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05/13/2014, 06:25 AM
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#1 |
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Registered Member
Join Date: Sep 2006
Posts: 10
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Kessil bad news/good news
Bad news. One of the three Kessil A350 i bought just under 2 years ago lost all it's blue LEDS, then a second light (or maybe the power source) completely fried. Good news. Kessil has outstanding customer service. They responded within 1 day to my email and within a week had replacement lights sent out to me at no charge. The lights are working fine and my corals all survived. Top marks to Kessil on customer service.
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05/13/2014, 08:05 AM
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#2 | |
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Registered Member
Join Date: May 2014
Posts: 20
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05/13/2014, 08:28 AM
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#3 |
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Registered Member
Join Date: Jun 2012
Location: Long Beach
Posts: 379
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Good to hear they stand by their warranty services. I have two A350w and planning on another one for my 48" Cadlight tank.
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05/13/2014, 08:37 AM
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#4 |
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Registered Member
Join Date: May 2013
Posts: 410
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Oh yes, they have amazing customer service. Had a power supply go out and they sent one to me with no problems.
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05/13/2014, 10:14 AM
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#5 |
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Registered Member
 Join Date: Jan 2007
Location: menifee So cal
Posts: 11,042
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So far they have done exactly what they should do, and over what they do not have to do. They keep demostraitng that they are comminted to thier product and customers.
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05/13/2014, 11:13 AM
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#6 |
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Registered Member
Join Date: Apr 2014
Location: LA
Posts: 6,264
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what do they require? original receipts?
__________________
560gal in the making |
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05/13/2014, 06:27 PM
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#7 | |
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Registered Member
Join Date: Jan 2007
Location: menifee So cal
Posts: 11,042
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receipt?
Quote:
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