aquacave had a replacement on the way to UPS for me.

Now how is that for great customer service? Can't be better in my book.

05/10/2014, 01:07 PM	#1
JMorris271 Registered Member Join Date: Feb 2014 Location: Foothills of SC Posts: 2,010	damaged Eshopps Skimmer Mistake in thread title. I Received an EShopps R300 Sump. Opened it up and found a crack running diagonally about 1 inch from the corner. When I tried to turn it on its side to see better,the seam of another side came loose. I know this could have happened anywhere along the shipping route. I called Aquacave and couldn't get an answer. Possibly I can fix it but I am at a loss on how to seal cracks in acrylic. Besides why should I have to. This sucker was $320.! Last edited by JMorris271; 05/10/2014 at 01:23 PM.

05/10/2014, 01:12 PM	#2
Dapg8gt Registered Member Join Date: Dec 2011 Location: Pacifica Posts: 3,741	Aqua cave will replace it. Call them instead of email. They have decent customer service and it is definitely covered. __________________ 15 years in the hobby yet still learning every day. 280g radium lit sps flat living in my garage rent free. Current Tank Info: 105g SPS dominant euro braced powered by 4 ecotech pumps and lit by an ATI powermodule controlled by a reef angel =).

05/10/2014, 01:18 PM	#3
JMorris271 Registered Member Join Date: Feb 2014 Location: Foothills of SC Posts: 2,010	Thanks Dp. WoW does this grind things to a halt. Broken stuff and tooth aches always happen on the weekend. Last edited by JMorris271; 05/10/2014 at 01:24 PM.

05/10/2014, 03:08 PM	#4
sponger0 Registered Member Join Date: Jul 2009 Location: Virginia Beach Posts: 6,659	I would return it and make my own sump. $320 is too much

05/10/2014, 06:15 PM	#5
JMorris271 Registered Member Join Date: Feb 2014 Location: Foothills of SC Posts: 2,010	It is sure too much for a broken one. all this really kicked my planning it the adams discharge

05/10/2014, 06:17 PM	#6
sponger0 Registered Member Join Date: Jul 2009 Location: Virginia Beach Posts: 6,659	Sorry bro. Yea I would see if I could get the money back and just make one from a tank locally on craigslist.

05/14/2014, 07:53 AM	#7
JMorris271 Registered Member Join Date: Feb 2014 Location: Foothills of SC Posts: 2,010	I called Aquacave and talked to their rep Shaun about the damaged R 300 Sumo.. He asked that I get pictures to him of the damage which I did . No sooner than I sent them, Aquacave had a replacement on the way to UPS for me. Now how is that for great customer service? Can't be better in my book.